Sat.May 13, 2023 - Fri.May 19, 2023

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The Artificial Intelligence Driving Travel Innovations

Skift Blog

Skift Take: AI news drove headlines this week, from Expedia, to Google, and even to Skift. Click through for a summary of the top stories.

Travel 332
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Adnan Malik Promoted to Chief Revenue Officer of Magnuson Hotels

Hospitality Net

Magnuson Hotels is pleased to announce the promotion of Adnan Malik to the position of Chief Revenue Officer (CRO). In his new role, Malik will oversee the company’s revenue management strategy and drive initiatives to enhance revenue growth across the organization.

Revenue 290
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IHG Announces Jolyon Bulley as Americas CEO Successor

Lodging

InterContinental Hotels Group (IHG) announced that Jolyon Bulley will succeed Elie Maalouf as Americas CEO. Bulley is currently IHG’s CEO for the Greater China region, and also the group’s transformation lead for Luxury & Lifestyle. The appointment follows the announcement on May 5 that Maalouf will become IHG’s group CEO on July 1 following Keith Barr’s decision to step down to return with his family to the United States.

Hotels 277
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Meet the Sommelier: Camilla Luzzi, The Ritz-Carlton, Perth

Hotel Management

With curated wine experiences in high demand, HM spoke to hotel sommeliers to get an insight into key trends in the world of wine. Here, The Ritz-Carlton, Perth Sommelier, Camilla Luzzi, shares an insight into her role and discusses the wine experience at the hotel’s new Club Lounge. The Ritz Carlton Perth Club Lounge Bar How did you get into this area?

Tourism 264
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Tourism Boards Expect New Marketing Insights From Google Analytics Update

Skift Blog

Skift Take: Tourism boards are always trying to keep up with how visitors are finding and interacting their content. The Google Analytics update should make this easier. Hopefully, they can actually capitalize on the new information.

Tourism 325
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Hyatt Announces the Opening of Four New Bulgarian Resorts

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) today announced the openings of Secrets Sunny Beach Resort & Spa, Dreams Sunny Beach Resort & Spa, AluaSun Helios Beach, and Alua Helios Bay, representing the entry of the Inclusive Collection, part of World of Hyatt, into a third European country, complimenting the existing presence of Hyatt’s all-inclusive resort brands in Spain and Greece.

Resorts 264

More Trending

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Accor to open 132-room Novotel in ‘Melbourne’s second city’

Hotel Management

Accor has signed a deal with asset management company APH Holding to introduce a new-build Novotel in the Melbourne suburb of Box Hill. The 132-room Novotel Melbourne Box Hill, which is set to open in January 2025, will feature conference and events facilities including a 200-capacity ballroom, as well as an all-day dining restaurant, lobby bar/café and rooftop bar.

Retail 264
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Why Every Hotel Company Wants an Extended Stay Brand Now

Skift Blog

Skift Take: Forget spas and cocktail bars. Indoor kitchens are the must-have perk at U.S. hotels now. Marriott, Hilton, Hyatt, and Wyndham are smart to bet that the long-stay trend will be here for the long term.

Branding 306
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UNWTO Hosts Executive Training on Tourism for Rural Development in Middle East Middle East

Hospitality Net

Under the theme ’Tourism for Rural Development: A Practical Approach to Strategy and Product Development’, the three-day session was held at the UNWTO Regional Office for the Middle East in Riyadh to address the underlying needs for continuous skills development for ensuring up to date learning, adaptation, and innovation.

