Sat.Jun 08, 2024 - Fri.Jun 14, 2024

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How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

Hospitality Net

The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, change is the order of the day.

Services 290
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Expedia’s New CEO Is Still Eliminating Brands. This Time It’s ebookers UK

Skift Blog

Skift Take: There will clearly be more pruning to come as Expedia Group expands its One Key loyalty program to Europe, and takes hard looks at its brands and operations in countries around the world.

Branding 326
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How to Motivate Your Sales Team

Anthony Cole Training

Most sales managers say that one of their greatest challenges is their ability to motivate and set goals for their salespeople. If a sales manager can figure out what makes their people “tick,” they can better help them hit their goal numbers. Sales motivation seems like hard work because salespeople often value different things. There are, however, several steps a sales manager can take to establish a motivating environment.

Sales 294
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Fresh off the runway: Parkroyal Melbourne Airport reveals new look

Hotel Management

Parkroyal Melbourne Airport has completed a multi-million-dollar refurbishment spanning guest rooms, conferencing facilities and common areas. The new look features light-filled spaces, Melbourne-inspired carpets and textiles, and improved facilities. “Melbourne Airport is welcoming record numbers of international and domestic guests, and recently won the best airport in Australia and the Pacific for the fourth year in a row,” said Parkroyal Melbourne Airport General Manager, Cameron Mead.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Launchpad for Success: The Heightened Priority of Effective Onboarding and Training for New Associates

Lodging

Newly hired on-property staff, from the general manager to front-line employees, will be directly responsible for the guest experience, and laying the foundation for their performance—as well as their retention—begins on day one of the onboarding phase. While this phase and subsequent training sessions have always been key, the ongoing labor shortage in the hospitality industry calls for an even stronger emphasis on this area.

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‘People are Losing Their Homes’ — Ex-Host on NYC’s Short-Term Rental Ban 

Skift Blog

Skift Take: Some New York City homeowners believe they should still be allowed to list their homes on Airbnb despite the city's ban, and they're not letting up in their demand for reinstatement.

Travel 329

More Trending

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Hawaii’s iconic Coco Palms Resort to be revived under Kimpton brand

Hotel Management

IHG’s luxury and lifestyle brand Kimpton Hotels and Restaurants is set to expand to Hawaii with the opening of its first location in 2026 following a historically sensitive restoration of Kauai’s landmark Coco Palms Resort. Located in the natural surroundings of the valley of Wailua, Coco Palms gained status as a premier destination during the golden era of Hollywood, with renowned guests such as Elvis Presley, Rita Hayworth and Gene Autry, but in 1992, Hurricane ‘Iniki struck Kaua‘i causing sig

Resorts 264
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IHG Establishes First Luxury & Lifestyle Location in Hawaii

Lodging

Kimpton Hotels & Restaurants announced a partnership with Kauai’s landmark Coco Palms Resort, establishing the first location in Hawaii for IHG Hotels & Resorts’ luxury and lifestyle portfolio. Following a historically sensitive restoration of the property, Coco Palms, A Kimpton Resort, will become an inspiring tropical retreat for travelers and the Kauai community.

Resorts 278
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The Town Behind Mallorca’s Mass Overtourism Protests: ‘A Summer Of Discontent’

Skift Blog

Skift Take: This summer, the Mediterranean island of Mallorca finds itself grappling with an age-old question: How much tourism is too much? What's notable is that the protests have spread to areas far from the coastal centers because tourism has, too.

Tourism 331
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DoubleTree by Hilton Connects Communities Across Asia Pacific with Feel Good Moments, Sharing 10,000 Signature Cookies to Celebrate its 100th Property in the Region

Hospitality Net

Leading global hospitality brand DoubleTree by Hilton, renowned for its warm and caring service, announces the launch of ‘Share a Feel Good Moment Month’ in celebration of its 100th hotel opening in Asia Pacific. This initiative marks one of its largest communications activations in the region for the brand, driving a coordinated celebration across more than 100 hotels in 13 countries and regions.

