Sat.Jun 22, 2024 - Fri.Jun 28, 2024

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Making the Case for Digital Workers

Lodging

HITEC 2024 is taking place this week in Charlotte, North Carolina, and as can be expected, AI is well represented among the session topics. Several breakouts focused on navigating the many applications of the technology in the hospitality industry. Exploring an especially topical use of AI, “Labor Challenges Weighing You Down? Consider Digital Workers!

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Visit Oslo’s Ironic New Ad Goes Viral Asking: ‘Is it Even a City?’

Skift Blog

Skift Take: Oslo doesn't take the typical smiling local approach in its new tourism ad. It instead uses dry Nordic humor to promote Oslo's unique appeal.

Tourism 330
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Marriott signs Luxury Collection resort at Marina Mirage, Gold Coast

Hotel Management

Marriott International is set to bring a Luxury Collection resort to the Gold Coast after signing an agreement with Makris Group to develop a new-build hotel. The 122-key Marina Mirage Gold Coast, a Luxury Collection Resort, which is scheduled to open in 2027, will be positioned withing the Marina Mirage mixed-use precinct and is expected to feature a signature restaurant, expansive function and event spaces, a rooftop bar and pool, jacuzzi, garden, wellness, beauty centre and a day spa.

Resorts 278
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Hyatt Acquires the me and all hotels Brand, Positioning Conversion-Friendly Lifestyle Brand for Growth Across Europe and Beyond

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) today announced that a Hyatt affiliate has acquired the me and all hotels brand from Lindner Hotels AG (Lindner) to unlock growth in new European markets and build on Hyatt’s strong momentum in the region.

Branding 255
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hyatt Expands New Orleans Presence With Two Independent Collection Hotels

Lodging

CHICAGO—Hyatt Hotels Corporation announced the expansion of Hyatt’s brand presence in New Orleans with Maison Métier (formerly Maison de la Luz) and The Barnett (formerly Ace Hotel New Orleans), which have joined the Hyatt portfolio as affiliated hotels. The hotels are expected to join Hyatt’s Independent Collection of brands and participate in the World of Hyatt loyalty program this year.

Branding 264
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Duetto CEO on What’s Next After Sale to Private Equity

Skift Blog

Skift Take: David Woolenberg, the CEO of Duetto, gave his first media interview to Skift following his company's sale announcement on Thursday.

Sales 305

More Trending

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It’s Never Been Better for Investment in the Hotel Technology Industry

Hospitality Net

Just as the hospitality industry evolves, so too must the format of its conventions, especially one as influential to the hospitality industry as HITEC. This year, the senior team at HFTP has expanded the tradeshow’s depth and impact with the inaugural HITEC Technology Investment Conference, taking place immediately after the main event on Thursday, June 27 and Friday, June 29.

Events 264
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Tech Innovation That Keeps the Focus on Human Needs

Lodging

Two dynamic presenters welcomed attendees to HITEC 2024 during the general session on Tuesday morning. Glenn Haussman, host of the No Vacancy News podcast, and Anthony Melchiorri, president, Argeo Hospitality and LODGING columnist, could have focused on any number of tech trends impacting hotel operations, from AI to the cloud. But they chose to tackle the more philosophical issue of how technological advancement relates to human nature, and many useful insights were shared.

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‘Alexa, Book My Tour’: Viator and Amazon Give Hotels Voice Search for Travel Experiences

Skift Blog

Skift Take: This isn't the first time Amazon has tried to bring voice-activated bookings to hotels. But in a collaboration with Viator, guests will be able to book over 300,000 travel experiences directly from their rooms.

Travel 283
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Why Your Salespeople are Not Selling as Expected

Anthony Cole Training

Some of your salespeople are selling as expected… and some of them are not. If we buy into the theories of Italian economist, Pareto, then we buy into the concept that 80% of the effects come from 20% of the causes. This application of Pareto Principle can help to answer the question: Why Are Your Sales People Not Selling as Expected?