Tourism 264
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Fighting Frivolous Lawsuits: Supreme Court to Hear Landmark Hotel Case

Lodging

Picture this: A person browsing a hotel’s website studies the property online. You might think they’re carefully planning a visit, but that’s not the case. In fact, they don’t intend to show up at the establishment at all. Instead, they’re preparing to sue the hotel—and hundreds of others—in an effort to win fees just for filing the lawsuit. Situations like this are known as “tester” lawsuits, and hotels are among the thousands of businesses hurt […] The post Fighting Frivolous Lawsuits: S

Hotels 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Salter Brothers acquires five luxury boutique hotels in NSW

Hotel Management

Australian-owned global fund manager Salter Brothers is growing its luxury hotel portfolio with the acquisition of Escarpment Group’s five boutique properties in NSW. The portfolio, totalling 237 rooms, includes hotels and estates located across tourism hotspots the Blue Mountains and Hunter Valley regions. Parklands Country Gardens and Lodges, Blackheath Lilianfels Resort and Spa (89 rooms), The Hydro Majestic Hotel (84 rooms), Echoes Boutique Hotel (14 rooms), Parklands Country Gardens and Lod

Tourism 264
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Small Meetings and Blended Trips Propel Business Travel Comeback

Skift Blog

Skift Take: While it’s still too early to say when business travel could make a full recovery, smaller businesses drove some important trends in the first quarter.

Business 318
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IDS Next Enter Collaboration with Wyndham Hotels & Resorts

Hospitality Net

IDS Next, a leading hotel software providing smart solutions to hospitality businesses in Southeast Asia, has entered a collaboration with Wyndham Hotels & Resorts to provide a new loyalty enrolment interface to its branded hotels in the Europe, Middle East, Eurasia and Africa & South East Asia and Pacific regions. Powered by IDS Next’s certified cloud solutions, the new technology will help hotels to improve the enrolment of new members into its loyalty programme Wyndham Rewards, either post-re

Resorts 246
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Shaner Hotels Announces Acquisition of Hampton Inn & Suites by Hilton Hershey

Lodging

HERSHEY, Pennsylvania—Shaner Hotels announced the acquisition of the 86-room Hampton Inn & Suites by Hilton Hershey in Pennsylvania. Shaner also will operate the property and plans to implement $1.2 million in renovations to completely remodel guestrooms. Additionally, the company announced that it will break ground on another hotel—a TownePlace Suites—in the coming months.

Hotels 259
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Key appointments: Ascott, EVT, Fender Katsalidis

Hotel Management

Rydges Wellington appoints new GM EVT has announced the appointment of Shannon Craig to the general manager position at Rydges Wellington. Craig, who returns to New Zealand after two decades living and working in Australia and the UK, will also take on the role of Area General Manager for Rydges Rotorua and Arawa Park Hotel Rotorua. “We are delighted to have lured Shannon back to Wellington as she is a highly regarded and extremely accomplished addition to our New Zealand operations,” said EVT H

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Hawaiian Airlines Unveils 787 Dreamliner Design Details

Skift Blog

Skift Take: The 787-9 Dreamliner, the new flagship aircraft for Hawaiian Airlines, offers a multitude of intricately designed features to honor Hawaiian history.

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Springboard Hospitality Welcomes Hotel St. Michael Prescott to its Expanding Portfolio

Hospitality Net

Springboard Hospitality, an award-winning hospitality management company, today announced the addition of Hotel St. Michael in Prescott, Arizona to its portfolio of 47 independent and branded properties in 13 states across the U.S. Situated in the heart of historic downtown on the corner of Prescott’s famous Whiskey Row, just steps away from Fort Whipple Museum, charming boutique shops, and the iconic Courthouse Plaza, the 70-room Hotel St.

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6 Strategies to Leverage Paid Parking

Lodging

Hotels have always taken a strategic approach to selling rooms to drive demand and optimize room revenue. They should be taking that same approach to their parking asset. At Towne Park, we evaluate the impact of parking the same way hotels evaluate room revenue; we call it RevPAS or revenue per available space, which provides a metric for optimizing parking for the greatest return.

Revenue 258
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Langham appoints Bob van den Oord to CEO role as Brett Butcher steps down

Hotel Management

Langham Hospitality Group has announced Bob van den Oord as its next Chief Executive Officer, succeeding Brett Butcher, who is stepping down from the position. Butcher, an Australian national, took up the Chief Executive Officer in 2021 seven years after he departed the organisation from the same role. He will retain responsibilities within Great Eagle as well as CEO of Langham Hospitality Investment Ltd.

