This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. These insights allow hoteliers to adapt messaging strategies, test variations, and optimise for better ROI.
What is hotel ROI? Hotel ROI means return on investment, which evaluates how much money you are getting out compared to what you put in. The aim is to generate a positive ROI, which you can then use to grow and improve the business or take out as profit. To succeed overall, you can’t afford too many areas to be falling behind.
Discover how you can increase your hotel ROI, while you’re maximizing revenue by choosing the right hotel technology Maximizing revenue and increasing ROI — it’s every business owner’s dream. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI. Then, request a demo today.
Hospitality marketers are particularly well-positioned to take advantage of emergent technology. These insights can help you achieve higher levels of productivity, improve your marketing ROI, and help you turn more highly qualified leads into guests. VR headsets can also help desk agents upsell rooms when guests do arrive.
80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. HiJiffy Stand 1448 HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality.
The hospitality industry is at such a stage where technology is no more an associate, it’s the leading aspect. Read on as we explore WhatsApp for Business and its impact on the hospitality industry. Impact of WhatsApp on the Hospitality Industry. Better upselling. Greater ROI. Make upselling easier and better.
In the UK, it’s not going to get better any time soon – the UK National Living Wage has just increased, and faced with ongoing staff shortages, hospitality companies are having to pay more to attract and retain teams. It’s time to stand out of the crowd and differentiate your F&B offering in your area.
That said, the industry as a whole still shows some resistance to digital acceleration, so one of the key factors in designing high-tech for a low-tech industry such as hospitality is making sure it’s intuitive and easy-to-use. GS: Guest experience and ROI. The truth is, demand in the hospitality industry constantly fluctuates.
So, the work is just trying to educate the Canadian clientele that robots are safe, functional, return a positive ROI in most cases and create a wow factor.” We all have a lot of the same things, but what makes a [hotel] different is its people and approach to service and hospitality.” Most hotels have comfortable beds,” says Black. “We
Whether you manage a boutique inn or a luxury resort, these innovations will redefine hospitality. Driving Revenue Growth in a Competitive Landscape In the cutthroat world of hospitality, every edge counts. It's like mind-reading, but for hospitality! Ready to future-proof your property? Let’s dive in!
The hospitality industry has undergone a seismic transformation since 2020. As a hotel management company with clients around the world, we have seen these trends in the tourism and hospitality industry take shape and evolve. This article about Hospitality Trends includes: Total guest experience. Health and wellbeing.
Independent hotels have seen significant growth since online travel agencies transformed the hospitality market place. Independent hotels have been put at the forefront of hospitality technology for no other reason than to effectively keep up with rising guest expectations without corporate backing.
It is also an effective way to keep your past guests engaged; nurture relationships with guests and prospects; convert inquiries into bookings; communicate to current guests any updates pertaining to their stay at your hotel; and upsell or cross-sell rooms to future guests. What are the various types of hotel email marketing?
In todays fast-paced hospitality landscape, travelers expect quick, high-quality responsesregardless of their chosen communication channel. At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. Lets get started!
By blending these hotel marketing strategies, your hospitality business can dominate search rankings locally and internationally, ensuring you capture every potential guests attention. Investing in Reputation Management to Monitor and Respond to Reviews In the hospitality industry, your reputation is your currency.
GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.
Most people think of hospitality technology primarily for guest convenience and experience, but deploying Internet of Things (IoT) solutions has the potential to significantly reduce operational and labor costs, while increasing staff productivity and efficiency to help full- and select-service operators widen their profit margins.
It is the right technology in business that produces ROI. Along with the hospitality industry, online booking engines have also evolved over time and have made the booking process simpler and faster. Of course, making the right decision will have a huge influence on your business in terms of efficiency and revenue.
With this fast-growing adoption, it’s no wonder voice tech is also becoming a key piece of the hospitality tech stack as well: Over half of hotel operators already offer or plan to add voice-controlled devices to guestrooms this year. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.
