Sat.Dec 10, 2022 - Fri.Dec 16, 2022

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Sales Commandment #10: Thou Shalt Never Answer the Un-Asked Question

Anthony Cole Training

Has thou been answering the un-asked question? Find out why you should never, ever answer the un-asked question in the final commandment of the 10 Commandments of Sales Success.

Sales 235
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Tips To Empower Your Hotel Business with A Compelling Mobile App

Are Morch

The hospitality business is back with a bang in the new normal. Not surprisingly, it is more competitive than ever, with new entrepreneurs foraying into the domain and existing ones giving their best. Keeping pace is the key to survival and growth in the landscape. But having the best ambiance and amenities at your hotel […]. The post Tips To Empower Your Hotel Business with A Compelling Mobile App appeared first on Are Morch, Digital Transformation Coach.

Business 147
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How To Turn Negative Social Media Comments Into Positive Marketing

Social Hospitality

Marketing teams live and die by reviews. Diligent customers will always look through reviews before purchasing, and a few negative reviews can turn savvy consumers away. However, the popularity of social media means negative reviews are unavoidable. Almost every Twitter post elicits a mixed reaction, and there’s no telling who will choose to leave a comment on your Facebook feed.

Market 130
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Report: Independent hotels see record-breaking occupancy

Hotel Business

Hotel management system provider RoomRaccoon has unveiled its annual global report, RoomRaccoon Report 2022, “A Year of Impact: What’s Next?” The report analyzed the booking data of thousands of independent properties in 54 countries around the world. The data covers key hotel performance indicators such as occupancy, RevPAR, booking lead time, length of stay, international and domestic travel, direct and OTA bookings, as well as upsell performance to forecast trends shaping the hote

Occupancy 115
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The general manager’s top priority list for 2023

eHotelier

General managers that put more effort into the commercial work in the hotel will likely steal market share from the competition. Here are three things that are the top priorities in 2023 for hotel general managers.

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STAAH appoints Amanda Armstrong to its Board of Directors

STAAH

Amanda brings more than 20 years of experience leading sales across Xero, CCH Software and as Chief Revenue Officer at Vend. December 15th, 2022, Auckland : A leading cloud-based hospitality software provider, STAAH has announced Amanda Armstrong as an independent director to its Board of Directors effective 1st September 2022. Amanda joins STAAH to help guide the company’s vision and mission to become the technology partner of choice for hoteliers via its channel manager, website booking engine

Scale 75

More Trending

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Aimbridge adds three hotels and resorts

Hotel Business

Aimbridge Hospitality has added two destination resorts and a large-scale hotel to its Full-Service Division. The properties, owned by a group led by Florida philanthropist Dr. Kiran Patel, bring 1,269 keys under Aimbridge management. “Welcoming these three exceptional destination properties to the growing footprint of the Aimbridge Full-Service Division is reflective of how our operating divisions have resonated with the industry and delivers results for our owners,” said Rob Smith, divisional

Resorts 105
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Upgrading hotel PMS to cloud – Look before you leap

eHotelier

Migrating your PMS to the cloud could be one of the best moves your hotel groups ever makes. But, like all major projects, you need to approach with caution. Here are some valuable advice to help you avoid the biggest pitfall of all: the loss of guest profile data.

Hotels 105
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STAAH Get Google Playbook

STAAH

STAAH Get Google ( Google’s Free Booking links) – helps you appear below-paid ads on Google hotel search. Boosting your online reach and driving direct bookings. Here’s a handy playbook to help you understand better what this feature does and the latest tools by Google that can help you. Download your Free copy.

Hotels 73
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4 Website Personalization Tips for Luxury Hotels to Increase Direct Bookings

Refine

Brand identity significantly influences guests, with an even more significant impact in luxury hospitality, where brand image standards are higher. As a luxury brand, it's crucial to seduce potential guests and entice them to book on your hotel website by providing each visitor with a personalized online experience, with your brand's personality shining through at.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Braintree Group acquires OR DoubleTree

Hotel Business

Braintree Group , a privately held, vertically integrated, national real estate development and investment firm, has acquired the DoubleTree by Hilton Hotel Bend located in Bend, OR. The 117-room property features an indoor swimming pool, fitness center, business center and three meeting rooms totaling 2,327 sq. ft. of meeting space. It is one mile south of the Old Mill District, a 270-acre mixed-use development along Deschutes River.

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Welcome to the Mille Club: Four Figure Luxury

eHotelier

The psychology of hitting four figures in the rate triggers guests to have loftier expectations where a single error can cost you a guest (and likely a high-net-worth guest) for life.

Travel 101
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Promote Your Hotel Before It Opens – 10 Strategies For Success

Travelboom Marketing

Though inevitably a bit stressful, opening a new property is undoubtedly an exciting task. Increasing brand awareness and generating demand will be key in ensuring your hotel is successful moving forward. Prior to promoting your hotel before it opens, you’ll want to develop the essential elements of your brand, including your logo, color scheme and brand concept.

OTA 52
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How to Communicate Your Front Desk Upselling Deals Effectively

Refine

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and. The post How to Communicate Your Front Desk Upselling Deals Effectively appeared first on Revfine.com.

Upsell 59
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Ballotti to receive Arne Sorenson Award

Hotel Business

The American Hotel & Lodging Association (AHLA), the American Hotel & Lodging Foundation and The BHN Group have revealed that Geoff Ballotti , president/CEO, Wyndham Hotels & Resorts, will be awarded the Arne Sorenson Social Impact Leadership Award. Ballotti will be recognized during the AHLA Foundation’s fundraising gala, Night of a Thousand Stars, on Jan. 22, as well as during the 22nd annual Americas Lodging Investment Summit (ALIS) on Jan. 24.

