Sat.May 18, 2024 - Fri.May 24, 2024

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Marriott vs. Hilton: A Fee Fight for Hotel Dominance

Skift Blog

Skift Take: While analysts fixate on room count and loyalty program growth, the real battle between hotel giants Marriott and Hilton is over the fees they charge owners and credit-card issuers.

Hotels 336
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IHG’s Caribbean presence expands into Turks & Caicos with three distinct luxury and lifestyle retreats

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced three signings across its fast-growing global luxury and lifestyle portfolio in Turks & Caicos for InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants and Hotel Indigo. Developed in partnership with owner Molo Hotel Group and UK-based management group Lighthouse Hotel Management, both Slominski family owned companies, the resorts will mark IHG’s debut on the celebrated Caribbean island and are all

Resorts 299
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‘No tiers, no points, no unreachable goals’: TFE simplifies member program in global rollout

Hotel Management

TFE Hotels has overhauled its member offering and taken it global with the launch of a multilingual personalised rewards program. The new eClub Member Program, which was 12 months in the making, replaces the group’s previous subscription-based model with a more user-friendly experience, offering login functionality, multi-level user access in every time zone, and instant benefits.

Consumer 289
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AHLA: 61 Percent of U.S. Travelers Are Planning Trips for This Summer

Lodging

WASHINGTON—Sixty-one percent of U.S. travelers are planning overnight for leisure in the next four months and 34 percent expect to increase their overnight leisure travel this summer compared to last year, according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult. The poll found that 31 percent of U.S. travelers said they plan to increase their number of hotel stays this summer compared to last summer. […] The post AHLA:

Travel 277
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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When an Airbnb Moves In Next Door, It’s Neighbor vs. Neighbor

Skift Blog

Skift Take: According to Airbnb lore, the short-term rental was born in 2007 when, “two hosts welcomed three guests to their San Francisco home.” Fast forward 17 years and Airbnb now has over 5 million hosts … and most all of them have neighbors. That’s led to some epic feuds.

Tourism 351
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Pullman to Open First Hotel In East Africa Nairobi Upper Hill in Kenya Launches in June

Hospitality Net

The first-ever Pullman in East Africa is set to revolutionise the premium hospitality sector in Kenya with contemporary design and transformative spaces.

More Trending

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Motel 6: Most U.S. Travelers Enjoy Driving to Summer Destinations

Lodging

DALLAS, Texas—New data from Motel 6 and Studio 6 reveals that nearly eight in 10 U.S. travelers who will drive to their summer travel destination said that driving makes the experience more enjoyable (77 percent). The study, which surveyed 2,000 U.S. travelers with summer leisure plans, also found that travelers agree there is a distinction between a “trip” and a “vacation” (80 percent).

Motels 264
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Singapore Airlines Delivers a Masterclass in Crisis Communications — But it Wasn’t Always This Way

Skift Blog

Skift Take: Singapore Airlines' last fatal incident was marred by confusion and misinformation. This time it's very different.

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Radisson Hotel Group welcomes the Radisson brand to Oman with the opening of Radisson Hotel Muscat Panorama

Hospitality Net

Radisson Hotel Group is thrilled to announce the opening of Radisson Hotel Muscat Panorama, a stunning new addition in the vibrant heart of Muscat. This inaugural Radisson-branded hotel in Oman features 165 elegantly appointed rooms and suites, offering an elevated experience for business and leisure travelers.

Branding 278
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EVT takes QT to South East Asia in transformation of Singapore’s Hotel Telegraph

Hotel Management

EVT-operated Hotel Telegraph in Singapore is preparing to relaunch as a QT Hotels and Resorts property this September, marking the brand’s first location outside Australia and New Zealand. Since securing the management contract in December 2023, EVT has been operating the hotel at full capacity. On April 1, the Sunray Singapore-owned hotel closed its doors to commence an full-scale refurbishment project, after which it will reopen as QT Singapore.

