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To strengthen margins, hotels should look to successful upselling models. The result is untapped revenue and a missed opportunity to enhance the guest experience. By adopting a proactive upselling culture, hotels can bridge this gap, engage guests more effectively, and unlock a powerful incremental revenue stream.
By shifting the focus from purely "renting out meeting rooms" to attracting the maximum number of delegates and maximizing the spend per delegate , hotels gain a deeper understanding of their true revenue-generating potential. Sales : Converts high-potential leads into booked events and upsells delegates on premium offerings.
“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, executive vice president and generalmanager of Oracle Hospitality.
Upselling is often misunderstood as a revenue tool. When done well, upselling can be a way to provide additional value to guests, enhancing their overall satisfaction. However, it's more than just a way for hotels to earn more money. In this post, I will explore this strategy, looking at how it can benefit hotels and guests.
To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and predictive modeling.
A quick search on the internet yields a wide range of definitions for ‘revenuemanagement’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenuemanagement’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
Every action to build customer relationships, attract guests, booking process, pre-arrival email, check-in upsell, and interaction during the stay reflects the opportunity to generaterevenue. Their expertise enables us to draw attention, spark interest, and, most importantly, make sales. Let's explore this further.
Oracle Hospitality has signed an agreement with Choice Hotels International to extend the AI-powered merchandising solution, Oracle Nor1, to Choice’s portfolio of upscale hotels to help them capitalize on incremental revenue opportunities. Individual franchisee results may vary. “At
A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. What does a hotel reservations manager do? Table of contents Why are hotel reservation manager jobs important?
It can be customized to fit your brand, cater to international audiences with multi-language and currency options, and offer add-ons or upsells to help you increase revenue. Upsells and add-ons. Increase revenue and profitability An integrated booking engine is a game-changer for increasing revenue and overall profitability.
What is Yield Management? Yield management is a pricing and revenuemanagement strategy that is used to maximise business performance. It involves adjusting prices based on predicted demand and other external factors to maximise revenue or yield. Think of it as the art behind the science of room supply and demand.
Currently, hundreds of Wyndham branded hotels are live on OPERA Cloud with franchisees using the system to simplify everyday hotel tasks, personalize guest experiences and help boost revenue. ” The post Oracle to bring OPERA Cloud to 2K Wyndham hotels appeared first on hotelbusiness.com.
(SAN DIEGO) September 6, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform. 1 Hotel Management System, and No.
Employee pushback is another challenge to implementing technology in hotels says Greg Staley, generalmanager, E-Pro Bot Inc. Data remains a top priority as hotels leverage it to optimize targeted marketing, personalization, and revenuemanagement. Simple tasks they miss, also means potentially massive missed revenue.
Here’s why they’re beneficial: Revenue diversification Hotel packages allow you to diversify your revenue streams by upselling various services and amenities. Whether it’s spa treatments, dining experiences, or exclusive tours, these packages encourage guests to spend more, boosting your overall revenue.
This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. From decision-makers of hotels, to generalmanagers and front office teams, they can use ChatGPT effectively if they know how to ask the right questions.
Hotel management can be quite complex, picture the everyday hustle, ensuring each room looks spotless, managing bookings, creating new revenue opportunities…. It begins with laying out realistic targets, then on-point upselling and cross-selling, culminating in the art of tailoring unique sales alternatives.
Anak Agung Ari Trisna, GeneralManager, highlighted the benefits of other features, such as the channel manager , which connects with three OTAs and the direct booking engine which enables direct online reservations. The mobile app is quick and user-friendly,” Nana noted.
There used to be a time when hotel revenuemanagers simply had to look at predicted demand and keep an eye on competitors’ rates to optimize pricing. For revenuemanagers, that meant adding a new strategy (and a new skill) to their decision-making: reputation pricing. For them, the primary quality indicator was price.
In Canada, it’s just beginning,” says Greg Staley, generalmanager of Richmond Hill, Ont.-based Staley says offering guests the option to have an onsite robot deliver the food to their room for a small fee can be a revenuegenerator. “If Canada, however, is still in the early stages of adoption. “In based E-Pro Bot Inc.,
The answers behind these questions can offer valuable insights that you can use to make improvements and increase your hotel’s revenue. Put your hotel amenities up in lights with SiteMinder From tweaking your listings to upselling extras, SiteMinder ensures every guest knows and capitalises on your in-room amenities.
“Not only do [these two systems] manage our customer relationships as far as maintaining contact information, email data bases, and email-marketing software, they do all of our online relationship management by monitoring review sites, which let the properties know when they have a review so they can engage appropriately.”
Hospitality management is simply a broader term that can be applied to any business in the hospitality industry: not just hotels, but restaurants, bars, cafes, tour companies and more. Hotel management made easy Streamline hotel management, boost revenue, and enhance guest experience with SiteMinder's smart platform.
Increase direct revenue Both ThinkReservations and SiteMinder put a focus on direct bookings – and so they should. Benjamas Kitsaengklai, Assistant GeneralManager Ping Nakara Boutique Hotel and Spa Read more
Hospitality management is simply a broader term that can be applied to any business in the hospitality industry: not just hotels, but restaurants, bars, cafes, tour companies and more. Hotel management made easy Streamline hotel management, boost revenue, and enhance guest experience with SiteMinder's smart platform.
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