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Hotels across Melbourne and Sydney are feeling the star power of global music icon Taylor Swift as fans flock from all over to attend the sold-out Eras Tour concerts, taking place over the next two weekends. Accor Pacific Chief Operating Officer PME, Adrian Williams, told HM there has been an unprecedented level of interest in Accor hotels and its loyalty programme ALL – Accor Live Limitless since the concerts were first announced – and not just in these two cities.
Skift Take: Google is a key pillar in destination marketing. So it's interesting that Ireland tapped one of the tech giant's execs to be the new leader of its tourism strategy.
In 2023, rising international travel and nationwide workforce restoration resulted in a boost for the hospitality industry. Despite these positive strides, the landscape is not without challenges, as inflation and various economic hurdles have prompted travelers to curtail their discretionary spending. In response to these evolving dynamics, hotels are poised to continue their adoption of cloud technology and AI innovations that aim to enhance the guest experience throughout the rest of 2024.
Skift Take: Destinations worldwide are increasingly introducing tourist taxes to generate revenue, and we explain why those fees are becoming more common.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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Skift Take: This new event will bring together visionaries, CTOs, CIOs, and leaders driving change within travel to discuss how AI will unlock new value for consumers in travel and to showcase the work leaders are doing to create that future.
Skift Take: No, Brian Chesky isn't necessarily talking about launching flights on Airbnb when he refers to becoming a "cross-vertical company." Google Flights, relax.
Skift Take: In May 2022, Marriott said it would let non-hotel marketers place ads on its site, lobby TVs, and guest-room Wi-Fi portals. But it's been largely quiet since then. Here's an update.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: A potential buyer could decide to break up Tripadvisor's parts, including Viator, TheFork, and metasearch, under the theory that the parts are worth more than the whole.
Skift Take: Alaska’s flight attendants were the latest to vote in favor of authorizing a strike to vote, a sign that tensions between flight attendants and airline management continue to rise.
Skift Take: A dozen things jumped out at Skift when looking at Marriott and Hilton's annual financial filings. Points range from the performance of their loyalty programs to how they're taking market share.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Skift Take: Multiple travel startups raised nearly half of a billion dollars a couple of weeks ago. It's a bigger group again this week, but they're all smaller numbers this time.
Skift Take: Hyatt didn't provide a full report on its 2023 performance, but it did release some key numbers for the full year that suggested strong momentum.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Skift Take: The volatility of the day-to-day horse race can obscure the bigger picture: Marriott's management delivered stellar results in 2024, with an effective 48% profit margin.
Even for properties that are not “convention hotels” per say, group business can be a key part of their clientele. Executive retreats, board meetings, training sessions, incentive programs, and a variety of other corporate and association gatherings can find a home in hotels of all sizes, bringing revenue from room nights, F&B, meeting venue rental, and more.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
You can’t succeed and thrive for 35 years and multiple generations without learning to pivot and adapt to change, and Raines has certainly done that. But for the longtime hospitality company, there has been one constant, and that is putting people first. It’s that philosophy that has been a core tenet of the integrated Florence, South Carolina-based development, management, and investment company and has helped it steadily expand its portfolio of Southeastern properties.
As a college student, Expotel Hospitality President and Chief Development Officer Michael Nixon was considering different careers—medicine, law, and especially, espionage—while working summers at a hotel. Describing his journey from his college days, he told LODGING, “I had majored in the Russian language and minored in international affairs, with thoughts of joining the CIA or the NSA, that is, until I factored in the starting salary.
Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]
Skift Take: If you work for an online travel agency and suggested it open brick-and-mortar stores to bring customers online, you would get very quizzical looks, at the least. Let's see if it works in Argentina and Brazil for Despegar/Decolar.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Skift Take: Expedia Group's equity stake in American Express Global Business Travel has taken a shellacking to date, but other aspects of the deal have long-term benefits.
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
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