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The most significant inflection point in recent history was the rise of online travel agencies (OTAs). Many in the hotel industry underestimated this change, leading to a reliance on OTAs that continues to impact profitability and customer relationships today.
US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). Bhogaraju said: “I am thrilled to join OTA Insight and work alongside such a talented, driven and dedicated team.
US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). Bhogaraju said: “I am thrilled to join OTA Insight and work alongside such a talented, driven and dedicated team.
Hotel Span International (Cochin), a 4-star business hotel with an inventory of 37 rooms deployed STAAH’s Channel Manager in 2018, resulting in an impressive 80% surge in direct online bookings. Managing multiple online distribution channels was becoming an intimidating task and STAAH helped us manage it all seamlessly.
To further strengthen its domestic footprint and expand global reach, the luxury estate has partnered with STAAH to help seamlessly list and manage its inventory across booking channels through the Max Channel Manager which integrates with over 250+ online travel agents (OTAs) globally.
Currently, the company manages The Oceanic Sportel in Phuket, ViengTara VangVieng Resort, and SENGLAO BOUTIQUE HOTEL in Laos. We talked with Mr. Ton – Apichet Ongsri, Founder and GeneralManager of CHAP Hospitality Management Company Limited and CHAP Hotels Co.,
“It started with those more traditional pubs where we’ve elevated the food beverage offering and, in some cases, where there’s been those extra floors above, we’ve put in boutique hotel rooms, a rooftop bar, gardens – whatever made sense for the space,” explained Public Group GeneralManager of Hotels, Joanne Sproule.
In reality, many hotels, especially independent hotels, rely heavily on online travel agencies (OTAs) and seem hesitant to shift towards direct booking strategies. Although many in the hotel industry agree that direct bookings are valuable, there is still a significant gap between advocacy for this approach and its implementation.
In the highly competitive hotel market, automated pricing systems have involuntarily joined forces with the OTAs to drive down the price, leading to the commoditization of overnight accommodation.
At the upcoming AHICE Asia Pacific conference in Adelaide, INN Tech will be held from 8:25am to 9:50am on Thursday May 8 and will include power sessions on Revenue Management, the Intelligent Guest Journey, On-Property Technology, Serving Your Guests More Effectively and Boosting Profitability, and an OTAs Outlook for the year ahead.
STAAH hosted its most anticipated conference The Big Connect in Kolkata & Udaipur along with leading tech partners from the Hospitality space – Webbeds, OTA Insight, and Airpay. The events were extremely successful with over 150 participants which included Owners, GeneralManagers and Departmental Heads of Hotels and Hotel Groups.
Travel agents bring in a wealth of client preferences and booking patterns; corporate clients offer insights into specific business traveler needs; and distribution channels, including Online Travel Agencies (OTAs), serve as vital conduits for guest bookings.
The most popular are the likes of Airbnb, Vrbo and Pulse by Booking.com, which allow property owners to manage their online presence within specific booking platforms. But most B&Bs offer their rooms through multiple booking channels, which has led to the rise of OTA-agnostic bed and breakfast apps like Little Hotelier.
It has also garnered excellent ratings and guest reviews on almost all top OTAs. Speaking about their decision to migrate to the cloud with Hotelogix, Pema Dorji, GeneralManager at Namgay Heritage Hotel said, “The earlier server-based solution may have been functional at one point, but it quickly became a burden, hindering progress.
It has garnered top-notch guest reviews on almost all leading OTAs and review platforms. Before adopting Hotelogix, the management was running daily operations manually. “Manually managing reservations, housekeeping, and other processes was pretty challenging. It led to errors and even loss of revenue.
Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Integrating with these engines and offering real-time pricing and availability ensures that guests book directly instead of with an OTA.
Channel management partners have come a long way, and they do provide an interesting solution to distribution. In an unbranded environment, youre relying more heavily on OTA partners, which comes at a higher cost of distribution. And create real dynamism through our generalmanagers who have come from larger organisations.
As we forge new client partnerships, I look forward to helping them create something new and unique, something the OTAs cant deliver, that will really differentiate their business and have a direct impact on the guest experience. Do you have any advice for past hoteliers looking to branch into working in the tech sector?
According to De Ponga, hotel software solutions such as channel managers and revenue management systems (RMSs) have democratised the practice, owing to the rise of online travel agencies (OTAs). “I I can’t imagine our job without a channel manager given all the OTAs out there.
Challenges before SiteMinder Before integrating SiteMinder into its operations, Wonderstone Glacier encountered difficulties in expanding its reach through online travel agencies (OTAs). The hotel aimed to connect with a wider array of OTA platforms, including smaller players, to maximise its visibility and bookings.
In 2023, the Sleeping Lady Mountain Resort experienced an 18% revenue increase across all channels over 2022, thanks to the implementation of RevenueStrategy360™ to ensure rate parity, enabling Member Rates Merchandising and Amadeus’ Guest Management System for Full Marketing Automation bundle.
From conversations with generalmanagers to PR professionals and restauranteurs – we’ve compiled a list of the top hospitality podcasts today to help hoteliers boost their industry knowledge and take away practical tips for success. No matter what role or interest you have in hospitality, there’s a podcast for you. Who’s it for?
