Sat.Sep 28, 2024 - Fri.Oct 04, 2024

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Using Sales Enablement Tools and Technology to Add Value to Relationships

Anthony Cole Training

In order for salespeople to truly engage, build value, and develop long-lasting relationships, they must compliment their selling approach with sales enablement tools and technology. Listening with the intent to learn, asking questions that are not product-based, and understanding the nuances, trends, and challenges of a company and industry are required in today’s environment.

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India’s Latest Tourism Play: 100,000 Free Visas, New Destinations, Local Hosts

Skift Blog

Skift Take: India is getting serious about attracting more tourists — and it's about more than just free visas. With the government and private sector working together, India is playing the long game.

Tourism 307
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Hilton’s Annual Trends Report Finds Travelers Will Want High-Impact Experiences in 2025

Lodging

MCLEAN, Virginia—Although 2024 was dubbed the “Year of the Great Recharge,” where sleep retreats made headlines, mindful drinking rose in popularity and wellness-themed guestrooms took off. As the post-pandemic leisure travel boom normalizes, travelers surveyed in Hilton’s annual Trends Report are looking to pair their desire to relax and recharge with high-impact adventures and experiences to maximize their time and financial investment.

Travel 290
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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How to design great digital guest journeys | Hotelier tips with Matt Welle

Hospitality Net

With so many hotels and lodgings available to guests, it can be hard to stand out from the competition. To do so, you’ll need a strong brand to guide the experiences you offer, aided by the smartest hospitality tech.

Branding 290
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Exclusive: inside the luxurious Hotel Seiryu Kyoto, one of Japan’s best new hotels

Hotel Management

In the heart of Kyoto’s incredible Kiyomizu is the Hotel Seiryu , a property that’s located in a former elementary school that can firmly claim to be one of Japan’s best new hotels. To find out what makes the property so unique, James Wilkinson catches-up with Hotel Seiryu Kyoto General Manager, Takanori Muroi. The Hotel Seiryu Kyoto is brilliant on so many levels, from the location to the design, rooms and food and beverage on offer.

Hotels 236

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Peachtree Group Names Brent LeBlanc EVP, Business Development

Lodging

ATLANTA—Peachtree Group announced that Brent LeBlanc is now leading its business development efforts across its investment platforms. In his new role as executive vice president, business development, Brent will support Peachtree’s efforts to grow and expand its vertically integrated investment platforms. His responsibilities will include focusing on cross-marketing strategies, fostering business development, and collaborating with the investment teams to capture new opportunities.

Business 289
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Understanding event sponsorship as a marketing tool

Hospitality Net

Event sponsorship positions your brand and message in the spotlight of the people that matter. With events teams expecting a 10% increase in attendees this year and 86.4% of organizers planning to maintain or increase their events in 2024, in-person events are thriving. With that in mind, how can you choose the right event to sponsor to generate the best possible return on investment?

Events 278
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Little National Adelaide slated to open in Q4 2026 as builder appointed

Hotel Management

Adelaide’s first Little National Hotel is now expected to open in the fourth quarter of 2026, following the recent appointment of Synergy Construct for the build, Doma Group has revealed. Site establishment has commenced on the 21-storey structure at 100 North Terrace. “We are thrilled to be working with Synergy Construct to bring this flagship property to life in Adelaide,” said Doma Senior Development Manager, Alex Moulis, “With a focus on considered design and unparalleled guest experiences,

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Moxy Hotels at 10: How Marriott’s Gen Z Brand Grew Up

Skift Blog

Skift Take: Hotel chains often blur into a beige haze of indistinguishability, but Marriott created Moxy Hotels to stand out like the neon signs often found in its lobbies. Many Gen Zs like it. But after 10 years, can it grow up without growing old?

Branding 303
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Red Roof Looks to Reach New Heights With Redesigned Prototype, Partnerships

Lodging

Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.

Branding 264
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W Maldives Set to Reopen in January 2025

Hospitality Net

After nearly two decades as a trailblazer in luxury hospitality, W Maldives is set to reopen in January 2025 with a bold, full-scale renovation that redefines the island escape. As the first W Hotel to undergo the brand’s global rebranding initiative, every detail of the resort has been thoughtfully transformed, from redesigned overwater and beach villas with private pools and breathtaking ocean views to cutting-edge dining concepts and a rejuvenated bar scene, ensuring an elevated experience th

Scale 264
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IHG’s first dual-branded hotel development in Australia to open next year

Hotel Management

Bourke Street Mall development Melbourne Walk, which will be home to IHG Hotels and Resorts’ first dual-branded hotel in Australia, is nearing completion, with a topping out ceremony held recently. The dual-branded development will include the Holiday Inn and Hotel Indigo brands, with 452 rooms spanning levels two to 10. Holiday Inn Melbourne Bourke Street Mall will feature 273 rooms designed to cater to business and leisure travellers, while Hotel Indigo Little Collins will offer 179 rooms, a r

Branding 147
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Croatia’s ‘Game of Thrones’ Town to Limit Tourist Traffic in 2025

Skift Blog

Skift Take: Dubrovnik continues to reap large tourism rewards from being a filming location for Game of Thrones, but it needs restrictions to protect its fragile infrastructure and preserve resident quality of life.