Hotels 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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AAA: 43.8 Million Travelers Expected to Go 50 Miles or More for Memorial Day Weekend

Lodging

WASHINGTON, D.C.—AAA projects 43.8 million travelers will head 50 miles or more from home over the Memorial Day holiday travel period. This year’s total number of travelers is a 4 percent increase over last year and comes close to matching 2005’s record of 44 million Memorial Day travelers. “We haven’t seen Memorial Day weekend travel numbers like these in almost 20 years,” said Paula Twidale, senior vice president of AAA Travel.

Travel 264
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Paris Tourism Chief: Olympics Is About Marketing, Not Visitor Numbers

Skift Blog

Skift Take: Corinne Menegaux says the 2024 Paris Olympics will be a global tourism advertisement for the City of Light, rather than driving massive tourism during the event itself.

Tourism 341
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InnSpire Integration with Optii Leverages AI to Optimize Hotel Operational Efficiency, Guest Service and Satisfaction

Hospitality Net

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform. Optii leverages machine-learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management.

Services 278
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Qualia team to introduce $30m family-friendly hotel on Hamilton Island

Hotel Management

Queensland’s Hamilton Island is set to welcome a AU$30 million boutique hotel by Hamilton Island Enterprises – the team behind luxury resort Qualia – in autumn 2025. Located in the heart of the Great Barrier Reef, The Sundays is a family-friendly property positioned at the northern end of palm-fringed Catseye Beach. The 59-room hotel aims to reflect its tropical surroundings and blue water views with a serene colour scheme in guest rooms and a choice of either a balcony or terrace, overlooking t

Dining 264
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Stonebridge Companies Acquires Real Hospitality Group

Lodging

DENVER, Colorado—Stonebridge Companies, LLC announced it acquired Real Hospitality Group, LLC. Real Hospitality Group Founder and CEO Ben Seidel will join the Stonebridge team as principal and a member of the firm’s Board of Directors. He will contribute his experience to help grow and scale the combined company’s presence nationwide. “From the day Real Hospitality Group was born 13 years ago, the growth of the company has primarily been the result of the support and […] The post Stonebrid

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Are Airbnbs Cheaper Than Hotels? What the Numbers Show

Skift Blog

Skift Take: Staying at Airbnbs can certainly be a deal for the millions of travelers who are focused on price. But it also depends on what a guest is looking for, where and when?

Travel 340
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Lodging Interactive Launches Next-Level Social Media Service To Drive Hotel Revenue

Hospitality Net

Lodging Interactive, an award-winning digital marketing, social media, and guest review engagement agency exclusively serving the hospitality industry, today announced the rollout of Commingle Social Media Amplified, its next-level hotel social media marketing service. The service combines the agency’s proven social media marketing expertise with its innovative Commingle360 landing page service to create a comprehensive solution that drives direct bookings and ROI tracking for hotels.

Services 279
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Shantha de Silva establishes hospitality consulting firm, SDS

Hotel Management

Hotel industry leader Shantha de Silva is embarking on a new venture with the launch of hospitality consulting firm, SDS Hospitality Solutions. De Silva, who most recently served as Pro-invest Group Chief Operating Officer – Hotels, will bring decades of hospitality industry experience, specialising in hotel development, operations management, and asset management, to clients across the South East Asia, South West Asia and Australasia markets.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Coastal Maine Resort Leverages Visa Programs to Gear Up for Busy Season

Lodging

With summer fast approaching, many traditional hotels have started gearing up for an expected increase in both occupancy and activities at their properties. But for seasonal resorts like The Inn at Diamond Cove, such efforts have been in place for months and are essential to ensure a successful summer. The hotel—which is located off the coast of Maine on Great Diamond Island in Casco Bay and can only be reached by ferry or boat from […] The post Coastal Maine Resort Leverages Visa Programs

Resorts 263
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ChatGPT, Google, and Meta Want to Own Your Next Trip

Skift Blog

Skift Take: OpenAI, Google, and Meta all envision their chatbots as being digital assistants for travel and more. They're not perfect yet, but they're getting closer.