A channel manager , for example, can connect with all of your OTAs and booking channels, and can block dates across all your listings as soon as a new reservation comes in. Mick Comerford, GeneralManager The Mercantile Hotel Read more Leveraging technology for hotel efficiency How do you run a hotel effectively?
Meet with hoteliers, generalmanagers, F&B directors, owners, operators, procurement managers, and other hospitality professionals to discuss industry developments, demonstrate services, shop for new products, and even showcase your own. .
Table of Contents In this blog post “The Battle for Fair Prices: Solving Hotel Rate Disparity for Owners and Managers,” the author explores the complex issue of hotel rate disparity, which occurs when the same room type at a hotel is sold at different prices across various distribution channels.
For us, offering quality services and a personalized experience is essential and the foundation of our project,” said Matteo Marocco, GeneralManager at La Dama del Porto. “We While OTAs played a crucial role for La Dama del Porto, initially, over time, the property has experienced a rise in direct bookings.
Mick Comerford, GeneralManager The Mercantile Hotel Read more How to implement a hotel availability calendar Ready to make the switch to a rental availability calendar? When a new booking is made on any of these channels, it is placed in the Little Hotelier calendar straight away.
It is overflowing with best-in-class functionality, offering all that ThinkReservations offers and much, much more: business intelligence , marketing assistance, OTA partnerships and a powerful booking engine, to name but a few key features. SiteMinder , meanwhile, is the world’s largest open hotel commerce platform.
Apart from being rated highly on several leading OTAs, top-notch travel and hospitality communities have acknowledged the group, including Mr & Mrs Smith and Secret Retreats for its famed guest service. As a group, Maduzi Hotels operates popular high-end and premium properties across Thailand.
A Booking.com receipt or Booking.com invoice is a summary of the commission fees you owe Booking.com for all of the completed reservations that the OTA has facilitated over the course of a month. Booking.com hotel receipts are generated in the first week of the following month. What is a Booking.com receipt?
With the support of tools like SiteMinder, reservations managers can manage high volumes of inquiries efficiently, allowing your hotel to capture more revenue while delivering a seamless booking experience. What does a hotel reservations manager do?
GeneralManagement: GeneralManagers take care of the overall administration of a hotel. It should simplify reservations and integrate with a channel manager for real-time OTA distribution. Hotel PMS for Hotel Chains Hotel groups need a PMS to manage multi-property operations with a centralized dashboard.
Saurabh Mehta, GeneralManager, One King West Hotel & Residence : “After having the pleasure of working with Amadeus to integrate iHotelier onto our website, we faced challenges with our channel mix.
Multi-language and multi-currency support Whistle for Cloudbeds now supports multiple languages and currencies. Guests will be able to see the guestbook, digital registration card, and upsell marketplace in 29 languages and 160 different currencies.
Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Pricing strategy: How you will set competitive room rates and consider implementing revenue management strategies to maximise occupancy and revenue.
Stuart-Hill points out that revenue management initially fell into the hands of the reservation manager, particularly in the early 1990s, when reservation managers took on the special task of explaining the emerging idea of dynamic pricing to consumers.
Benjamas Kitsaengklai (Assistant GeneralManager). “Every service we provide is carefully crafted to engage all the senses – from captivating sights and sounds to delightful tastes and aromas” The ultimate aim is to create lasting memories for our guests during their time at Ping Nakara.
This feature enables guests to make bookings through the hotel’s website, increasing direct bookings and reducing reliance on third-party booking platforms and avoiding OTA fees. One popular feature includes tracking how rooms are sold across major OTAs and how rates stack up against competitors. Cancel anytime.
Anak Agung Ari Trisna, GeneralManager, highlighted the benefits of other features, such as the channel manager , which connects with three OTAs and the direct booking engine which enables direct online reservations. . “The system is great, and we’ve had no issues so far.
BHN speaks to two hospitality professionals who graduated from the GeneralManagers Program (GMP) at Cornell University a decade ago, to understand their career progression and how the industry has evolved in that time. . It’s been 10 years since you enrolled on the GeneralManagers Program at Cornell University.
Booking.com, the world’s largest online travel agency (OTA), forms a primary booking channel for a vast number of hotels and accommodation providers. As such the OTA has made a wealth of country- and region-specific payment solutions available, such as iDeal, Trustly, Blik, Vipps, Venmo, and WeChat.
Types of hotel management If we zoom in on accommodation management, it too can be divided into a few different categories, which reflect the broad range of tasks and challenges that hotel management presents. The majority of travellers will visit your hotel website even if they discover your property on an OTA.
The benefit of a ‘virtual’ front desk Since David and Arielle manage Haven Hall without a traditional reception or generalmanager, it is crucial to have an admin system that can provide a simple and central control hub. There’s no better solution than Little Hotelier’s front desk system.
When a hotel room is booked through an online travel agent (OTA) like Booking.com or Expedia, ‘tax recovery charges’ and ‘service fees’ are often added to the bill. The listed room rate includes the OTA’s markup, usually 15-25%. So if the wholesale rate for the room is $80, the OTA might charge $100 and make a profit of $20.
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