Sat.Oct 26, 2024 - Fri.Nov 01, 2024

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Hyatt Hotels’ CEO on Loyalty, New Markets, and Sticking with Premium Brands

Skift Blog

Skift Take: Hyatt's larger rivals are racing to plant flags in every market. Hyatt is more selective and believes the payoff will be in attracting high-end consumers to its loyalty program.

Market 284
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Leading a Sales Team: 10 Keys to Success (Part 1)

Anthony Cole Training

This article is the 1st place winner of the 2022 Sales Pro Central MVP Awards on Sales Leadership! In our sales management training, we have developed 10 keys and a framework of activities that provide a new or tenured sales leader with a roadmap they need to put in place to help lead their team to greater sales success.

Sales 267
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Davidson Hospitality Group Enters Partnership With Nautic Partners

Lodging

ATLANTA, Georgia—Davidson Hospitality Group announced that it has entered into a new partnership with Nautic Partners, a middle-market private equity firm. As part of this partnership, Nautic Partners will acquire Davidson Hospitality Group from an affiliate of KSL Capital Partners, LLC, in partnership with Davidson management. Davidson Hospitality Group has over $2 billion in annual revenue under management.

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This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Hospitality Net

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Services 278
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Ground Control to Space Tourism Enthusiasts: Here Comes China

Skift Blog

Skift Take: Don’t think the Chinese will shy away from a space tourism adventure — and if they can don Prada space suits while they’re at it, you can bet they’re all in!

Tourism 296
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Accor to operate Perth Airport’s first hotel following $5 billion redevelopment

Hotel Management

Perth Airport is set to introduce its first hotel on the estate in 2027, under a management agreement with Accor, as part of a $5 billion capital investment program. The new hotel will operate under Accor’s premium hotel brand, Pullman Hotels and Resorts, making it the fourth Pullman in the Pacific. The 240-room Pullman Perth Airport, designed by DKO Architecture, will feature a rooftop restaurant and bar, lobby lounge café, gymnasium, sauna, meeting facilities and co-working spaces.

More Trending

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Content Strategy in 2025: Time for a Quick Refresh

Hospitality Net

In today’s digital landscape, technology companies face a growing challenge: building business using traditional outreach methods is getting harder. Prospects rarely answer calls, open emails, or click ads. Schedule a demo? Good luck.

Business 278
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Future of Airlines in India – India Report

Skift Blog

Skift Take: Airport infrastructure is being ramped up in India to support expected demand, and airlines are also expanding their fleets. The next step is to make planes in India.

Travel 288
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Winners of the 2024 HM Awards Aotearoa-Pacific revealed

Hotel Management

The winners and highly commended have been announced in the inaugural HM Awards Aotearoa-Pacific at a gala ceremony at Cordis Auckland on Friday evening. Over 200 hotel industry professionals were in attendance to celebrate the top people, properties and projects across New Zealand and the South Pacific. On Friday, November 29, the full list of winners and highly commended will be revealed at HM Awards Australasia-Pacific, which takes place at the ICC Sydney.

Resorts 264
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Lodging Econometrics: U.S. Hotel Construction Pipeline Reaches New All-Time High

Lodging

According to the Q3 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), the total U.S. pipeline stood at 6,211 projects/722,821 rooms, up 9 percent by projects and 7 percent by rooms year over year (YOY). This marks a new all-time high for projects in the United States, surpassing previous pipeline records. At the close of the third quarter, there were 1,185 projects/148,716 rooms under construction, marking an 11 percent increase in projects […] The post Lod

Pipeline 162
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Destinations International Releases Industry Brief on Workforce Diversification and Retention in the Travel Industry

Hospitality Net

Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress.

Travel 278
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Royal Caribbean CEO’s Premium Push: Better Pricing, Shorter Cruises, Younger Passengers

Skift Blog

Skift Take: Royal Caribbean Group's CEO Jason Liberty has a strategy to push his customer base upmarket. Liberty believes there's more willingness among consumers to pay more for premium leisure travel than previously assumed.

Consumer 281
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Iwan Sunito launches One Global Resorts with rebrand of Green Square property

Hotel Management

One Global Capital Chairman and Group CEO, Iwan Sunito, has introduced a new hotel brand to the market, One Global Resorts, with the official rebranding of his Skye Suites Green Square property on Thursday evening. Designed by acclaimed Koichi Takada Architects, the multi-award-winning Infinity mixed-use precinct is the most celebrated of Sunito’s projects developed under his Crown Group business.

Resorts 264
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Access Point Financial Closes Investment in Hotel Portfolio Refinance

Lodging

ATLANTA, Georgia—Access Point Financial announced the successful closing of a $133.1 million investment in Goldman Sachs’ recent $985 million hotel portfolio refinance. Goldman Sachs arranged the transaction for Atrium Holdings, which will use the proceeds to refinance a 24-property hotel portfolio. APF acquired the capital stack’s three bond tranches (HRR, G, & F) totaling $133.1 million. “This transaction underscores APF’s position as a creative and aggressive capit

Closing 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Accor Announces the Signing of Sofitel Sapa Hotel & Residences in Northern Vietnam

Hospitality Net

Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Sapa Hotel & Residences, a landmark luxury development set to bring Sofitel’s signature French elegance and cultural refinement to the breathtaking highlands of Northern Vietnam. This exciting new project will be a combination of 176 rooms and 436 residences. It is expected to open its doors in 2030, marking another milestone in the expansion of Sofitel’s portfolio in Southeast Asia.

