Sat.Nov 02, 2024 - Fri.Nov 08, 2024

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Crossing the Luxury/Digital Divide in Hospitality

Hospitality Net

It’s a question often posed on general session conference stages or in media interviews with hoteliers; designed to give insight into how those operating at the highest levels of the industry are using personalized experiences to increase revenue.

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China Waives Visa Rule for 7 More Countries — A ‘Surprise’ Entrant Joins the List

Skift Blog

Skift Take: China’s visa-waiver list has a clear message: it’s rolling out the welcome mat for high-spending, long-staying European travelers. It's a smart move to capture more of Europe’s thriving outbound tourism market to give China’s tourism sector a fresh boost.

Tourism 316
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Griffin Hotel Management Merges Into Meyer Jabara Hotels

Lodging

DANBURY, Connecticut—Griffin Hotel Management LLC has merged into Meyer Jabara Hotels (MJH). Effective immediately, Griffin will transition 14 assets to the MJH umbrella, and when combined with other deals currently in the 2024 pipeline, the hotel ownership and management company will reach 50 hotels by Q1 2025. Griffin executives James Kirkland and Jay Fishman are taking on new roles at Meyer Jabara Hotels.

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Construction underway on 97-key Nu By Yoo hotel in Melbourne

Hotel Management

Construction is underway on DCF Property Group’s $180 million First Light development in Melbourne’s Domain Precinct, which will be home to branded residences and the first Nu By Yoo hotel in Australia. Managed by La Vie Hotels and Resorts, the 97-key hotel will feature luxury accommodation and a signature food and beverage partner. “At La Vie Hotels and Resorts we are delighted to see the next phase of our collaboration with DCF and Yoo Studio,” said La Vie Hotels and Resorts CEO, Jerry Xu.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Responsible AI in Hospitality: Priorities for Hotels Adopting Generative AI

Hospitality Net

In the evolving hospitality industry, generative AI has the potential to transform guest experiences, streamline operations, and personalize interactions like never before. However, deploying such transformative technology requires careful planning and responsibility.

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Booking Holdings to Lay Off Employees, Shift Spending Priorities

Skift Blog

Skift Take: Was Booking Holdings getting too fat? With operating costs outpacing revenue growth, something had to give. We might not know the exact chess moves for awhile.

Revenue 306

More Trending

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Leading a Sales Team: 10 Keys to Success (Part 2)

Anthony Cole Training

Sales leaders must be both effective managers and great coaches by arming their salespeople with the skills to be successful and managing their strengths. This week, we identify the final 5 keys to success in leading a sales team.

Sales 228
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Loyalty Program Membership, Contribution, Liability, and Costs Continue to Grow

Hospitality Net

Strong loyalty programs help hotel brands lower customer acquisition costs, increase direct-to-consumer access, and offset occupancy shortfalls during shoulder periods and weaker economic conditions. After analyzing publicly available data from five large hotel companies, we found that while growth in several key metrics slowed in 2023, loyalty members’ overall contribution to occupancy increased, though marginal contribution per member contracted.

Occupancy 278
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The Peninsula Hotels’ New Brand Campaign: Focus on Staff Stories, Not Luxury Cliches

Skift Blog

Skift Take: As The Peninsula's director of marketing puts it, "Travel is an incredible thing to do and to experience, and who better to tell that story than the people who make it possible?

Branding 299
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Motel 6: Travelers Are More Likely to Drive Rather Than Fly for the Holidays

Lodging

DALLAS, Texas—U.S. travelers would rather drive than fly this holiday season as they seek familiar, flexible, and budget-friendly travel options. New data from Motel 6 and Studio 6 reveals that over half of those traveling to celebrate winter holidays this year will hit the road to their destination (51 percent) rather than take to the sky (13 percent).

Motels 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Key appointments: TFE Hotels, Mandarin Oriental, Gurner Wellness

Hotel Management

Mandarin Oriental names new COO Mandarin Oriental has appointed Amanda Hyndman to the position of Chief Operating Officer following the retirement of Christoph Mares. Hyndman, who commenced the role on November 1, will also continue in her current role as Chief People & Culture Officer. In a career spanning over 30 years in the luxury hotel industry, Hyndman has spent 18 years with Mandarin Oriental.

