Sat.May 06, 2023 - Fri.May 12, 2023

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Introducing Ask Skift, the AI Chatbot to Answer All Your Travel Industry Queries*

Skift Blog

Today, we are very excited to announce Ask Skift, the AI chatbot answers engine specializing in the travel industry, here to be of service on your …

Travel 344
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MMI Assumes Management of Cambria Suites in Fort Mill, South Carolina

Lodging

FLOWOOD, Mississippi—Officials of MMI Hotel Group (MMI) announced the company has assumed management of the Cambria Suites in Fort Mill, South Carolina. This 127-room Cambria Suites joins a portfolio of properties that are managed and/or owned by MMI, including The King and Prince Beach & Golf Resort on St. Simons Island, Georgia; Mission Inn Resort & Club in Howey-in-the-Hills, Florida; and The James Madison Inn boutique hotel in Madison, Georgia.

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Exclusive: inside the stylish Hilton Queenstown Resort on Lake Wakatipu

Hotel Management

New Zealand’s adventure playground of Queenstown is known for its skiing, wineries, jetboating and hiking, alongside fantastic restaurants, bars, cafes and hotels, including one of Wayfarer’s favourites, Hilton Queenstown Resort and Spa. Nestled on the shores of Lake Wakatipu, Hilton Queenstown Resort and Spa is an ideal spot to explore the region, from the wineries of the Gibbston Valley to the skiing at The Remarkables and much more.

Resorts 264
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A Growing Influencer Class Attracts a Larger Piece of Destination Marketing

Skift Blog

Skift Take: As the social media influencer industry evolves and matures, destination marketing organizations are, in turn, taking them seriously as agents in their efforts to grow visitation.

Marketing 341
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Is Uber + Hopper the Perfect Fintech Travel App?

Skift Blog

Skift Take: This is potentially a big win for Hopper — if it turns out that Uber's UK rideshare customers will want to book flights in the Uber app. Uber is trying to prove that use case.

Travel 319
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New Google Tools Using Generative AI Are Relevant to Travel Sector

Skift Blog

Skift Take: Google may be behind OpenAi regarding generative AI, but it's getting closer to catching up. Interestingly, it used a few travel-relevant examples when demonstrating its latest batch of capabilities.

Travel 315

More Trending

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How Jumeirah Is Going Beyond Points to Elevate the Guest Experience

Skift Blog

Skift Take: As guest expectations evolve with a renewed appetite for meaningful experiences, traditional loyalty programs are no longer cutting it. Jumeirah Group is rising to the occasion with Jumeirah One, its loyalty program that offers bespoke, unforgettable moments and strikes an emotional chord with members.

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Data Shows Rebound in Asia Pacific as Travel Destination

Skift Blog

Skift Take: Guess who's back, back again? It's "Eastward Ho!" for global travelers, as the latest Skyscanner data makes clear.

Travel 304
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Soho House Wants Members to Buy Extras in Path to Unlocking Profits

Skift Blog

Skift Take: Know what's cool? Have cool people join your member's clubs. Know what's even cooler? Having members buy your high-margin upsells, like food and skincare products.

Upsell 297
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Google Travel Eliminated Trip Summary Feature

Skift Blog

Skift Take: Google Travel just got a tiny bit less sticky because Gmail users could easily find their past, present and upcoming trips there all in one place. The feature became a victim of bigger and more important priorities.

Travel 297
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Barry Diller Says Expedia Has AI Edge With OpenAI CEO as a Director

Skift Blog

Skift Take: Having OpenAI CEO Sam Altman on the Expedia Group board for the last few years certainly didn't hurt Expedia's ChatGPT rollout, although it's been using artificial intelligence for years.

Travel 290
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Sonder Won’t Enter Cash Flow Positive Territory in 2023

Skift Blog

Skift Take: The banking crisis and the macroeconomic environment are new headwinds for Sonder. Optimists and fans would say the company is making modest progress, but it is taking considerably longer than the company expected last year.

Business 289
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Airbnb’s New Strategy to Re-Engage Gen Z

Skift Blog

Skift Take: Airbnb's strategy boils down to this: Staying relatable to the typical 26-year-old could give the company an edge over rivals who often woo older travelers.

Travel 281
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Destination Influencers’ Impact on Tourism Marketing

Skift Blog

Skift Take: Today's special edition of Skift's daily podcast looks closer at our recent story about influencers and tourism marketing.

Tourism 281
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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IHG CEO Keith Barr Will Depart

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks at tourism influencers, IHG's departing CEO, and Hawaii's tourism frustrations.