Hotels 264
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Expedia Extends Its Loyalty Program to Microsoft Bing Travel Users

Skift Blog

Skift Take: Expedia was spun out of Microsoft before the turn of the century, and the two Seattle-based companies have always been tight. They just got a bit tighter.

Travel 283
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QantasLink’s A220s to link Darwin and Singapore

Hotel Management

QantasLink’s new A220 aircraft will make its debut on the international network when the airline commences flying between Darwin and Singapore in March. Originally due to launch with the Embraer E190, the larger 137-seat A220 will operate five times per week, offering over 70,000 seats on the route every year. “We’re so excited our brand-new A220 aircraft [will be operating] our Singapore – Darwin flights, which will be the first of its kind to operate out of Singapore,” said Qantas Group Intern

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Sonesta Executed 30 Franchise Agreements in Q3 2024

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the execution of 30 new franchise agreements during the third quarter of 2024, representing growth at seven of the company’s 13 brands. “With 30 franchise agreements executed in Q3, Sonesta continues to expand across key markets and strengthen relationships with both existing and new ownership groups,” said Keith Pierce, executive vice president and resident of franchise & development.

Branding 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Learn-by-Going: Study Abroad in Thailand

Hospitality Net

When I signed up for the 2024 Thailand Collins College Study Abroad Program, I did not anticipate a life-changing experience. I had no expectations beyond learning how to cook Thai food in Thailand for course credits, and I had not researched much about studying abroad before the trip. However, during my time at Rajamangala University of Technology Thanyaburi (RMUTT), I immersed myself in Thai culture, gained new insights into the hospitality industry, and broadened my global perspective in a ne

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Ask Skift: Are Big Cities Becoming More Expensive to Visit?

Skift Blog

Skift Take: Major cities have gotten more expensive to visit in recent years, and here's a look at some of the factors that have contributed to them becoming pricier for travelers.

Travel 267
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How to keep even the most challenging customers happy

eHotelier

Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.

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CoStar: U.S. Hotel Industry Continues to Post Positive Year-Over-Year Comparisons

Lodging

WASHINGTON—The U.S. hotel industry reported positive year-over-year comparisons, according to CoStar’s latest data through Oct. 26, 2024. U.S. Hotel PerformanceOctober 20-26, 2024Percentage change from comparable week in 2023:Occupancy: 69.0 percent (up 4.5 percent)ADR: $168.69 (up 4.6 percent)RevPAR: $116.32 (up 9.3 percent) Among the Top 25 Markets, Tampa saw the largest occupancy lift (up 28.1 percent to 84.2 percent), due to continued displacement demand from Hurricane Milton.

Occupancy 147
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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h2c Unveils 2024 Global Hotel Direct Booking Acceleration Study

Hospitality Net

With direct bookings becoming a critical focus for hotel chains worldwide, h2c, a leading consultancy in the hospitality industry, has released its 2024 Global Hotel Direct Booking Acceleration Study. This in-depth research offers key insights into the technologies and strategies shaping the future of direct bookings, from AI-powered booking engines to the rise of mobile transactions.

Hotels 262
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Norwegian Cruise: Pricing And Bookings Are ‘Exceptionally Strong’

Skift Blog

Skift Take: Norwegian Cruise Line's story is essentially "everything is great and we're being careful to keep it that way for as long as possible.

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The FOMO effect: why your hotel can’t afford to ignore these booking trends

eHotelier

By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.

Hotels 122
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AHLA Announces Appointment of Rosanna Maietta as President and CEO

Lodging

WASHINGTON—The American Hotel & Lodging Association (AHLA) announced that Rosanna Maietta has been selected to serve as the association’s next president and CEO, effective Nov. 14, 2024. Maietta is an executive with a global career, working alongside boards and leading teams to high performance. Throughout her career, she has succeeded in public affairs, strategic planning, association management, team building, and leadership.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Going big and going far: Family travel trends for Thanksgiving and the holidays

Hospitality Net

Airbnb can give families more: more space, more value, and more quality time together. With Thanksgiving, one of the busiest family travel times of the year, just around the corner, Airbnb is revealing new data on the rise of family travel and where and how families are traveling this holiday season.

Travel 264
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A Ticket to Space Is Tourism’s Final Frontier

Skift Blog

Skift Take: Space tourism is no longer a fever dream of wonky scientists and starry-eyed visionaries. It’s real and it’s here, a fledgling economic powerhouse that’s still in its awkward adolescence – clumsy, unpredictable but filled with potential. — bt@skift.

Tourism 291
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Counting the cost of contactless

eHotelier

We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in contactless solutions.

Services 119
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Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era

Hotel Designs

Hotel Designs Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Each Ruby hotel has its own unique story and design – by repurposing this former cinema, Ruby Mimi adds another chapter to the story of sustainable development through community engagement, while preserving cultural heritage… Nestled in the heart of Zurich, where history whispers from every corner, stands the Ruby Mimi Hotel

Hotels 110
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!