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Sales and revenuemanagement are two departments that seemingly should be a match made in heaven but often find themselves at odds with differing goals for success.
The Ritz-Carlton, Melbourne names new GM The Ritz-Carlton, Melbourne has welcomed seasoned hotelier Rachael Harman as the hotel’s new GeneralManager. Harman brings over 20 years of industry experience to the role, having worked in senior management roles across luxury hotel brands in Malaysia, Singapore, New Zealand and Australia. “We
The Langham, Gold Coast hires three key leaders The Langham, Gold Coast has welcomed three experienced personnel to its team, including a new GeneralManager, Arpad Romandy, and leaders across F&B and HR. We are delighted to welcome Arpad to the team,” said van Vorsselen. Joining Romandy’s team is Mark Marshall as Executive Chef.
She returned to Australia in late 2022 after a 7-year tenure in Macau, as the GeneralManager Sales and Marketing for Sheraton Grand Macao and The St. TFE Hotels’ GM appointments TFE Hotels has announced several key Hotel GeneralManager appointments across their Adina, Vibe and Travelodge network in Australia and New Zealand.
Leading a team of more than 200 staff is GeneralManager, David Alexander. It’s such a privilege and honour to be the GeneralManager for Novotel and Ibis Styles Melbourne Airport, the first new-build internationally branded hotels to open at Melbourne Airport in over two decades,” Alexander said.
Several promotions at Pro-invest Group Pro-invest Group has made a number of management appointments across its hotels in Sydney and Melbourne. Experienced hotelier Bruce Ryde has been promoted to Cluster GeneralManager – Pro-invest Hotels, in addition to his position as GeneralManager of Kimpton Margot Sydney.
Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new GeneralManager of the hotel. He brings nearly two decades of hospitality experience, including expertise in identifying and capitalising on opportunities to build revenue.
APAC RevenueManagement Summit 2023 – “Unstoppable” May 23 and 24 Are you looking to take your revenuemanagement skills to new heights? Look no further than the APAC RevenueManagement Summit , the must-attend conference for hospitality and tourism operators.
Alan Christie has been named Area GeneralManager, Sri Lanka, taking responsibility for driving strategic performance of the three Radisson properties in the country. Christie brings over two decades of senior asset management experience most recently as Executive Vice President Advisory and Asset Management at JLL Singapore.
APAC RevenueManagement Summit 2024 – “RISE UP” May 27 and 28 Join us at the APAC RevenueManagement Summit 2024 – “Rise UP” on May 27 and 28. Ready to take your revenuemanagement to the next level? Expect actionable insights and lots of discussion so you can implement immediately in your daily operations.
Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as GeneralManager of The Calile Hotel in Brisbane. My job will be to take a guest approach, people approach and a business approach to make sure we have the right systems and operational processes in place.
Ascott appoints GM Sales and Distribution Ascott Australia welcomes Jennifer Warn to the Senior Leadership Team following her promotion to GeneralManager Sales and Distribution. Her expanded role sees her take management of all of Ascott Australia’s sales and revenue team members.
Cheney joined the company in 2007 and served as a generalmanager at multiple assets from Alaska to Colorado before joining the corporate team in 2011 as director of revenuemanagement. DENVER, Colorado—Stonebridge Companies, LLC announced the promotion of Chris Cheney to Senior Vice President of Commercial Services.
Or do you streamline your operations, optimizing every cost to ensure profitability despite the lower revenue? In this blog post, we'll explore these two fascinating scenarios, exploring their benefits and hurdles from a hotel management perspective.
Strong Business Focus and Profit Generation Understanding : It is crucial for GMs to have a deep comprehension of the hotel's business mechanics. They need to understand what drives profitability, from revenuemanagement and cost control to market positioning and strategic planning. Here are all the details.
Ovolo Hotels restructures marketing operations Ovolo Hotels has announced a new marketing and communications structure that will see a number of leadership changes across the region. Australian PR agency Reymond has been enlisted to manage communications for Ovolo’s Australian and New Zealand hotels, restaurants and bars in 2023. “It’s
City Edge Apartments – Box Hill “We believe that our commercial and franchising platform including revenuemanagement services, global distribution offerings, sales and rewards program Choice Privileges will all greatly benefit the City Edge portfolio,” said Fraser.
As the first major accommodation operator to engage with the national accessibility body, Quest is tapping into the fastest growing travel sector in the country, with people with disability equating to AU$3.3
“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, executive vice president and generalmanager of Oracle Hospitality.
TFE Hotels is bolstering its presence on the ground in New Zealand with the establishment of a Country Office in Auckland, led by Warwick Kahl as Director of Operations NZ. TFE Hotels commenced management of five hotels, totalling more than 500 rooms, on December 1, with Heritage Hotels retaining ownership of the portfolio. “New
Karl Marshall joins InterContinental Melbourne The Rialto InterContinental Melbourne The Rialto has welcomed experienced hotelier Karl Marshall as its new GeneralManager. As a result, he has developed unique expertise in strategic and operational hotel leadership, working with diverse and multicultural teams worldwide.
TFE Hotels announces raft of GM appointments TFE Hotels has made several key GeneralManager appointments across its Australian and New Zealand network. After almost seven years with TFE, Emma Sutherland has taken on her first Hotel Manager role as the GeneralManager of Vibe Hotel Sydney Darling Harbour.
