2024

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Takeaways From NYC’s Near-Ban on Airbnb

Skift Blog

Skift Take: Banning short-term rentals in New York City didn't instantly lead to a wave of affordable housing, although the impact could potentially be different in smaller towns and cities.

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Three Ways Key Control Systems Keep Hotels More Profitable

Lodging

Hotel properties have a continuous flow of guests, which necessitates safeguarding everyone on the premises with comprehensive security measures. Trying to balance a warm and welcoming environment with security that is non-disruptive to guests is challenging to hotel security teams with the ebb and flow of people and activities occurring every day at all hours.

Hotels 331
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Meet, Connect, Inspire: Your Ideal MICE Venue at Amora Hotel Brisbane

Hotel Management

Fresh from its $30 million hotel refurbishment in January this year, Amora Hotel Brisbane has reemerged as a premier destination for MICE planners and delegates, boasting newly transformed spaces. As Brisbane rises as a leading destination for both MICE and sporting events, the hotel’s renovation comes at the perfect time to capitalise on these thriving sectors.

Events 264
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powered Assistant

Are Morch

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe

Revenue 331
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Leading a Sales Team: 10 Keys to Success (Part 2)

Anthony Cole Training

Sales leaders must be both effective managers and great coaches by arming their salespeople with the skills to be successful and managing their strengths. This week, we identify the final 5 keys to success in leading a sales team.

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More Trending

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Airbnb’s AI Plan: No Chatbot, More Personalization

Skift Blog

Skift Take: While many other travel companies have released AI chatbots, Airbnb determined that they're not good enough.

Travel 351
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Why Are Airlines Quiet Quitting China?

Skift Blog

Many of the world’s biggest airlines are making a withdrawal from China. The list is large and it’s growing by the week.

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First Flights, Now the Travalyst Climate Coalition Turns to Hospitality Data

Skift Blog

Skift Take: Travalyst's challenge in hospitality will be in trying to make itself a leader in sustainability measurement. This will be a tougher sell than flights.

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Banned in NYC: Airbnb One Year Later

Skift Blog

Skift Take: Local Law 18 hasn't yet led to a significant amount of additional long-term housing in NYC and hotels are thriving. But small-time hosts have lost a key source of income. Modifications, and a more balanced approach, are needed.

Hotels 361
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The Dream Deal: Uber Exploring Buying Expedia, Says FT

Skift Blog

Skift Take: This seems to be a trial balloon. No active talks are underway. But it makes intuitive sense given Uber CEO Dara Khosrowshahi's past and current ties with Expedia.

Travel 349
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Virgin Atlantic Reviews ‘Gender Neutral’ Policy for New Saudi Route

Skift Blog

Skift Take: Throughout its 40-year history, Virgin Atlantic has made its name by shaking up the airline establishment. This move suggests that when cultural sensitivities are concerned, even a trailblazer can have its limits.

Tourism 353
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Casago to Acquire Vacasa for $128 Million and Take It Private

Skift Blog

Skift Take: Vacasa got hammered in the public markets and needed to go private. Whether Casago and Rootstock have the wherewithal to right the ship is an open question.

Marketing 318
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Airbnb CEO’s 10-Year Pay Package Could Turn Into $1 Billion or More

Skift Blog

Skift Take: The net proceeds of Brian Chesky's 10-year pay package — which he said would be donated to host programs and to charities — would really soar if Airbnb's share price breaches tough-to-reach targets.

Travel 363
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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UAE Publishes Rules For Legal Gambling and Casino Licenses – Here’s What They Say

Skift Blog

Skift Take: Rules for gambling in the UAE include "cooling off periods," betting limits and a connection to a business in the UAE.

Casinos 355
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Listings Were Never the Answer

Skift Blog

Skift Take: We may be at an inflection point where the very nature of how we discover and book travel is being fundamentally reimagined and listings is increasingly not the best answer.

Travel 321
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Ryanair CEO Slams Boeing Culture: ‘They Love Talking Corporate Bullsh*t’

Skift Blog

Skift Take: Michael O’Leary’s public condemnation of Boeing’s corporate culture and recent changes to its 737 Max program will likely heap further pressure on the planemaker.

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Marriott Starts to Lay Off Corporate Employees

Skift Blog

Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.

Hotels 336
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Skift Power Rankings

Skift Blog

Skift Take: Power is not just about who holds the top job but who shapes the landscape, drives innovation, and sets the agenda for what comes next. With that in mind, we proudly present Skift’s Power Rankings — our list of the most powerful leaders in travel.

Travel 69
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Lufthansa Seeks 19.9% Stake in TAP Air Portugal, Report Says

Skift Blog

Skift Take: The German airline group wants to avoid purchasing a controlling stake in TAP because it doesn't require approval from European Union antitrust authorities.

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U.S. Hotels May Have Hit Occupancy Ceiling in 2024

Skift Blog

Skift Take: Hotels aren't full! (Except in Manhattan.) One theory why is that corporate travelers who used to book rooms for days or weeks at a time are taking shorter trips because of hybrid work.

Occupancy 318
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Oyo to Buy Motel 6 for $525 Million in U.S. Expansion Bid

Skift Blog

Skift Take: Oyo, based in India, has tried for years to gain traction in the U.S., but it has claimed that competitors have played hardball. It's now betting that buying a network is its best way to gain scale fast.

Motels 345
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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The United Arab Emirates Is Building Its Own Las Vegas

Skift Blog

Skift Take: The UAE’s emerging casino industry remains under wraps, but growing investments and behind-the-scenes developments indicate a lucrative future, quietly reshaping the region’s tourism and entertainment landscape for foreign travelers.

Casinos 342
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Etihad to Announce ‘Around 10’ New Routes in November: Exclusive

Skift Blog

Skift Take: If you thought Etihad’s recent growth was running out of steam, think again. Speaking exclusively to Skift, the airline’s CCO revealed that further big changes are coming in 2025.

Business 344
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Flying Taxi Startup Lilium Burned Through $1 Billion. Now It’s Facing Bankruptcy

Skift Blog

Skift Take: There are several startups worldwide developing flyings taxis, but it's a capital-intensive venture. Lilium isn't the first to face empty coffers.

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Japan Airlines Under Cyberattack, Flights Delayed

Skift Blog

Skift Take: The operational disruption, though temporary, highlights the aviation sector's vulnerability, especially at a time when airlines are ramping up digital innovation to improve customer experience.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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7 Ways AI Is Changing Business Travel

Skift Blog

Skift Take: Someday a computer-generated avatar may explain why you can't fly business class to Dubai. In the meantime, travel management and travel tech companies are testing how to apply Gen AI to various parts of business travel.

Business 350
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Buttigieg on Boeing 737 Max 9’s Return: ‘Until It Is Ready, It’s Not Ready’

Skift Blog

Skift Take: The safety of the traveling public tops all other concerns when it comes to Boeing's 737 Max 9 plane, Transportation Secretary Pete Buttigieg said.

Travel 362
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Istanbul is the World’s Most Connected Airport, New York and Tokyo Miss the Top 20

Skift Blog

Skift Take: The notable lack of New York, Tokyo, and Delhi in the top 20 highlights the difference between a city's international standing and a given airport's nonstop connectivity.

Business 347
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Athens City Official: ‘Rapid Growth Has Left the City Exposed to Climate Change’

Skift Blog

Skift Take: Athens has had infrastructure shortcomings for quite some time. Climate change and a tourism boom magnified the problems. The city's top tourism hopes greener upgrades can be a solution.

Tourism 345
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.