Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

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Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

This webinar aims to equip restaurant managers and owners with the knowledge and tools necessary to recognize and prevent employee burnout in their establishments. By integrating these multifaceted approaches, participants will gain practical strategies and best practices to create a supportive work environment that fosters employee resilience, engagement, and overall job satisfaction.

Learning Objectives

Identify the key factors contributing to burnout in the restaurant industry, including high stress levels, long working hours, and customer interactions
Explore the detrimental effects of burnout using neuroscience, and how it impacts individual employees, team dynamics, and organizational success
Recognize the early signs and symptoms of burnout by using cognitive psychology to understand employee motivation, stress responses, and resilience-building
Review conventional management techniques and brain science strategies to prevent burnout and optimize your workplace environment
Choose the best stress management strategies for your organization to promote psychological safety, self-care, well-being, and happiness in the workplace

By the end of this webinar, participants will have a comprehensive toolkit of strategies and techniques to identify, prevent, and address employee burnout. Empowering restaurant managers and owners with these insights will not only contribute to the well-being of their employees but also enhance overall operational efficiency and sustainable business success.

July 25, 2023 at 9:30am PT, 12:30 pm ET, 5:30 pm BST

Brought to you by:

Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Lissa Bowen is a highly accomplished professional with over 30 years of experience in the restaurant industry, specializing in various corporate executive roles. Throughout her career, she has successfully led cross-functional teams in diverse areas such as operations, human resources, recruitment, training, marketing, and leadership development. Notably, she has held prominent positions at reputable companies such as Applebee's, O'Charley's, and FOCUS Brands.

Currently serving as the Chief People & Culture Officer at Full Course, Lissa demonstrates her expertise in optimizing organizational dynamics and fostering a positive work environment. Additionally, she holds the distinguished role of Executive Director at the Full Course Foundation Learning Center (501c3), further emphasizing her commitment to professional development and philanthropic endeavors supporting the restaurant industry.

A University of Kentucky alumna, Lissa is widely recognized for her extensive qualifications, including her certifications as a DiSC Behavioral Analyst, Strategic Workforce Planner (SWP), and SLII (Blanchard) Facilitator, among others. These credentials reflect her comprehensive understanding of individual and group dynamics, strategic planning, and effective leadership practices.

Driven by her steadfast belief that restaurants thrive on the strength of their people, Lissa has built a remarkable career centered around recruiting and nurturing high-performing teams. She is dedicated to providing her teams with exceptional learning opportunities, both personally and professionally.

Acknowledged as a thought leader in talent acquisition, retention, and the creation of positive company culture, Lissa Bowen has been featured in renowned business publications such as Fast Casual, Restaurant Informer, and Restaurant Magazine. Her insights and expertise have significantly contributed to shaping industry practices and have cemented her reputation as a highly sought-after authority in these areas.

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