Here we break down strategies to maximize ROI on direct channels. Offline networking While online marketing is essential, you shouldn’t discount the power of offline networking to learn about how other hoteliers in the hospitality industry are operating, make your hotel brand known, and attract more group business. Think again.
As the hospitality industry becomes more complex, the role of technology to help streamline operations and automate processes becomes increasingly important. According to the Bureau of Labor Statistics Job Openings and Labor Turnover report , the hospitality industry has the highest turnover rate of any sector at 86.3%.
If you’re ready to step up your PPC strategy, we’ve highlighted some of the tools and tactics changing hospitality marketing in 2024. Performance Max and Demand Gen platforms also offer industry-specific performance data to give ad creators tailored recommendations for hospitality or travel ads.
The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. Upsell your resources effectively. The prime aspect on which the hotel industry is established is – “hospitality”. Upsell your resources effectively.
However, if you need more advanced features tailored to the hospitality industry, such as channel management or in-depth reporting, you might want to explore other options. tailored to the hospitality industry, which can prove to be more beneficial for your hotel. If your hotel’s requirements are minimal, this may be enough.
The day included the presentation of the Top 30-under-30 Awards of Distinction as well as the Green Awards and KML’s Tops in Hospitality Awards, followed by four panel discussions. When I sell a robot, it’s all about the ROI. Click here to see this year’s winners. These days, robots create a WOW factor,” said Staley. “We
Benefits of using a hospitality CRM Let’s break down how hospitality businesses can benefit from using a customer relationship management system. Hotel integrations play a crucial role in automating workflows in the hospitality industry. Improved customer satisfaction. Automation of workflows.
For growing hospitality businesses, a channel manager is a fundamental part of successful revenue management and distribution strategy. In this guide for hospitality professionals, you’ll learn all about Channel Managers, from how they work to what makes great software for your business specifically. What is a channel manager?
“Properties using Nuvola’s Housekeeping module and Property Hub can send real-time updates to ensure the front desk has accurate room status information, such as if the room is cleaned, and can seamlessly check in guests upon their arrival,” said Juan Abello, VP, product management, Sabre Hospitality and founder, Nuvola.
Guest acquisition cost is one of the most important metrics in the hospitality industry because it provides an indication of how much you’re spending to generate bookings. See how Google’s Free Booking Links work with Cloudbeds Hospitality Platform. Why is guest acquisition cost important?
First vs. third-party data Hospitality data can be broken out into first-party and third-party data. Benefits of data analytics in hospitality Data analytics has all sorts of applications in the lodging industry. Managers can analyze revenue data to find ways to increase guest spend through menu engineering, upselling, and promotions.
Here, we cover the top 19 trends which promise to shake up event planning and hospitality in 2019 and beyond. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique. Industry Performance Trends. Rolf Schmidt, CEO, TOPHOTELPROJECTS.
Cost-Effective Marketing : When compared to traditional advertising, influencer partnerships can be more cost-effective, offering a better ROI. Additionally, the ability to upsell and cross-sell services directly through the platform can further enhance revenue.
Why Email Marketing is needed in the hotel business Email marketing is one powerful tool for many businesses and industries, including the hospitality industry. Let’s dive right in.
The use of social media in the hospitality industry is controversial, mainly because we tend to analyze our marketing results by exclusively looking at last-click attribution. Still, your human staff can go a long way to redirect guests to your direct channels , upsell and increase your overall ancillary revenue. Bunk Hotel Amsterdam.
In the highly competitive hospitality industry, securing direct bookings is more important than ever. Asksuite clients are already leveraging this strategy throughout the entire guest journey , achieving remarkable results: a 71x ROI by delivering automated, personalized messages at the right time on the right channels.
In the highly competitive hospitality industry, securing direct bookings is more important than ever. Asksuite clients are already leveraging this strategy throughout the entire guest journey , achieving remarkable results: a 71x ROI by delivering automated, personalized messages at the right time on the right channels.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content