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Playing the Same Game: How Revenue Managers and Sales Are Joining Forces

Lodging

Sales and revenue management are two departments that seemingly should be a match made in heaven but often find themselves at odds with differing goals for success.

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The Hotel General Manager Today

Demand Calendar

Modern GMs shoulder a multifaceted responsibility that extends beyond traditional management. Owners and hotel management companies expect GMs to excel in three critical areas: Excellent Communication and Leadership Skills : As the hotel's ambassador, the GM must inspire and motivate a diverse team of employees to deliver exceptional service.

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A Tale of Two Hotels: Empowering Revenue Management for Success

Demand Calendar

We explore how two general managers interact with their revenue managers and how their different approaches affect their teams and the overall performance of their hotels. Let the story begin.

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The Tale of Two Revenue Managers

Demand Calendar

This story follows the divergent paths of two revenue managers, Emily and Alex, whose contrasting approaches illuminate a critical lesson for today's hotel owners, CEOs, and general managers. Overwhelmed by manual processes, Emily traps herself in endless tasks that drain her energy and stifle her potential.

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Thinking about sales keeps general managers up at night

Demand Calendar

From the general manager's perspective, sales efforts are hard to measure, and there seem to be endless discussions between sales and revenue about pricing. Many general managers must put much time and effort into directing sales and solving conflicts between marketing, sales, and revenue.

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General Manager: Don't trust your experience and gut feeling

Demand Calendar

Fast forward to today, general managers appreciate that revenue managers collect, compile, analyze, and provide information based on data. It gives the general manager a better understanding of what happened (monthly reporting) and what the future might look like (forecasting).

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Sean Olmstead appointed General Manager at Dream Downtown in New York

eHotelier

Dream Downtown, a lifestyle hotel with a talented staff that knows the ins and outs of New York City, announces the appointment of Sean Olmstead as the new General Manager.