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Egypt Sees Potential in Highly Competitive Medical Tourism Industry

Skift Blog

Skift Take: Egypt believes it's well-positioned to take advantage of the surging interest in medical tourism, but it needs to make treatment more affordable in the face of increasing competition.

Tourism 293
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Global Hospitality industry backs bold five-year strategy

Hospitality Net

Leading hospitality brands have agreed on a shared vision for a prosperous and responsible sector that gives back to the destination more than it takes, signalling the dawn of a new era for the once-fragmented hospitality industry.

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JLL: Investors Notice Rise in Luxury Hotel Supply

Lodging

CHICAGO—The global luxury hospitality industry is undergoing a transformation as luxury hotels have risen in popularity in tandem with rising global wealth and consumers’ increased prioritization of experiences. The number of luxury hotel brands and supply has increased by more than one million rooms over the past 40 years. Investors have taken notice as luxury hotels have become an institutional investment and changing consumer preferences give rise to new investment opportunities.

Consumer 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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‘The right fit’: Flight Centre Group acquires Luxperience event

Hotel Management

Flight Centre Travel Group (FCTG) is bolstering its luxury leisure offering with the acquisition of travel event Luxperience from Diversified Communications Australia. FCTG Global CEO of Leisure, James Kavanagh, said Luxperience is ‘the right fit’ for the business. “Luxperience is very well-known in Australia and New Zealand, it has a strong reputation as a great quality annual hosted buyer event connecting high-end experiential travel advisors with elite suppliers,” he said.

Events 245
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How India’s Tree of Life Is Creating a Place for Itself in the Hospitality Sun

Skift Blog

Skift Take: From the unfulfilled potential of the Incredible India campaign to why all his hotels are pet-friendly, Himmat Anand, founder of the Indian boutique resort chain Tree of Life, spells out some hard truths.

Resorts 274
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42.3 Million Americans Expected to Travel for Memorial Day Weekend

Hospitality Net

AAA projects 42.3 million Americans will travel 50 miles or more from home this Memorial Day weekend*, a 7% increase over 2022. This year, 2.7 million more people will travel for the unofficial start of summer compared to last year, a sign of what’s to come in the months ahead.

Travel 246
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Commercial Real Estate Lending Continued Slowing in Q1 2023

Lodging

DALLAS—Stress in the banking system and financial market volatility continued to slow commercial real estate lending activity in the first quarter of 2023, according to the latest research from CBRE. The CBRE Lending Momentum Index, which tracks the pace of CBRE-originated commercial loan closings in the United States, declined by 33 percent from the fourth quarter of 2022 and 53.5 percent when compared with the strong loan volume of a year earlier.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Best Advice Sales Managers Can Give to Help Increase Sales

Anthony Cole Training

In this blog article, we discuss the best advice sales managers can give their salespeople, and that is to "keep moving." If you want to increase sales within your organization, you must keep moving throughout the ups and downs, the missed opportunities, the clients who "ghost" you, and more.

Sales 226
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Boutique Hotel Brand Faraway Tests Campus Concept

Skift Blog

Skift Take: Acquire a boutique hotel with charming buildings in a resort town's center, connect it with green space, and boom, you have Blue Flag Partners’ Faraway campus concept. Are immersive concepts like this a fad or a growth area?

Branding 273
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American Hotels Support Nearly One in 25 U.S. Jobs

Hospitality Net

American hotels support 8.3 million American jobs, which is equivalent to nearly one in 25 U.S. jobs, according to an economic analysis released today by the American Hotel & Lodging Association and Oxford Economics.

Hotels 275
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The Lending Landscape: Best Practices to Obtain Funding Amid a Hotel Financing Slowdown

Lodging

With interest rates not expected to decline until mid- to late 2024, hoteliers are still navigating market conditions that are characterized by a higher debt-cost reality, fewer active lenders, and struggling debt coverage ratios. Further exacerbated by the recent U.S. bank collapse, which has made financing even harder to secure, deals are becoming more difficult to execute from a traditional lending standpoint.

Market 230
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!