Tourism 281
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Airbnb’s AI Future

Skift Blog

Skift Take: In a week dominated by earnings, headlines about Airbnb's AI future and IHG's CEO succession led the discussion in the travel industry.

Travel 281
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U.S. Hotel Companies Promote More Women, But Challenges Persist

Skift Blog

Skift Take: Women in hospitality leadership have made strides in representation in marketing and human resources roles, finds a major U.S. study. But hotel companies must do better, especially for other chief roles.

Hotels 280
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Choice Hotels Propelled by Guests Blending Business and Leisure

Skift Blog

Skift Take: Choice Hotels has defied U.S. economic uncertainty. One reason? The blended travel trend has extended its stay post-pandemic.

Business 271
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Expedia to Power Travel for Mastercard-Connected Banks

Skift Blog

Skift Take: Expedia Group has a strong – and growing – business to business segment that is about a quarter of its overall revenue. Booking Holdings and Hopper are nipping at Expedia's heels.

Travel 271
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Oyo Outlook Stable on Emerging Profit for Hotels and Rentals

Skift Blog

Skift Take: Take that money, watch it burn? Rating agency Moody's cautioned Oyo that it should instead consider sinking in the river the lessons it's learned about profitability.

Hotels 271
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8 Key Moments During Keith Barr’s Reign at IHG

Skift Blog

Skift Take: Keith Barr was the driving force behind IHG's growth during his six years at the helm, and here are eight important moments from that time that we've covered at Skift.

Hotels 271
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Google Travel Shifts Focus from Inbox to Calendar

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at Google Travel changes, green travel in India, and Worldia's new funding.

Travel 269
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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NYU SPS and Hotelbeds Collaborate to Explore Next-Gen Tech Startups

Lodging

NEW YORK and PALMA, Spain—Hotelbeds and the NYU School of Professional Studies (NYU SPS) Jonathan M. Tisch Center of Hospitality have launched a collaboration to explore and inspire the next generation of tech startups through the company’s TravelTech Lab initiative and the school’s Innovation Hub (HI Hub) Incubator Program. The two organizations will work together over the next three years to find ideas to propel the travel and hospitality ecosystems forward through new technologies aimed [R

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Key appointments: IHG, Marriott, Sudima

Hotel Management

IHG bolsters communications team IHG Hotels and Resorts has made some key changes in its Global Corporate Affairs and Communications team in Australasia. Chris Waite, who has served as Director of Communications – Japan, Australasia and Pacific since 2017, has been promoted to the role of Head of Corporate Affairs for IHG Japan, Australasia and Pacific (JAPAC), taking responsibility for elevating IHG’s public affairs approach across the region.

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Paving the Way for Black Hoteliers

Lodging

Galen Barrett, vice president strategic development, Wyndham Hotels & Resorts, recently spoke to LODGING about the company’s initiative designed to encourage hotel ownership among Black would-be hoteliers, who may face unique obstacles to their path. Black Owners and Lodging Developers (BOLD), he said, was established to engage and advance Black hoteliers by providing access to the scale, relationships, and resources of Wyndham.

Scale 264
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Budget 2023-24: wins for small, independent hotels, but visa changes cause concern

Hotel Management

Measures in the federal budget for 2023-2024, announced on Tuesday May 9, are expected to benefit small and independent hotels, according to key accommodation associations. Tourism Accommodation Australia CEO and acting CEO of the Accommodation Association Michael Johnson said the Budget revealed a number of positive outcomes for smaller accommodation providers.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Melia Hotels Beats Pre-Pandemic Revenues

Skift Blog

Skift Take: These numbers are strong, yet largely without the impact of a reopened Asia. Expect a significant bump for Melia and its peers throughout the rest of 2023.

Revenue 260
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India Daily: 3 in 4 Travelers Seek Regenerative Travel 

Skift Blog

Skift Take: The gaps around limited availability, lack of awareness, and cumbersome purchasing experiences are hurdles in front of regenerative travel's big potential.

Travel 260
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A Look Back at Our 2022 Skift IDEA Awards Alumni: The Industry Innovators

Skift Blog

Skift Take: With just over a month remaining to submit your 2023 Skift IDEA Awards application, we continue to highlight the 2022 winners of the travel industry’s most coveted award.

Travel 260
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Ryanair Wins Legal Challenge Against Lufthansa’s State Bailout

Skift Blog

Skift Take: Lufthansa has already repaid the money, but the ruling could affect future state bailouts.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!