Branding 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Key appointments: Hilton, TFE Hotels, Ponant

Hotel Management

Hilton welcomes new commercial leader Hilton has appointed Daniella Tonetto to the position of Senior Commercial Director Australasia, effective 1 July. Tonetto brings a wealth of industry experience, most recently serving as Director – Hotels at Axsia HTL, where she worked closely with hotel leaders and owners to achieve their goals and maximise return on investment.

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AHLA: 76 Percent of Hotels Are Experiencing Staffing Shortages

Lodging

WASHINGTON—More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA). Over the last six months, 86 percent of respondents have increased wages, 52 percent have offered greater flexibility with hours, and 33 percent have expanded benefits to cope with the nationwide workforce shortage.

Hotels 279
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Getting Out of China ‘Was The Right Call,’ Qantas International CEO Says

Skift Blog

Skift Take: Just months after returning to Shanghai, Qantas is due to operate its last scheduled flight to the city at the end of July. Cam Wallace tells Skift about the rationale behind the shock move.

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Park Plaza Bangkok to be rebranded as Radisson RED Bangkok Sukhumvit 18

Hospitality Net

The existing Park Plaza Bangkok Soi 18 will be rebranded and reimagined with a colorful new (upper-) upscale concept, before relaunching as Radisson RED Bangkok Sukhumvit 18 in Q4 2025.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Speakers revealed for inaugural AHICE Fiji Islands summit

Hotel Management

Leading figures in the South Pacific’s hotel and tourism industry will gather on Fiji’s Denarau Island for the inaugural AHICE Fiji Islands Summit , as the nation’s tourism market continues to thrive. At the 2024 Summit, taking place on July 3-4 across four key resorts, attendees can expect evocative keynotes world-class panels, data dumps, global speakers and supported by some of the world’s leading hotels, chains and suppliers.

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Embracing Sustainability: The Rise of Eco-Friendly Venues in 2024

Lodging

For the second year in a row, sustainability will be a defining factor in hospitality in 2024. Venues that prioritize sustainable initiatives will bring in more business, both from leisure travelers and group business. Even business travel managers are looking for ways to reduce the carbon footprint of their corporate travel programs, including choosing more eco-friendly accommodations.

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Turkey’s Strategy for Tourism: A Big Bet on China’s Travelers

Skift Blog

Skift Take: The new darling of China's tourism industry may be none other than Turkey. Here's how Turkey is wooing China's new breed of travelers, who are young, hungry for off-the-beaten-path experiences, and spending more than before.

Tourism 309
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Economic Feasibility Studies: Using AI to Provide an Assist for Tourism and Lodging Development

Hospitality Net

Your company may be looking to add a new property, updates, or an expansion. What would you do if you are asked to prepare an economic feasibility study on a new tourism and hotel development project in your area? What are the major steps that you would include in this economic feasibility study?

Tourism 264
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Skye Suites Parramatta sells over 200 pairs of Silly Socks to support survivors of domestic violence

Hotel Management

Skye Suites Parramatta is inviting guests to show their support for survivors of domestic violence, through a collaboration with national domestic violence organisation, DV Collective. Set up by domestic violence survivor Kylie Johanson, DV Collective aims to create safe places for women and children by harnessing the support of corporate organisations through its Silly Socks initiative.

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Legacy Leading: C&W President Mark Williams on Taking Care of Family Business

Lodging

President of Coakley & Williams (C&W) Hotel Management Company Mark Williams is at the helm of the business that has been in his family since its founding in 1961 with a handshake between his grandfather Fred Williams and his partner Neil Coakley. He described for LODGING how he and his company have developed over the years, including the formation of a strategic partnership with Hotel Equities, where his title is currently SVP business development for […] The post Legacy Leading:

Business 264
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LVMH to Invest in Accor’s Orient Express Brand, Casts Doubt on Louis Vuitton Hotel Rumor

Skift Blog

Skift Take: LVMH will invest to help Accor breathe new life into the legendary luxury brand, leading more quickly to new Orient Express trains, hotels, and ships.