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2024 SiteMinder Partner Awards Spotlight Hotels’ Growing Need for Simplification at WTM London

Hospitality Net

SiteMinder, the world’s leading hotel distribution and revenue platform, unveiled the winners of the 2024 SiteMinder Partner Awards during a ceremony at WTM London, recognising businesses across five continents that have successfully simplified an increasingly-complex landscape for hoteliers. From the simplification of revenue management to payments, digital marketing, direct bookings, and upselling, the winners highlighted the need for hoteliers to lean on technology and consultants to navigate

Upsell 261
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Why Travel Planning With Friends and Family Starts With Snapchat

Skift Blog

Skift Take: As Gen Z and millennial travelers increase their travel spending, they’re turning to social media to discover, plan, and share life-changing travel. Snap’s native features and core principles support travelers across the trip life cycle while helping brands attract and convert these high-value consumers.

Travel 298
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Ask Anthony: Getting System Upgrades Approved on a Tight Budget

Lodging

My hotel is currently operating on a very tight budget, and I am struggling to get necessary system upgrades approved to ensure proper security measures are being met. Do you have any advice? Data protection is not just a technical issue—it’s a business imperative. If you’re not taking data protection seriously, you’re putting your entire operation at risk.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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ALL pop-ups prompt travellers to donate unused currency to good cause

Hotel Management

Accor’s loyalty offering ALL is this month opening pop-up currency exchange booths across three key cities to enable travellers to donate unused foreign currency to support people impacted by domestic violence. The move follows a national study commissioned by ALL last month that found 1-in-7 (14%) of Australians (1001 surveyed) who have travelled overseas, are holding onto at least AU$300 AUD in foreign currency since returning from abroad, while a third (34%) have the equivalent of AU$49 post

Travel 147
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Oberoi Hotels & Resorts to debut in London’s iconic Mayfair in 2027

Hospitality Net

Grosvenor and EIH London Investments Ltd have today announced that South Molton, in London’s prestigious Mayfair, will be home to the Indian luxury hospitality group’s first Oberoi Hotel in the UK.

Resorts 246
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Ben Baldanza, the Transformative Former CEO of Spirit Airlines, Dies at 62

Skift Blog

Skift Take: Ben Baldanza, who pioneered the modern ultra-low-cost business model in the U.S. and turned Spirit into one of the most profitable airlines, has died following a battle with ALS.

Business 299
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The Hospitality Show Experiences Year-Over-Year Growth

Lodging

SAN ANTONIO, Texas—The Hospitality Show wrapped up its second annual event at The Henry B. González Convention Center with three days of insights, networking opportunities, and solutions designed to elevate the hospitality industry. The Hospitality Show witnessed a year-over-year growth attracting 4,800 attendees and 460 vendors, marking a 26 percent increase in attendance and a 43 percent growth in vendors.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Club Wyndham acquires 32-room resort in Asia’s largest ski field

Hotel Management

Club Wyndham, part of global vacation ownership business Travel and Leisure Co., has acquired its second property in Japan – a 32-room ski resort in Shiga Kogen, home of the 1998 Nagano Winter Olympics. Shirakabaso Resort will be rebranded to Club Wyndham Shirakabaso Shiga Kogen and become the first international resort located within the Joshin‘etsu Kogen National Park.

Resorts 147
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Hotel Performance Insights: Benchmarking and Trends from the Mews Data Snap 2024

Hospitality Net

Data isn’t meaningful unless you do something with it. Let’s say your average RevPAR for June is $150. Alone, that doesn’t mean very much. But what if you compare that number to the average RevPAR, globally and within your region? If you measure whether you’re improving year-on-year, month-on-month? If you look beyond RevPAR to accompanying key metrics?

Hotels 246
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Airbnb CEO: Co-Host Initiative Is an ‘Alternative’ to Property Management Companies

Skift Blog

Skift Take: Turf wars between individual and professional hosts on Airbnb have been long-standing. Chesky isn't making friends with professional hosts when touting Airbnb's co-hosting network as a way to replace them.