Travel 336
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Hyatt Centric to Debut In Puerto Rico with Hyatt Centric San Juan Isla Verde

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) in collaboration with Interlink and Vivo Beach Club today announced plans for the first Hyatt Centric branded hotel in Puerto Rico. Hyatt Centric San Juan Isla Verde will be located in the buzzy Isla Verde neighborhood, one block away from Isla Verde Beach and walking distance to restaurants, shopping, historical landmarks and nightlife.

Shopping 278
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The Firm: a family affair at Swiss-Belhotel International

Hotel Management

When Gavin Faull purchased Swiss-Belhotel International in 1999 with his Hong Kong business partner, the group had just three hotels. But from humble beginnings, he turned his vision of a branded hotel company into reality. Today Swiss-Belhotel International has close to 135 hotels and operations across 20 countries and over 12,000 staff. Over the course of those years, the Swiss-Belhotel International Chairman and President has been joined by his three sons – Matthew, Oliver and Edward – as exe

Business 264
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Sonesta Executes 15 Franchise Agreements During Q1 2024

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the execution of 15 franchise agreements during the first quarter of 2024 spanning several of the company’s brands. “The 15 signed franchise agreements during the first quarter underscore Sonesta’s momentum as we welcome new owners into our growing portfolio and expand our market presence,” said Keith Pierce, Sonesta’s EVP and the president of franchise and development.

Branding 260
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Is Google Killing Online Travel?

Skift Blog

Skift Take: "The relationship between Google and the OTAs — it’s a symbiotic one. It’s a complex one. You could even say it’s a little bit abusive.

OTA 331
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Spark by Hilton Set to Make European Debut in the UK

Hospitality Net

Spark by Hilton London Romford set to open in the coming weeks.

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Accor partners with Woolworths Group on Everyday Rewards benefits

Hotel Management

Accor has teamed up with Woolworths Group on a partnership that marks the first one-way points transfer into the Everyday Rewards program. Through the partnership, members of the ALL – Accor Live Limitless program will be able to transfer their points to Everyday Rewards points, with 2000 ALL Reward points converting to 4000 Everyday Rewards points.

Retail 264
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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First Hospitality Grows Management Portfolio With Three Hotels and Seven Restaurants

Lodging

CHICAGO—First Hospitality assumed management and operations of Hotel Ardent, Dayton, Ohio; Lively Hotel, Oklahoma City, Oklahoma; and opened Tempo by Hilton Louisville Downtown NuLu, bringing the number of lifestyle properties to 25+ in its overall portfolio of 70 hotels. First Hospitality is set to open and has assumed management of seven new restaurants, bringing the total number to 30+ restaurants in the portfolio, including its first international property, Carnivale Bahamas located on Parad

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Southwest Fares Are Appearing on Google Flights

Skift Blog

Skift Take: Southwest has been long known for not listing its fares on Google Flights or with online travel agencies.

Travel 331
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Drive More Bookings: Innovative Strategies for Hotel Landing Pages

Hospitality Net

For the past 25 years, it has become evident that most hotels fail to adequately capitalize on opportunities presented by seasonal holidays and event business drivers. The lack of optimization of these revenue opportunities is due in part to two factors: (1) the DOSM simply doesn’t have enough time and resources to organize marketing materials, and (2) the hotel’s website lacks the ability to create marketing landing pages ‘on the fly,’ which rings especially true for branded properties.

Events 277
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‘Hair service!’: Ovolo delivers on-demand haircare with Tresemmé

Hotel Management

Ovolo Hotels has launched professional haircare delivery at its hotels throughout Australia under a new partnership with Tresemmé. The complimentary Hair Service Menu, which is reported to be a world first, is accessible via a QR code in guest rooms at the group’s hotels in Sydney, Melbourne, Canberra and Brisbane. Guests can order products as part of a multi-step regime, tailored for their hair type, for delivery to their room as soon as possible.

Services 245
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!