Resorts 105
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How to budget and manage Customer Acquisition Cost

eHotelier

The traditional P&L based on cost categories is not telling stories about what is going on in the business, nor does it help make any relevant decisions.

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46ft aquarium, AquaDom in Berlin hotel bursts

Boutique Hotel News

Germany: The AquaDom, home to 1,500 tropical fish located in the Radisson Collection Hotel, Berlin, has burst flooding the property. More than 100 fire fighters were called to the incident this morning, which injured two people according to the BBC. Guests staying at the hotel have been relocated. At the time of writing, it remains unclear what caused the tank to break.

Hotels 52
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How To Leverage Data Across 4 Key Hotel Departments

Refine

There is no shortage of data in the hospitality industry. From travelers browsing your website to entering information on OTAs and post-stay surveys, hoteliers collect immense amounts of hotel data daily. For this data to be useful, it must be organized and filtered, so it's decipherable and helps guide decision-making. Decisions Based on Business Intelligence.

OTA 59
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Meliá and Rafael Nadal launch ZEL

Hotel Business

Tennis player Rafael Nadal and Meliá Hotels International have launched ZEL , a new brand of resort and urban leisure hotels that will first operate in Spain, and expand in destinations throughout Europe, the Middle East, Asia and the Americas. The joint venture between Nadal and Meliá Hotels International, both from Mallorca, Spain, aims to create a unique hospitality experience focused on classic Mediterranean character throughout various global destinations, the two report.

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5 advances fundamentally altering commercial real estate

eHotelier

We will take a look at what modern advances are having an impact in this sector right now and what their impacts are.

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GuestHouse reveals opening date for third UK site

Boutique Hotel News

UK: GuestHouse Hotels will open a third property in Margate in June 2023, which will join locations in York and Bath. No.42 Margate will offer 21 bedrooms, a restaurant, rooftop bar, a beachfront cafe, lounge space and a spa. Interiors are being led by the in-house design team at GuestHouse. It is housed in the former Sands Hotel, which was originally constructed in 1888 and known at the time as The Terrace Hotel.

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How can Hotels Promote Sales During the Off-Season?

Travelboom Marketing

Increasing occupancy during the off-season remains one of the hotelier’s biggest challenges and can require a lot of creativity for your digital marketing strategy. Hotel marketers should utilize every platform, including email, social, paid search, and website content, to promote sales during the off-season. As challenging as it may sound, there are several tactics that you can implement to bolster your off-season marketing strategy.

Sales 52
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Virdee integrates with CloudBeds

Hotel Business

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports. Virdee will be available as a new partner in Cloudbeds’ Marketplace.

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Higher interest rates put the brakes on commercial property transaction activity

eHotelier

The office sector has reclaimed its status as Australia’s most traded commercial property asset class as higher interest rates put a brake on overall transaction activity in 2022.

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Foods You Should Avoid Before (and During) a Flight

Hotels by Day

Picture this. You’re at the airport about to embark on a flight to the destination of your dreams. You’ve sorted your travel insurance, exchanged your currency — you even have your mother-in-law looking after the dog. All you have to do is kick back, watch the in-flight entertainment, and scour the guidebooks of where to explore […] The post Foods You Should Avoid Before (and During) a Flight appeared first on HotelsByDay.

Travel 52
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Mews closes $185m Series C round

Boutique Hotel News

Czech Republic: Hospitality technology provider Mews has raised $185 million in Series C funding led by equity investment company Kinnevik and the growth equity business with Goldman Sachs. The latest funding round saw participation from Revaia, Derive Ventures and Orbit Capital, alongside returning investors including Battery Ventures, Notion Capital, Salesforce Ventures, Thayer Ventures, and henQ.

Closing 52
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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STR: U.S. hotel results for week ending Dec. 10

Hotel Business

U.S. hotel performance came in higher than the previous week and showed improved comparisons to 2019, according to STR‘s latest data through Dec. 10. December 4-10 (percentage change from comparable week in 2019): Occupancy: 59.6% (-1.2%). ADR: $144.79 (+15.4%). RevPAR: $86.29 (+14.0%). Among the top 25 markets, Tampa reported the highest occupancy increase over 2019 (+10.2% to 80.1%).

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Thatcher Dilley takes charge of development for Western properties

eHotelier

Expanding its executive team, KSL Resorts has named longtime hospitality industry professional Thatcher Dilley its senior vice president, development west. In this newly created role, Dilley is charged with overseeing all capital planning and development for the company’s western properties.

Resorts 52
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How to Keep Step with Changing Perceptions of Sustainability

Amadeus Hospitality

Originally published by Travolution Scott Falconer, Executive Vice President, Media Solutions, Hospitality, Amadeus, explains how hotels and destinations can use data to respond to growing demand for more environmentally friendly trips This year has seen the travel industry rebound, with Amadeus’ business intelligence data revealing that worldwide hotel occupancy rates surged above pre-pandemic levels for the first time since 2019.

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Ennismore Design Studio rebrands as AIME

Boutique Hotel News

Worldwide: AIME Studios, a team of 30 interior and graphic designers, has become the new creative entity under Ennismore. Since 2017, AIME (formerly Ennismore Design Studio) has worked across 12 brands and 22 properties, overseeing 2865 hotel rooms, 30 restaurants and bars and 17 meeting and event spaces. The team has helped to create brands such as Gleneagles, The Hoxton, SO/, TRIBE and Working From_.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!