Tourism 293
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hyatt Grows Select-Service Pipeline by 25 Percent in the Americas

Lodging

CHICAGO—Hyatt Hotels Corporation announced growth in its select service pipeline, with an around 25 percent increase in the Americas over the past three years. As of June 30, 2024, this segment represents over 50 percent of Hyatt’s total pipeline in the Americas. Complementing growth in lifestyle, luxury, and all-inclusive, Hyatt’s select-service portfolio remains a driver for market expansion and generating awareness and enrollment in World of Hyatt. “Across our select service brands, we

Pipeline 246
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Extended Stay America to Donate 100,000 Free and Discounted Room Nights to Cancer Patients and Families

Hospitality Net

Extended Stay America, the nation’s leading mid-priced extended stay hotel brand, is proud to announce its renewed designation as the Official Hotel Partner of the American Cancer Society. Over the next two years, Extended Stay America will provide a total of 100,000 free and discounted room nights per year to cancer patients and their families, a total value of over $7 million.

Branding 278
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Minor Hotels Expands Melbourne Portfolio with St Kilda Road Property

Hotel Management

Minor Hotels, one of the world’s fastest growing hotel groups, has further expanded its portfolio with Oaks Melbourne St Kilda Road Hotel in Melbourne having officially opened under the Oaks Hotels, Resorts & Suites. Minor Hotels, one of the world’s fastest growing hotel groups, has further expanded its portfolio with Oaks Melbourne St Kilda Road Hotel in Melbourne having officially opened under the Oaks Hotels, Resorts & Suites.

Hotels 147
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ChatGPT Advanced Voice: The Future of Travel Booking or the Death of OTAs?

Skift Blog

Skift Take: After a history of false starts with Tellme, Alexa, and Siri, will ChatGPT Advanced Voice Mode unlock the holy grail: booking a flight?

OTA 317
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Red Roof Shares Plans for Company Elevation at Brand Conference

Lodging

COLUMBUS, Ohio—Red Roof shared a blueprint for continued growth at its brand conference for more than 1,000 franchisees, team members, and partners. Red Roof President Zack Gharib laid out a concrete path forward to elevate the brand. In his address to the Red Roof franchise community, Gharib told conference attendees, “We are an iconic American brand, and we are living the American dream.

Branding 246
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Luis and Roberto Riu Rodríguez: key figures in the generational handover at the RIU Group

Hospitality Net

Luis Riu Rodríguez and Roberto Riu Rodríguez, the sons of Luis Riu Güell and members of the fourth generation of the Riu family, have played an important role at the chain for several years, leading expansion projects and analysing investment opportunities, as well as working in the RIU Group’s Technical Advice Office (GAT), which is responsible for the chain’s major refurbishment projects and designing, constructing and fitting out all of the company’s new hotels.

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7 features you can’t miss in a hotel CRM

eHotelier

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

Hotels 124
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What Makes Religious Tourism A Strong Investment for Hotels in India

Skift Blog

Skift Take: Hospitality companies are adapting to the growing demands of Indian travelers, driven by rising disposable income and greater global exposure. Customizing products to meet these evolving preferences is crucial for survival in an increasingly competitive and discerning market.

Tourism 290
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Sage Hospitality Group Plans Catbird Hotel, Colorado Springs

Lodging

COLORADO SPRINGS, Colorado—Sage Hospitality Group and Norwood Development Group have submitted a preliminary proposal to build a new Catbird Hotel in downtown Colorado Springs, at the corner of East Moreno Avenue and South Cascade Avenue.  The proposal envisions a new full-service, independent, extended-stay hotel, which will include 180 rooms, dining, and meeting spaces.

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Mandarin Oriental to Open Luxury Resort on Mexico’s Riviera Maya Coastline

Hospitality Net

Mandarin Oriental Hotel Group has today announced that it will manage a luxury beachfront resort with branded residences on Mexico’s Riviera Maya, on the Yucatan Peninsula. The resort is expected to open in 2028 and has been meticulously designed to respect the diversity of the environment and reflect local culture, blending serene architecture and exceptional craftsmanship with Mandarin Oriental’s renowned legendary service.

Resorts 264
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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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Wynn Resorts Gets First Casino License in UAE

Skift Blog

Skift Take: The gaming authority had previously issued only one license since its creation in 2023 - to a national lottery company in Abu Dhabi.

Casinos 307
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Azul Hospitality Group Adds the Woodlark Hotel to Its Portfolio

Lodging

SAN DIEGO, California—Azul Hospitality Group announced that the Woodlark Hotel has officially joined its portfolio of hospitality assets. The Woodlark Hotel integrates two historic Portland buildings: the Woodlark Building, constructed in 1912, and the Cornelius Hotel, built in 1908. This combination of history and design reflects the city’s spirit.

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Cobblestone Hotels Deploys Stayntouch PMS Across 139 Properties in 90 Days

Hospitality Net

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Cobblestone Hotels, a fast-growing hotel franchise chain with over 160 properties across 29 states. Stayntouch deployed its cloud-based PMS across Cobblestone’s portfolio at an unprecedented speed, leveraging advanced automation technology.

Hotels 246
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5 Key Themes From The Annual Hospitality Conference 2024

Hotel Speak

We recently had the pleasure of joining over 1,100 hospitality industry leaders at The Annual Hospitality Conference , held in Manchester at the impressive Central Convention Complex. The two-day event, centred around the theme “Proven Paths, New Horizons,” provided a comprehensive overview of the UK hospitality landscape in 2024. Here we present 5 key themes from the insightful presentations, panels and healthy debate: 1.

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Challenges For Hotels, Gains For Short-Term Rentals – 3 Charts

Skift Blog

Skift Take: If stiff regulation doesn't get in the way, it is very likely that short-term rentals will take a chunk of market share from hotels. That's why you'll see more hotels getting into the vacation rental biz.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!