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“STAAH has transformed our booking management process, improved efficiency, reduced errors, and optimized our pricing strategy,” said Jinto Chacko, GeneralManager, Span International. The hotel struggled with overbooking during peak seasons and rate disparities leading to errors and irate customers.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. What does a hotel reservations manager do?
Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Integrating with these engines and offering real-time pricing and availability ensures that guests book directly instead of with an OTA.
Benjamas Kitsaengklai (Assistant GeneralManager). “Every service we provide is carefully crafted to engage all the senses – from captivating sights and sounds to delightful tastes and aromas” The ultimate aim is to create lasting memories for our guests during their time at Ping Nakara.
Features Booking and reservation management Little Hotelier offers a user-friendly booking and reservation management system, allowing small hoteliers to efficiently manage bookings, check availability, and confirm reservations. It allows for moving bookings between properties or rooms and helps in avoiding overbookings.
GeneralManagement: GeneralManagers take care of the overall administration of a hotel. It should simplify reservations and integrate with a channel manager for real-time OTA distribution. Hotel PMS for Hotel Chains Hotel groups need a PMS to manage multi-property operations with a centralized dashboard.
Over time, these roles matured and transformed, giving birth to the modern-day revenue or reservations managers. In the context of smaller establishments, such as boutique hotels or bed and breakfasts, it’s often the generalmanager who dons the hat of a revenue manager, juggling multiple responsibilities.
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