Branding 318
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Cassia Debuts in South Korea with the Opening of Cassia Sokcho

Hospitality Net

Cassia Sokcho, a vibrant new addition to the Banyan Group’s portfolio, is delighted to welcome guests to an engaging and dynamic living experience. This marks the brand debut of the Cassia brand to Korea, coinciding with the Group’s celebration of its 30th anniversary. The brand, known for its connected living spaces and modern concepts, also operates in Bintan, Indonesia, and Phuket, Thailand.

Branding 264
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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The Tokyo EDITION, Ginza has fast become one of Japan’s coolest luxury hotels

Hotel Management

On a tree-lined street in the heart of Tokyo’s thriving Ginza, where luxury boutiques and Michelin-starred restaurants are found on almost every corner, you can find Marriott’s latest EDITION hotel and it’s quickly become one of the brand’s finest since opening only six months ago. For the latest EDITION property in Tokyo, hospitality icon Ian Schrager once more brought out his creative best and again collaborated with renowned Japanese architect Kengo Kuma – the two worked on The Tokyo EDITION,

Dining 147
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Whitestone Companies and Shaner Hotels Acquire Le Méridien Atlanta Perimeter

Lodging

ATLANTA—Officials of Whitestone Companies announced the acquisition of the 275-room Le Méridien Atlanta Perimeter in partnership with Shaner Hotels. “With the addition of Le Méridien Atlanta Perimeter, we further cement our portfolio of hotels with well-respected owners and brands,” said Plato Ghinos, president, Shaner Hotels. “This hotel expands our presence in Georgia, creating economies of scale and the ability to share best practices which will have an immediate positive impact on Le Méridie

Scale 263
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Cruise Lines to Disclose Hidden Fees When California’s Junk Fee Law Kicks In July 1

Skift Blog

Skift Take: On July 1, consumers will find out if cruise operators are going to stick with the spirit of California's new junk fee regulation: full price transparency.

Consumer 293
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The Luxury Collection Makes Its Grand Debut In Germany With The Opening Of Koenigshof, A Luxury Collection Hotel, Munich

Hospitality Net

Embracing the city’s rich heritage and vibrant culture, Koenigshof, a Luxury Collection Hotel, Munich offers an unparalleled blend of luxury hospitality and local authenticity.

Hotels 246
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Invest in Your Team and Positively Impact Your Revenue

Hotel Management

ARMA and Allara Learning Launch New Revenue and Yield Management Fundamentals Course. The Australian Revenue Management Association (ARMA), in collaboration with Allara Learning, is thrilled to announce the launch of a brand new, nationally accredited course in Revenue and Yield Management Fundamentals. This critical program addresses a skills gap in the hospitality and tourism industry, equipping professionals with the knowledge and expertise needed to optimise revenue streams and drive signifi

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Coury Hospitality Details Recent U.S. Openings and Developments

Lodging

DALLAS, Texas—Coury Hospitality continues to grow its portfolio of boutique hotels with a pipeline of new openings and developments across the United States. “We are honored that the industry’s leading owners and developers continue to choose Coury as their partner for designing, developing, and operating new lifestyle hotels. Our signature services and ability to create unmatched moments delight guests and locals while enhancing revenue and delivering significant value for our partners,” said P

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Hilton Commercial Chief Talks Acquisition Spree and Brand Strategy

Skift Blog

Skift Take: Hilton, after 16 years without an acquisition, has gone on a buying spree this year, snapping up the Graduate Hotels and NoMad brands. Its commercial officer, Chris Silcock, explains why.

Branding 306
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Mandarin Oriental, Muscat Brings Exceptional Hospitality to the Sultanate of Oman

Hospitality Net

Mandarin Oriental, Muscat has opened its doors today, marking the Group’s debut in the Sultanate of Oman. The distinctive architectural design of this urban resort and branded residences takes full advantage of the views over the Arabian sea, while its location in the heart of the city in Shatti Al-Qurum, a prestigious neighbourhood, is perfectly positioned to explore Muscat’s intriguing ancient architectural treasures and vibrant culture.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!