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“STAAH has transformed our booking management process, improved efficiency, reduced errors, and optimized our pricing strategy,” said Jinto Chacko, GeneralManager, Span International. The hotel struggled with overbooking during peak seasons and rate disparities leading to errors and irate customers.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. What does a hotel reservations manager do?
STAAH’s user-friendly platform has enabled us to effortlessly manage their rates and restrictions,” says Robert O’Brien, Airways Group GeneralManager. We would highly recommend STAAH for any hotel looking to streamline their online distribution, direct bookings and revenue management strategy,” adds Robert.
Benjamas Kitsaengklai (Assistant GeneralManager). “Every service we provide is carefully crafted to engage all the senses – from captivating sights and sounds to delightful tastes and aromas” The ultimate aim is to create lasting memories for our guests during their time at Ping Nakara.
The resort’s management team, led by GeneralManager Mahendra Singh Sisodiya, recognized the need for a transformation. Challenges Faced Before implementing YCS solutions, Sajjan Bagh Resort & Spa faced significant challenges due to manual processes for room bookings, inventory management, and rate updates.
Table of contents Everything starts with guest satisfaction For GeneralManager , Francisco Campos , guest experience is everything. Using SiteMinder has allowed us to change the way we manage our rooms and rates, resulting in a bookings increase of more than 10%,” he said. “I
Features Booking and reservation management Little Hotelier offers a user-friendly booking and reservation management system, allowing small hoteliers to efficiently manage bookings, check availability, and confirm reservations. It allows for moving bookings between properties or rooms and helps in avoiding overbookings.
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GeneralManagement: GeneralManagers take care of the overall administration of a hotel. Revenue Management : Integrates with revenue management systems to forecast demand and adjust pricing strategies. This automation via a Hotel POS system saves time and helps avoid billing errors.
Over time, these roles matured and transformed, giving birth to the modern-day revenue or reservations managers. In the context of smaller establishments, such as boutique hotels or bed and breakfasts, it’s often the generalmanager who dons the hat of a revenue manager, juggling multiple responsibilities.
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