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Has thou been answering the un-asked question? Find out why you should never, ever answer the un-asked question in the final commandment of the 10 Commandments of Sales Success.
The hospitality business is back with a bang in the new normal. Not surprisingly, it is more competitive than ever, with new entrepreneurs foraying into the domain and existing ones giving their best. Keeping pace is the key to survival and growth in the landscape. But having the best ambiance and amenities at your hotel […]. The post Tips To Empower Your Hotel Business with A Compelling Mobile App appeared first on Are Morch, Digital Transformation Coach.
Marketing teams live and die by reviews. Diligent customers will always look through reviews before purchasing, and a few negative reviews can turn savvy consumers away. However, the popularity of social media means negative reviews are unavoidable. Almost every Twitter post elicits a mixed reaction, and there’s no telling who will choose to leave a comment on your Facebook feed.
Hotel management system provider RoomRaccoon has unveiled its annual global report, RoomRaccoon Report 2022, “A Year of Impact: What’s Next?” The report analyzed the booking data of thousands of independent properties in 54 countries around the world. The data covers key hotel performance indicators such as occupancy, RevPAR, booking lead time, length of stay, international and domestic travel, direct and OTA bookings, as well as upsell performance to forecast trends shaping the hote
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
General managers that put more effort into the commercial work in the hotel will likely steal market share from the competition. Here are three things that are the top priorities in 2023 for hotel general managers.
Amanda brings more than 20 years of experience leading sales across Xero, CCH Software and as Chief Revenue Officer at Vend. December 15th, 2022, Auckland : A leading cloud-based hospitality software provider, STAAH has announced Amanda Armstrong as an independent director to its Board of Directors effective 1st September 2022. Amanda joins STAAH to help guide the company’s vision and mission to become the technology partner of choice for hoteliers via its channel manager, website booking engine
US: Martin Sinclair has joined Virgin Hotels as corporate director of operations for North America. Most recently, Sinclair served as general manager of the Hualalai Resort Club in Kona, Hawaii, a property managed by Four Seasons Hotels and Resorts. Prior to this, Sinclair has led teams at ten Four Seasons hotels and resorts across seven countries: Canada, the US, Australia, New Zealand, Indonesia, Singapore, and St.
US: Martin Sinclair has joined Virgin Hotels as corporate director of operations for North America. Most recently, Sinclair served as general manager of the Hualalai Resort Club in Kona, Hawaii, a property managed by Four Seasons Hotels and Resorts. Prior to this, Sinclair has led teams at ten Four Seasons hotels and resorts across seven countries: Canada, the US, Australia, New Zealand, Indonesia, Singapore, and St.
Aimbridge Hospitality has added two destination resorts and a large-scale hotel to its Full-Service Division. The properties, owned by a group led by Florida philanthropist Dr. Kiran Patel, bring 1,269 keys under Aimbridge management. “Welcoming these three exceptional destination properties to the growing footprint of the Aimbridge Full-Service Division is reflective of how our operating divisions have resonated with the industry and delivers results for our owners,” said Rob Smith, divisional
The traditional P&L based on cost categories is not telling stories about what is going on in the business, nor does it help make any relevant decisions.
STAAH Get Google ( Google’s Free Booking links) – helps you appear below-paid ads on Google hotel search. Boosting your online reach and driving direct bookings. Here’s a handy playbook to help you understand better what this feature does and the latest tools by Google that can help you. Download your Free copy.
US: Highgate has entered into a definitive agreement to purchase LA-based Viceroy Hotels & Resorts, with the transaction expected to close in early 2023. Viceroy debuted in 2000 with the launch of Viceroy Santa Monica. Since then, the brand has evolved to include three hotel categories within its portfolio: the Icon Collection, the Lifestyle Series, and Urban Retreats. .
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Braintree Group , a privately held, vertically integrated, national real estate development and investment firm, has acquired the DoubleTree by Hilton Hotel Bend located in Bend, OR. The 117-room property features an indoor swimming pool, fitness center, business center and three meeting rooms totaling 2,327 sq. ft. of meeting space. It is one mile south of the Old Mill District, a 270-acre mixed-use development along Deschutes River.
