Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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Walking Tours Incubator in Lower Manhattan Goes Beyond Cliched Excursions

Skift Blog

Skift Take: Scaling a walking tour experience in a famous city like New York isn't only about competing for the masses. It might sound counterintuitive, but five entrepreneurs chosen by the Alliance for Downtown New York will have to do the exact opposite to stand out.

Scale 345
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Bringing Digital Entertainment Into Focus for Hoteliers

Lodging

As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.

Services 279
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Nobu Hospitality lands in the heart of Seville, Spain

Hospitality Net

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Brisbane Airport calls United’s new Los Angeles flights a ‘mind blowing’ addition

Hotel Management

Brisbane Airport’s international flight capacity has received a major boost, with the announcement that United Airlines will commence brand new non-stop services from Los Angeles later this year , while ramping up its popular three-per-week service from San Francisco to a daily schedule. The move will see Brisbane once more have two carriers on the popular route to Los Angeles and provide a significant boost to travel between the destinations since Virgin Australia ceased widebody 777 services t

Services 246
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hyatt Is Buying Hotel Booking Site Mr and Mrs Smith for $66 Million

Skift Blog

Skift Take: This all about the luxury sector, as Hyatt gains the UK-based agency's 1 million higher-spending members and could double the number of boutique and luxury properties it offers.

Hotels 327
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6 Best Practices to Keep Your Hotel Safe and Secure

Lodging

To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

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Exclusive: Choice welcomes acquisitions expert to drive APAC growth

Hotel Management

Choice Hotels Asia-Pac has appointed experienced acquisition professional Trent Conroy as Director, Investment and Portfolio Growth. Conroy joins the business from KKR’s global consulting business Environmental Resource Management (ERM), where he spent the last four years in senior acquisitions roles. During this time, he led the acquisition of more than 20 diversely scaled businesses.

Scale 246
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Controversial Mexico Railway Is Uncertain Factor in Yucatán Tourism

Skift Blog

Skift Take: The Mexican government aims to steer travelers toward less explored areas on the Yucatán Peninsula via a tourist train. But those efforts could backfire if it doesn't improve infrastructure where it's needed.

Tourism 296
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Calculated Growth: Choice Hotels Annual Convention Showcases Momentum and Expansion Plans

Lodging

This week, Choice Hotels International is hosting its 67th Annual Convention at Mandalay Bay Resort & Casino, Las Vegas, bringing together more than 6,000 hotel owners, general managers, vendors, and Choice associates. LODGING was on hand to gather insights from Choice leadership on the company’s strong growth and performance across its many brands, which inspired the convention’s “unstoppable” theme.

Casinos 264
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Hoteliers Are Leveraging 3D Maps from UrVenue to Advance Hospitality Commerce

Hospitality Net

UrVenue, pioneer of hospitality’s first property experience management system (PXMS), has developed a 3D mapping feature to enable discriminating guests to visualize unique experiences before they book. UrVenue’s 3D Maps help venue operators showcase bookable locations (unspecified locations, by section, or by individual inventory such as a cabana or chaise lounge) in virtual detail to drive additional bookings across multiple experiences and layer them into a cross-booking itinerary builder.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Secure your spot at future-focused hotel design conference, Design Inn

Hotel Management

Time is running out to secure your spot at leading hotel design conference, Design Inn Symposium, taking place at SkyCity Adelaide on Tuesday May 2. A must-attend event for hotel designers, architects, owners, and operators, Design Inn will delve into the future of hotel design and examine critical components of hospitality design, from lighting to energy efficiency.

Hotels 246
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Saudi Arabia Nearly Doubles UAE in Hotel Room Construction

Skift Blog

Skift Take: Destinations in the Middle East understand that to realize their very ambitious tourism goals, they need to create enough infrastructure. Little wonder then that Saudi Arabia is now racing ahead of United Arab Emirates to build more hotel rooms.

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Hilton and HotelKey Create New Cloud-based Property Engagement Platform

Lodging

MCLEAN, Virginia—It’s 3 p.m. on a Monday at Homewood Suites Largo Washington D.C., arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask about their preferences, dining style, and more […] The post Hilton and HotelKey Create New Cloud

Dining 264
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Excellent Customer Service? It Starts at the Top!

Hospitality Net

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions. Many times, calling a hotel requires extreme patience because of all the sales and reservation messages and the numerous prompts before getting to the right area, if lucky.

Services 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Veriu to open 90-key Punthill Sunshine in late 2024

Hotel Management

Veriu Group has commenced construction on a 90-apartment Punthill property in the Melbourne suburb of Sunshine which is slated to open late next year. At a sod-turning ceremony held on Wednesday April 26, Veriu Group Co-Founder Alex Thorpe, CEO Zed Sanjana and SMA Projects Developer, Martin Strode, were joined by local state and federal MPs, Sarah Connolly and Dr Daniel Mulino, and Brimbank City Councillors Sam David and Thomas O’Reilly.

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Hilton Teases a Long-Stay Apartment Hotel Brand to Debut Soon

Skift Blog

Skift Take: Prepare for Hilton to launch a long-stay apartment hotel brand. It's yet another move down into a more affordable segment by the operator.