Clare Davies, Capstone Hotel Management Clare Davies was ahead of the trend. Ten years ago, Davies established Capstone Hotel Management, now recognised as New Zealand’s leading white-label hotel management company. I’ve been a GeneralManager and later became a major shareholder in a resort in Nelson.
With every passing year, revenuemanagement is playing a more central role at hotels as they navigate a landscape now locked in a permanent state of change. The exact genesis of yield management (now revenuemanagement) in the hospitality sector is hotly debated,” says Stuart-Hill. “The
Vivek Bhalla, who has been with the company since 2016, has been promoted to IHG’s Managing Director, SEAK with responsibility for more than 120 hotels across 10 brands, and a pipeline of over 90 properties. He has also held commercial and operations roles for a range of hospitality companies across Asia Pacific.
She returned to Australia in late 2022 after a 7-year tenure in Macau, as the GeneralManager Sales and Marketing for Sheraton Grand Macao and The St. TFE Hotels’ GM appointments TFE Hotels has announced several key Hotel GeneralManager appointments across their Adina, Vibe and Travelodge network in Australia and New Zealand.
Russell has been appointed Area Director, Sales and Distribution, while Siebert takes on the role of Senior Area Director of Operations. In this new role, she will lead Marriott International’s cluster and hotel sales teams, spearhead sales strategies and cultivate relationships with key partners to maximise revenue.
Nour Laasri has been appointed Marriott International’s new Area GeneralManager, Houston, and GeneralManager for Marriott Marquis Houston. In his role as GeneralManager, Laasri will act as the primary strategic leader for the 1,000-room Marriott Marquis Houston.
Inspired by Japanese architecture and Indonesian culture, the gorgeous villa is expertly run by GeneralManager Wan Fikrie. Guest experience and a holistic management approach To ensure guest experience is memorable, Limasan Villa combines personalised service, superior cleanliness, exceptional dining, and locally-inspired activities.
The unique skills and knowledge an asset manager brings are invaluable. They also have the contacts to hire everyone needed and understand the human resources and legal requirements of operating in your state. Their safety and security knowledge is often beyond that of many GMs.
Dream Downtown, a lifestyle hotel with a talented staff that knows the ins and outs of New York City, announces the appointment of Sean Olmstead as the new GeneralManager.
A quick search on the internet yields a wide range of definitions for ‘revenuemanagement’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenuemanagement’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
Most recently, she served as Hotel Manager, overseeing the propertys operations, group sales, and revenuemanagement, driving significant growth and delivering exceptional guest satisfaction. Main image credit: Fairmont Windsor Park New GeneralManager of Fairmont Windsor Park announced Pauline Brettell.
Hospitality Ventures Management Group (HVMG), an Atlanta-based third-party hotel operator and investor, has expanded its executive team with the promotion of Cory Chambers to EVP, chief commercial and analytics officer. The company also promoted Maggie Rosa to VP, operations. Baldwin, a Curio Hotel in downtown Houston.
Exclusive: Marriott appoints luxury leader to new dual role Marriott International is sharpening its focus on luxury with the appointment of Krister Svensson as Multi Property Vice President, Luxury Hotels Australia and GeneralManager at W Melbourne. Neerav Gorasia has been promoted to Director Hotel Performance for Pro-invest Hotels.
The data generated by modern hotel operations – from booking patterns and guest preferences to room occupancy rates and ancillary revenue streams – is often scattered across various siloed systems. Transitioning from intuition to data isn't always easy, but it's becoming increasingly essential.
The main argument of this blog post is simple but essential: hotels focus too much on room revenue, ignoring other valuable sources of income. Full-service hotels have various revenue-generating opportunities, such as food and beverage operations, spa services, and event hosting.
The next problem to solve, decades later, when the hotel industry started to grow, was to manage reservations. In the 1960s, it was possible to create the first computer-based PMS to automate some of the work to increase operational efficiency. The system kept track of transactions, both reservations and financial transactions.
Accor Pacific Chief Operating Officer PME, Adrian Williams, told HM there has been an unprecedented level of interest in Accor hotels and its loyalty programme ALL – Accor Live Limitless since the concerts were first announced – and not just in these two cities.
Bringing more than 20 years of luxury hospitality experience to idyllic South Florida, the Grand Dame of Miami, Mayfair House Hotel & Garden, is pleased to announce the appointment of Rhys O’Connell as GeneralManager of the newly renovated hotel.
By harnessing the wealth of data within the system, hotels can gain unparalleled insights into guest behavior, optimize revenue streams, elevate operational efficiency, and foster exceptional guest experiences. The untapped benefits awaiting hotels that maximize the use of their PMS are transformative.
The Kimpton Brice - the charming boutique hotel capturing the heartbeat of Savannah’s historic landmark district - proudly announces Jason Gifford as GeneralManager.
In today's data-driven world, revenue analytics has emerged as a pivotal tool for hotels aiming to improve guest satisfaction, optimize revenue strategies, and enhance operational efficiency. By harnessing the power of data, hotels can transform their revenuemanagement practices and drive sustainable growth.
Today, hotel generalmanagers seek the feeling of control. The pressure to maintain high guest satisfaction, maximize total revenue, and keep operational efficiency in check has only grown. A Business Intelligence (BI) tool provides real-time insights, empowering generalmanagers to make smarter, faster decisions.
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