Sales 215
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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How to employ automation and personalization with a CDP across the guest journey

Hospitality Net

Hospitality marketing is a world in itself. You’re constantly running a mile a minute. The rush of creativity, the quick execution pace, and the flood of satisfaction when bookings flow in is enticing. But in the midst of all that energy and excitement, chances are you rarely have a moment to pause and reflect on the journey.

Market 245
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Amadeus Incorporates Gen AI Into New Chatbot Offering

Lodging

Amadeus detailed plans to incorporate Gen AI into a new chatbot for its business intelligence suite, debuting with Agency360+. The Amadeus Advisor chatbot by Azure OpenAI Service builds on the partnership between the two technology companies to foster collaboration across the travel industry. In addition to being able to access the travel agency and corporate booking data available in Agency360+, hoteliers can use Amadeus Advisor to enter data requests and receive answers in natural language. [&

Services 263
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Lufthansa Says it Can’t Afford New Eco Laws. It’s Adding Up to €72 to Airfares

Skift Blog

Skift Take: Most short-haul passengers will pay just a few extra euro, but the priciest tickets will see an added fee of up to €72 — Gordon Smith Read the Complete Story On Skift

Business 273
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Soneva’s Maldives solar strategy pays dividends in bid for fossil fuel-free operations

Hotel Management

Sustainable luxury resort operator, Soneva, is harnessing the power or renewable and solar energy for greener operations at its properties in the Maldives. Soneva Fushi in the Baa Atoll and Soneva Jani in the Noonu Atoll are targeting close to 50% of their energy needs to be generated from photovoltaic (PV) sources in 2024, thanks to the addition of new PV installations, marking a major increase from around 12% at Soneva Fushi previously.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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HITEC 2024 Welcomes Nearly 6,000 Industry Stakeholders to Explore Latest in Hospitality Technology

Hospitality Net

The Hospitality Industry Technology Exposition and Conference (HITEC®) was created over 50 years ago to break barriers and celebrate innovation in the hospitality technology space, a purpose that has resonated with the industry, attracting industry professionals by the thousands annually and making it the largest event of its kind in the world. This year was no exception, with over 5,900 attendees convening for HITEC North America 2024, June 24-27 at the Charlotte Convention Center in Charlotte,

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DerbySoft Launches Strategic Partnership With IDeaS

Lodging

DALLAS—DerbySoft, a leader in high-performance distribution services, announced a new partnership with IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types. This partnership integrates IDeaS’ G3 Revenue Management System (RMS) with Property Connector, DerbySoft’s Digital Distribution System, providing connectivity services to indi

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Spaceships. Submarines. Kidnappings. How the Very Rich Vacation Now

Skift Blog

Skift Take: Those with $50 million in the bank aren't average, so it follows that neither are their vacations. In other words, Fitzgerald had it right: The very rich are different from you and me. — bt@skift.

Tourism 283
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Club Wyndham Coffs Harbour undertakes $3.2 million room renovations

Hotel Management

A $3.2 million resort refurbishment project is underway at Club Wyndham Coffs Harbour with its new look rooms set to be revealed at the end of August. All 60 rooms – a mix of 1-, 2-, and 3-bedroom standard, deluxe, grand, and presidential apartments – are set to be completely renovated with new wood-look vinyl flooring, fresh carpets, shower screens, furnishings, and artwork to be added.

Resorts 147
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Some Customers Aren’t Worth Doing Business With

Hospitality Net

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because they are truly a bad customer. The result could be choosing to say, Goodbye, and sending them to the competition.

Business 239
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AAA: Over 70.9 Million Travels to Go 50 Miles or More for July 4th Week

Lodging

WASHINGTON, D.C.—AAA projects 70.9 million travelers will head 50 miles or more from home over the July 4th holiday travel period. For the first time, AAA looked at the entire July 4th week, plus the Saturday before and the Sunday after the holiday. This year’s projected number of travelers for that period is a 5 percent increase compared to 2023 and an 8 percent increase over 2019.

Travel 228
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India Shows Big Gains as U.S. Travel Source – India Report

Skift Blog

Skift Take: Driven by an increase in spending power, Indians are traveling to the U.S. in huge numbers. Gains are further boosted by major sporting events held in the U.S., as Indian sports fans are willing to travel far for events.