Branding 304
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STR: Four World Regions Show Year-Over-Year Decline in Construction Activity

Lodging

LONDON—Each of the four world regions showed a year-over-year decline in hotel construction activity. Asia Pacific is closest to its 2022 comparable, according to March 2023 pipeline data from STR. March 2023 (changes in comparison with March 2022) were as follows: Europe Germany (34,030) and the United Kingdom (29,160) lead Europe in total rooms in construction.

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Second hotel under PPHE/Radisson Hotel Group extended partnership

Hospitality Net

PPHE Hotel Group, the international hospitality real estate group which develops, owns and operates hotels and resorts, is pleased to announce the debut of its first Radisson RED hotel, which will be located in Belgrade, Serbia.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Exclusive: inside East London’s stylish Mondrian Shoreditch

Hotel Management

Over the past decade, East London has truly come into its own and the area is home to some of the city’s best bars, restaurants and importantly, hotels, including Mondrian Shoreditch. James Wilkinson checks-in. When it comes to East London, the area is firmly the British Capital’s most happening place to be thanks to the fantastic amount of hospitality businesses – be they cafes, bars, restaurants or hotels – that are continuing to raise the bar.

Dining 234
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Portugal Notches Tourism Record in First Quarter

Skift Blog

Skift Take: Portugal's record tourism points to a strong summer ahead for the country and Europe, as the world sprints back to normal.

Tourism 341
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Understaffed Hotel? Get More ‘Hands on Deck’ With Key Control

Lodging

Although pandemic restrictions have loosened, ripple effects still cause staffing shortages across every industry. According to Stephanie Ferguson, director of global policy for the U.S. Chamber of Commerce, “The pandemic caused major disruption in America’s labor force. In 2021, more than 47 million workers quit their jobs in search of an improved work-life balance.

Hotels 262
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Hyatt to Further Strengthen Position in Luxury with Plans to Acquire Mr & Mrs Smith

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) and Mr & Mrs Smith today announced an agreement for a Hyatt affiliate to acquire London-based Mr & Mrs Smith, a platform offering direct booking access to a carefully curated and growing collection of over 1,500 boutique and luxury properties in some of the world’s most desirable locations. Hyatt will acquire 100 percent of the asset-light Mr & Mrs Smith platform for an enterprise value of £53.0 million in cash consideration.

Hotels 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Why Data Matters When Recruiting People that Will Sell

Anthony Cole Training

Let’s talk about why data matters when recruiting people that WILL sell versus CAN sell. There is a big difference.

Sales 242
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Major Cities Value Tourism More as Office Vacancies Remain High

Skift Blog

Skift Take: Large urban destinations will soon find the downfall of the Monday-to-Friday office schedule is actually at the very least a mixed blessing for their tourism sectors.

Tourism 295
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Toward PMS Perfection: Property Management System Vendors Strive to Enhance Flexibility and Functionality

Lodging

Industrial technology has a long history of maximizing productivity while minimizing the workers and time needed to deliver the results. Partly due to its role in helping to meet the labor shortage via the digitization and automation of many tasks, the PMS (property management system) has become one of the most critical tools in the hotelier’s arsenal.

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Pro-green technology - is it possible?

Hospitality Net

As we move forward from the global pandemic, the tourism sector has a new outlook, with sustainability at the forefront. Travelers are becoming more environmentally conscious and ethical in their travel choices. A recent study by World Travel & Tourism Council (WTTC) and Trip.com Group shows that 69% of tourists plan to travel sustainably in 2023. This trend has paved the way for sustainable vacation rentals offering eco-friendly accommodations and services.

Tourism 261
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Hospitality Financial Leadership – Why Technology Has the Hotel Business Bootstrapped

Hotel Financial Coach Blog

Click on image to learn more 🔊 Listen to Post Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big strides to alleviate or remove the problem that is literally at your feet.

Business 162
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American Airlines Is Profiting More From Blended Travel Than It Did From Road Warriors

Skift Blog

Skift Take: American has thrown out its traditional playbook as blended travelers become one of its most lucrative customer segments. But will the good times continue?

Travel 276
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Bohemian Meets Brutalism at IHG’s New Boutique Property

Lodging

Opened in February, Yours Truly DC represents the Americas debut of IHG Hotels & Resorts’ Vignette Collection, the newest brand in IHG’s Luxury & Lifestyle portfolio. Located within Washington’s Dupont Circle, Yours Truly DC exemplifies the brand’s concept of unexpected guest experiences, known as “Memorable Rituals.” For example, guests can curate the soundtrack to their stay at El Donut Shoppe, an outpost of the Orlando-based record store located off the hotel’s lobby.

Resorts 246
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Noble Acquires the Hampton Inn & Suites Charlottesville | At The University

Hospitality Net

– Noble Investment Group ("Noble") today announced the acquisition of the Hampton Inn & Suites Charlottesville - At The University. Prominently located on Main Street adjacent to the University of Virginia and the UVA Medical Center, the hotel will undergo a comprehensive upgrade to all hotel guestrooms and suites, public areas, and meeting spaces.

Hotels 246
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!