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It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability. Keep reading to discover why customer retention is so crucial […] The post How to Combat Low Customer Retention in Hospitality appeared first on Are Morch, Digital Tran
Skift Take: Even Tripadvisor would agree that the sum of its parts is likely worth more the the whole. That's what a potential buyer is likely thinking.
What initially inspired you to get into the hospitality business? I was born with a love of travel and hotels, but it was really my grandmother who instilled in me a deep appreciation for beautiful and special places around the world. My father was also hugely influential in my interest in hotels as real estate and creative problem solving. Who were some of your mentors or role models, male or female, and what were their most […] The post Meeting With Success appeared first on LODGING Maga
Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, women in hotels, from a variety of cultural and career backgrounds, share their experiences of inclusion in the industry, and the ways in which they are committed to a more diverse future.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Take: Visa-free entry policies have long been recognized as potent tools for bolstering tourism numbers. China not only acknowledges the potential of this strategy, but is also keen to translate this into tangible results.
Skift Take: TikTok has become an influential force in travel discovery. Selling travel more directly would make it formidable. In the meantime, experiments with horizontal-format video and its new protections for children are intriguing.
Skift Take: TikTok has become an influential force in travel discovery. Selling travel more directly would make it formidable. In the meantime, experiments with horizontal-format video and its new protections for children are intriguing.
Skift Take: Solo travel has grown enormously in popularity in recent years, so here's a look at the factors driving its boom as well as what solo travelers are interested in.
Skift Take: To verify 7.7 million listings, as untold numbers are constantly dropping off and new ones are added in more than 220 countries, is a daunting task. By its nature, this will be an imperfect process.
Skift Take: As with privacy concerns, the European Union is ahead of the U.S. when it comes to regulating digital platforms such as Google. European online travel companies aren't satisfied with Google's changes — but hotels think they go too far.
Skift Take: United is continuing to deepen its presence in markets overlooked by most other U.S. carriers. It’s a strategy that appears to be working well.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: Rising competition in the hotel bookings landscape is pushing the industry towards the smarter use of technology. Hotels that leverage first-party data to drive AI strategies can win the race against OTAs for guest attention and loyalty.
Skift Take: Subscriptions were supposed to be the next big thing in travel. It hasn't worked out that way. eDreams Odigeo's program seems to be doing well, but most of the others are struggling.
Skift Take: Reports suggest that Life House, the startup that Rami Zeidan founded in 2017, is facing a wave of complaints from the hotel owners who use its software and services. A new CEO could give the company a fresh start.
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Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
CHICAGO—Hyatt Hotels Corporation announced a collaboration between the Hyatt Regency brand and Future, a personal training platform that connects users with a fitness coach to create customized virtual workouts. Launching at 26 Hyatt Regency hotels and resorts in the United States, the collaboration includes workouts developed by Future trainers that are customized for each hotel and resort’s fitness center and equipment.
What initially inspired you to get into the hospitality business? Hilton is an iconic brand and the vitality, complexity, and community surrounding hospitality are unique to this industry and continue to inspire me. Now that I am in hospitality, the team members, owners, and suppliers—the community I have the pleasure of working with—are why I will probably never leave this business!
Skift Take: What is Accor's hotel group strategy as of February 2024? An interview with Jean-Jacques Morin, Group Deputy CEO, and Martine Gerow, Group CFO.
What initially inspired you to get into the hospitality business? My mother, Janine Goodin, was a catering manager for a full-service hotel. I was fortunate to be able to join my mother and her team on sales calls and MOD (manager on duty) shifts as a teenager. My experiences during those moments allowed me to see a future in the industry. Who were some of your mentors or role models, male or female, and what […] The post Pushing Through Boundaries appeared first on LODGING Magazine.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
What initially inspired you to get into the hospitality business? I worked my way through college and early in my career to supplement income within the restaurant industry. A few years post college, I landed an entry-level development role with a major brand company and have been in that space ever since. In my foundational roles within hotel development, I gained first-hand exposure to hotel owners’ entrepreneurial mindsets.
SAN FRANCISCO—eTip has been named an approved digital tipping provider of IHG Hotels & Resorts. This partnership enables associates across IHG’s network of more than 6,000 franchises, managed properties, restaurants, and bars to access eTip’s contactless tipping technology. By using the eTip platform, hotel colleagues have the potential to increase their tipped wages while guests can access cashless tipping. eTip’s payment and banking system, designed as an end-to-end digit
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Skift Take: The sudden departure was a surprise. But Rogers has reason to be proud for how many initiatives the AH&LA effectively pursued under his watch.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Skift Take: As the world comes together to celebrate International Women's Day this week, news coming in from India highlights the country's struggle to provide a safe space for women.
Skift Take: India is taking steps to make its tourist and pilgrimage destinations more convenient for visitors. These projects are being developed at a rapid pace to boost the country's tourism potential.
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