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The hospitality industry is evolving faster than ever, driven by rising guest expectations and technological advancements. Simplified Distribution: Managing room inventory across multiple Online Travel Agencies (OTAs) can be complex. Identify upselling opportunities to boost revenue.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%.
With over 500+ global integrations, we are bridging gaps, empowering properties, and redefining the world of hospitality. Almosafer Saudi-based OTA with a strong position in GCC. Rehlat Kuwait-based OTA with a strong presence in the GCC countries. Property Management System Softinn SEA-based hospitality technology provider.
Modern travellers are redefining what hospitality looks like in 2023 and beyond. In fact, OTAs such as Expedia have updated their algorithms to give preference to properties that have been called out by guests for their fantastic guest experience. Kids and multi-generational travel hold a strong place in the future of hospitality.
Hotel distribution has always been a critical aspect of the hospitality industry. Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades.
Plus, dont forget to promote them through your website, OTAs, and social media platforms well ahead of the festival to drive bookings and create buzz. Seamless Integration : Connect effortlessly with OTAs and payment gateways for smooth transactions. Songkran is not just a festivalits an opportunity to shine as a hospitality leader.
Direct bookings are reservations guests confirm directly with a property without using an online travel agency (OTA) or 3rd party intermediary. Direct bookings are beneficial because they connect lodging businesses directly with potential customers and increase hotel revenue through money saved from OTA commissions.
Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Upsells and add-ons. Are you wondering whether you need a hotel booking engine? Travelers crave experiences. Rate comparison widget.
In today’s fast-paced hospitality landscape, staying ahead of the curve is paramount for maximizing revenue potential. From online travel agencies (OTAs) to direct booking engine , hotels must effectively manage distribution channels to maximize revenue and minimize distribution costs.
eCommerce sites include hotel websites and booking engines , online travel agencies (OTAs), metasearch engines , and other online platforms where hotels advertise and sell rooms. Metasearch advertising can be an effective way to reach these travelers, compete with OTAs, and generate direct bookings.
From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. Clever ideas to improve guest experience. #1
What is the role of GDS in hospitality? Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all. The GDS offers a way for travel professionals to book travel services flights, hotel rooms, car rentals, tours for their clients.
How many direct bookings are you losing to OTAs due to poor integration? The hospitality industry is no longer operating on traditional pen-and-paper methods. Double bookings , incorrect charges, and missed upsell opportunities can result in revenue loss and negative guest reviews. Guests today expect speed and convenience.
Some owners of accommodation properties are experienced business people, but new to the day-to-day operations of a hospitality business,” says Tamie Matthews, CEO and Founder of RevenYou, a consultancy for independent hotels. I can’t imagine our job without a channel manager given all the OTAs out there.
Presenting excellence is the goal of hospitality. With an increasingly competitive online hospitality marketplace, hoteliers are actively looking for ways to avoid this commission and redirect guests to their website where they can easily complete their booking with the aid of the hotel’s direct booking engine.
Life House will strengthen its commitment to delivering local, personalized hospitality experiences while maintaining a strong emphasis on financial returns. We’ve seen our solutions drive a 35% increase in revenue while significantly lowering OTA commissions, and we’re excited to bring this value to more lodging properties around the world.”
A basic strategy might involve listing your property on a few key online travel agencies (OTAs) like Airbnb and Booking.com and leaving it at that. A specific OTA may help increase occupancy , but it might not actually be profitable for your hotel. Cost of acquisition – which channels are most cost-effective? Think again.
The hospitality industry is highly competitive, making differentiation essential. Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue.
The world of hospitality is changing rapidly especially eveyrthying being online. While OTAs undeniably hold sway, the true gold lies in harnessing the potential of direct bookings. Train and encourage your team to upsell and promote the benefits of booking directly. Incentivize them to champion direct bookings.
Chatrium Hotels & Residences is a Thai hotel group born from a passion to distinctively mark the next chapter in the Asian hospitality experience. Our dedicated staff are not just employees but ambassadors of hospitality. With eight hotels across the portfolio, guests throughout Thailand will have everything they need.