Travel 262
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Exclusive: more experience-driven ‘one-of-a-kind’ hotels on the horizon for Accor

Hotel Management

In HM ‘s 2024-2025 Hotel Development Outlook, Accor Chief Development Officer, Pacific, Lindsay Leeser, discusses traveller appetite for unique and authentic stays as boutique boom continues. As we approach the mid-point of 2024, the hotel development landscape is brimming with opportunities. With a growing demand for accommodation, increasing tourism, and evolving traveller preferences, developers have a unique opportunity to create properties that cater to the needs of modern travellers.

Pipeline 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The HOTEL Yearbook TECHNOLOGY 2024: Unveiling the Transformative Power of Data in Hospitality

Hospitality Net

The HOTEL Yearbook (HYB) is thrilled to announce the publication of its TECHNOLOGY 2024 edition, at HITEC 2024 in Charlotte, NC. This year’s edition delves into the transformative power of data, exploring how the "everything-data decade" is reshaping the hospitality industry landscape.

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Omni San Diego Hotel Completes Renovation, Introduces New Dining Concepts

Lodging

Located in San Diego’s Gaslamp Quarter, Omni San Diego Hotel announced the completion of a top-to-bottom renovation. This includes a redesigned poolside experience, two new food and beverage concepts, refreshed meeting and event spaces, and reimagined lobby and guestrooms. The hotel is located near landmarks such as Petco Park, Little Italy, San Diego’s Convention Center, and Seaport Village.

Dining 147
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Hotels Race to Comply with California’s Junk Fee Laws

Skift Blog

Skift Take: California's bold move is forcing all U.S. based hotels to put all their cards on the table, setting a new standard for price comparison that will likely go national. Whether this leads to more competitive pricing or simply shifts consumer costs elsewhere remains to be seen.

Consumer 283
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ANA to offer free WiFi in Business Class

Hotel Management

All Nippon Airways (ANA), Japan’s largest and 5-Star airline for 11 consecutive years, will offer complimentary ANA Wi-Fi Service for its Business Class passengers on international flights beginning this Northern Summer. ANA’s Premium Economy and Economy Class passengers will also have access to complimentary texting with ANA’s Wi-Fi Service on international flights by the end of March 2025.

Business 130
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Student mental health: Creating a supportive academic environment

Hospitality Net

Mental health is an increasingly prevalent topic of conversation these days, with higher rates of anxiety, depression, and distress reported by Gen Zers than any other age group and the social stigma around it lifting.

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CoStar: U.S. Hotels Report Lower Performance Results From Previous Week

Lodging

WASHINGTON—The U.S. hotel industry reported lower performance results from the previous week and mixed comparisons year over year, according to CoStar’s latest data through June 22, 2024. U.S. Hotel PerformanceJune 16-22, 2024 Percentage change from comparable week in 2023:Occupancy: 69.5 percent (down 2.5 percent)ADR: $159.88 (up 0.1 percent)RevPAR: $111.17 (down 2.3 percent) Among the Top 25 Markets, Seattle saw the highest year-over-year increases in occupancy (up 11.1 percent to 84.9 p

Occupancy 147
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India Becomes Third-Largest Domestic Aviation Market – India Report

Skift Blog

Skift Take: There is an overall push in India to enhance air connectivity to smaller regions across the country. An increase in number of airports, increase in disposable income, and heightened interest in travel have given airlines the confidence to invest in expansion of their domestic operations. This is leading to Indians traveling more, domestically and internationally.

Market 268
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Virgin named best on-time airline in Australia in April

Hotel Management

Virgin Australia has recorded the best on-time performance and highest completion rates of any major Australian airline for the month of April, highlighting what the carrier says is a strong trajectory and performance improvement over the last four months. The carrier was the most reliable of the major domestic carriers in April 2024 according to new data released by the Bureau of Infrastructure and Transport Research Economics (BITRE), as operational performance returns to pre-COVID levels.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.