Migrating your PMS to the cloud could be one of the best moves your hotel groups ever makes. But, like all major projects, you need to approach with caution. Here are some valuable advice to help you avoid the biggest pitfall of all: the loss of guest profile data.
Brand identity significantly influences guests, with an even more significant impact in luxury hospitality, where brand image standards are higher. As a luxury brand, it's crucial to seduce potential guests and entice them to book on your hotel website by providing each visitor with a personalized online experience, with your brand's personality shining through at.
Though inevitably a bit stressful, opening a new property is undoubtedly an exciting task. Increasing brand awareness and generating demand will be key in ensuring your hotel is successful moving forward. Prior to promoting your hotel before it opens, you’ll want to develop the essential elements of your brand, including your logo, color scheme and brand concept.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
The American Hotel & Lodging Association (AHLA), the American Hotel & Lodging Foundation and The BHN Group have revealed that Geoff Ballotti , president/CEO, Wyndham Hotels & Resorts, will be awarded the Arne Sorenson Social Impact Leadership Award. Ballotti will be recognized during the AHLA Foundation’s fundraising gala, Night of a Thousand Stars, on Jan. 22, as well as during the 22nd annual Americas Lodging Investment Summit (ALIS) on Jan. 24.
Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and. The post How to Communicate Your Front Desk Upselling Deals Effectively appeared first on Revfine.com.
Germany: The AquaDom, home to 1,500 tropical fish located in the Radisson Collection Hotel, Berlin, has burst flooding the property. More than 100 fire fighters were called to the incident this morning, which injured two people according to the BBC. Guests staying at the hotel have been relocated. At the time of writing, it remains unclear what caused the tank to break.
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Tennis player Rafael Nadal and Meliá Hotels International have launched ZEL , a new brand of resort and urban leisure hotels that will first operate in Spain, and expand in destinations throughout Europe, the Middle East, Asia and the Americas. The joint venture between Nadal and Meliá Hotels International, both from Mallorca, Spain, aims to create a unique hospitality experience focused on classic Mediterranean character throughout various global destinations, the two report.
The psychology of hitting four figures in the rate triggers guests to have loftier expectations where a single error can cost you a guest (and likely a high-net-worth guest) for life.
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UK: GuestHouse Hotels will open a third property in Margate in June 2023, which will join locations in York and Bath. No.42 Margate will offer 21 bedrooms, a restaurant, rooftop bar, a beachfront cafe, lounge space and a spa. Interiors are being led by the in-house design team at GuestHouse. It is housed in the former Sands Hotel, which was originally constructed in 1888 and known at the time as The Terrace Hotel.
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Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports. Virdee will be available as a new partner in Cloudbeds’ Marketplace.
Increasing occupancy during the off-season remains one of the hotelier’s biggest challenges and can require a lot of creativity for your digital marketing strategy. Hotel marketers should utilize every platform, including email, social, paid search, and website content, to promote sales during the off-season. As challenging as it may sound, there are several tactics that you can implement to bolster your off-season marketing strategy.
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Virgin Hotels , the luxury-lifestyle hotel brand by Sir Richard Branson, has named Martin Sinclair corporate director of operations, North America. Based in Miami, Sinclair is responsible for ensuring an enhanced guest experience that provides elevated hospitality services across the entire Virgin Hotels portfolio. He will craft innovative strategies to excel the performance of the Virgin Hotels brand, according to the company. “Martin is a pivotal addition to the Virgin Hotels team,” said
Czech Republic: Hospitality technology provider Mews has raised $185 million in Series C funding led by equity investment company Kinnevik and the growth equity business with Goldman Sachs. The latest funding round saw participation from Revaia, Derive Ventures and Orbit Capital, alongside returning investors including Battery Ventures, Notion Capital, Salesforce Ventures, Thayer Ventures, and henQ.
Originally published by Travolution Scott Falconer, Executive Vice President, Media Solutions, Hospitality, Amadeus, explains how hotels and destinations can use data to respond to growing demand for more environmentally friendly trips This year has seen the travel industry rebound, with Amadeus’ business intelligence data revealing that worldwide hotel occupancy rates surged above pre-pandemic levels for the first time since 2019.
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