Whether you manage a boutique inn or a luxury resort, these innovations will redefine hospitality. Driving Revenue Growth in a Competitive Landscape In the cutthroat world of hospitality, every edge counts. Channel manager integration : Keep Online Travel Agencies (OTAs) and your booking system in sync without effort.
The fluctuating demand, strong competition, and ever-changing e-commerce landscape in hospitality necessitate constant attention and strategic adaptation. That said, one has to ask: why are so many hotels’ margins still being eroded away by OTAs ? Some OTAs still use cached pricing.
The hospitality industry has a reputation for lagging behind in its tech adoption journey. This new technology not only reduces administrative tasks for front desk staff (and lost room keys) but also increases upsells with messaging automation and offers. But what technology trends are fads, and which ones are here to stay?
Some 85% of respondents from the hospitality sector anticipate that personalization could help them to deliver more than 5% growth in incremental revenue. These assets can all be creatively worked into pricing and upselling strategies during the shop and book process.
For growing hospitality businesses, a channel manager is a fundamental part of successful revenue management and distribution strategy. In this guide for hospitality professionals, you’ll learn all about Channel Managers, from how they work to what makes great software for your business specifically. What is a channel manager?
Whether online or offline, behind every effortless booking experience is a fast, reliable, and fully integrated hospitality management system. These channels may include the hotel’s website booking engine, online travel agencies (OTAs), the global distribution system (GDS), wholesalers, and metasearch sites. Generate more revenue.
SAN DIEGO) September 6, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform.
Online bookings have become a game changer in the hospitality industry. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction.
Hotel revenue management strategies make the most of hospitality budgets by connecting the right guests with the best offer at the optimal time. Though OTAs charge high fees, using these strategically with other channels keeps commissions in check without forfeiting potential revenue. In a tough economy, every dollar counts.
As the hospitality industry becomes more complex, the role of technology to help streamline operations and automate processes becomes increasingly important. According to the Bureau of Labor Statistics Job Openings and Labor Turnover report , the hospitality industry has the highest turnover rate of any sector at 86.3%.
Guest acquisition cost is one of the most important metrics in the hospitality industry because it provides an indication of how much you’re spending to generate bookings. For example, if you found that your GAC for OTA bookings is 41%, whereas your GAC for direct bookings is 7%, where would you want to prioritize bookings?
Properties can benefit from greater exposure on major distribution channels with top OTA integrations and 400+ global partners, while exposing special rates on metasearch channels. Travelers are offered greater peace of mind with travel protection options built right in the booking solution. It’s innovation made simple.”
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
The hospitality industry is notorious for the number of time-consuming and tedious tasks that must be completed every single day. The rise of automation The hospitality industry has been slow to innovate. Revenue management Dynamic pricing is a must in the hospitality industry.
And yet, many hotels overlook metasearch in their digital marketing strategy , missing out on opportunities to reach a broader segment of travelers, compete for business with online travel agencies (OTAs), and drive direct bookings. Much like with OTAs, the search results then display a list of available hotels and rates in the destination.
Travelers are booking smarter than ever, using search engines, OTAs, and social media to shape their journeys. By blending these hotel marketing strategies, your hospitality business can dominate search rankings locally and internationally, ensuring you capture every potential guests attention.
In this article, we explore how causal AI is being adopted across industries to help improve decision-making and its impact on hospitality. Causal AI in hospitality Causal AI is making strides across industries, and hospitality is no exception. These types of errors could be prevented with causal AI. What is causal AI?
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game upselling and cross-selling.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
In the highly competitive hospitality industry, where guest expectations are constantly evolving, staying ahead requires more than just meeting these expectations. Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings.
Booking source Document the source profile of your guests, whether they booked via an OTA, a travel agent, or your direct booking site. For example, if a guest booked through an OTA, send a post-stay offer encouraging them to book direct next time, with added perks, like a free or discounted meal at your restaurant.
Unlike Google’s Free Booking Links, this feature is only available to hoteliers; OTAs and resellers can not participate. If you’re listed on OTAs, you’re probably already listed on metasearch channels too. It’s important to note that OTAs cannot participate in Free Booking Links. How do they work?
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