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Drury Plaza Hotel Chattanooga Hamilton Place Opens

Lodging

ST. LOUIS—Drury Hotels Company, LLC, opened its newest hotel in Chattanooga, Tennessee. The Drury Plaza Hotel Chattanooga Hamilton Place—the first Drury Hotel in Chattanooga and the fifth Drury Hotel in Tennessee—has 210 guestrooms and suites and over 2,500 square feet of meeting space. This is the third hotel opened by the company in 2024, with four additional openings slated before the end of 2025.

Hotels 162
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Rydges Port Macquarie unveils new-look rooms and lobby

Hotel Management

EVT Hotels and Resorts has revealed the latest Rydges hotel transformation following an extensive refurbishment of a Port Macquarie property. Rydges Port Macquarie, positioned on the waterfront of Hastings River, features nine transformed room types – including King and Twin, Superior and Deluxe King and Twin, Accessible King Rooms, and Family and Deluxe Family Interconnecting Rooms – and a fresh lobby space.

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The Tipping Point of 2024: Data Takes Center Stage As the New Currency for Hospitality

Hospitality Net

2024 marks a tipping point for the hospitality industry - it’s the year in which we witnessed a pivotal transformation where data has all but surpassed even dollars as the primary currency. It empowers informed decision-making, elevates operational efficiency, and guides budget plans. Without reliable data, hotel executives risk navigating blindly through an increasingly intricate and competitive landscape—a scenario that’s not only irksome but downright dangerous and commercially reckless.

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Boeing Delivery Delays are ‘Pain in the Backside’ Says Ryanair CEO

Skift Blog

Skift Take: The colossal Ryanair machine relies on hyper-efficiency and a ruthless scrutiny of costs. By its own admission, Ryanair was 'over-scheduled, over-crewed, and over-costed' this summer. It won't let this happen again.

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Lodging Econometrics: Dallas Continues to Lead the U.S. Construction Pipeline

Lodging

According to the Q3 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the close of the quarter, the five markets with the largest hotel construction pipelines were led by Dallas with a record-high of 194 projects and 22,803 rooms, followed by Atlanta with a record-high 166 projects accounting for 19,174 rooms, Nashville with a record-high 130 projects and 16,966 rooms, Phoenix with 123 projects/15,999 rooms, and Austin with a record-high 119 […] The post

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Sydney Marathon’s world series status to add $73 million in visitor spending over three years

Hotel Management

Hotels and hospitality businesses in New South Wales are set to benefit from the elevated status of the Sydney Marathon, which was this week added to the elite Abbott World Marathon Majors series. Sydney is the seventh city in the world, and the first in the southern hemisphere, to qualify for the series which includes marathons in Boston, Tokyo, Berlin, Chicago, London and New York City.

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Cvent Honours Excellence Award Winners at Annual Cvent CONNECT Europe Conference

Hospitality Net

Cvent, an industry-leading meetings, events, and hospitality technology provider, celebrated the finalists and winners of the 2024 Cvent Excellence Awards at the company’s annual customer and industry conference, Cvent CONNECT Europe. The annual awards programme highlights event, hospitality and marketing leaders using Cvent technology to improve efficiency, increase event value, enhance MICE sales and marketing strategies, and deliver greater results for their hotels and organisations.

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Boeing Strike Ends as Union Members Accept 38% Pay Rise

Skift Blog

Skift Take: Agreement after a 53-day strike is good news for Boeing and its airline customers, but don't expect the planemaker's problems to disappear overnight. This will be a long-haul recovery.

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Marriott International Reports Q3 2024 Results

Lodging

Marriott International, Inc. reported third-quarter 2024 results. Highlights include: Anthony Capuano, president and CEO, said, “Marriott had another solid quarter, highlighted by strong net rooms and fee growth, robust development activity, and a 3 percent increase in global RevPAR. Third-quarter international RevPAR rose 5.4 percent, led by meaningful gains in APEC and EMEA with resilient domestic and cross-border demand, as well as solid ADR growth.

Hotels 147
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.