STAAH

APRIL 9, 2024

Surprisingly, the value of operational excellence on commercial performance is often not talked about enough. Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold.

Revenue 96

Revenue Operations Revenue Management Upsell 96

Cloudbeds

OCTOBER 9, 2024

New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management.

Events 59

Events Sales Operations Sales Process 59

eHotelier

JULY 30, 2024

A significant customer cohort that has yet to be fully embraced at both operational and marketing levels are guests with disabilities. Substantial opportunities exist to upsell and cross-sell to capture more total revenue from this growing segment.

Upsell 97

Upsell Business Revenue Operations 97

Hospitality Net

AUGUST 21, 2024

This case study explores the journey of a UK hotel group, Kabannas, implementing HiJiffy’s conversational AI across its guest journey. This has led to fantastic results, especially when it comes to automating answering incoming queries and boosting the conversation rate of upselling with Oaky.

Upsell 130

Upsell Accommodation Operations Branding 130

Hotel Management

APRIL 18, 2023

Looking to enhance the guest experience and streamline hotel operations? By simply scanning a QR code, guests can access these digital solutions right from their own smartphones, making it easier to navigate the hotel and discover everything it has to offer. Brendon Granger Brendon@Technology4Hotels.com.au

Upsell 147

Upsell Hotels Services Operations 147

Hotelogix

MAY 16, 2024

It's about exceeding them while efficiently managing your operations. This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Top 5 Tips on How to Improve Efficiency in Hotels  1.

Operations 52

Operations OTA Hotels Revenue 52

Lodging

FEBRUARY 1, 2024

“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, executive vice president and general manager of Oracle Hospitality.

Hospitality 162

Hospitality Upsell General Manager Events 162

SiteMinder

SEPTEMBER 4, 2023

Chatrium Hotels & Residences is a Thai hotel group born from a passion to distinctively mark the next chapter in the Asian hospitality experience. With eight hotels across the portfolio, guests throughout Thailand will have everything they need.

Operations 98

Operations Revenue Hotels OTA 98

Hotel Speak

OCTOBER 4, 2024

The Independent Hotel Show London (October 15-16, Olympia) is one of the UK’s leading shows for luxury and boutique independent hoteliers. To help make the most of your time at the Independent Hotel Show London, we’ve compiled this quick list of must-visit hotel marketing and hotel technology exhibitors.

Revenue 110

Revenue Hotels Market Marketing 110

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

Lodging

MAY 11, 2023

SAN FRANCISCO, California—Canary Technologies integrated with Maestro PMS to provide hoteliers with the tools to meet evolving guest needs and operational challenges.

Upsell 130

Upsell Operations Management Hotels 130

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Even if you don’t have the luxury of hiring a full team of staff, it’s not impossible to run a successful small hotel business.

Operations 59

Operations Management OTA Hotels 59

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Even if you don’t have the luxury of hiring a full team of staff, it’s not impossible to run a successful small hotel business.

Operations 52

Operations Management OTA Hotels 52

Intelity

AUGUST 29, 2023

For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. There are many ways hoteliers can increase non-room revenue, but the clearest answer lies in hotel technology. Here are a few ways.

Revenue 75

Revenue Upsell Operations Hotels 75

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time. What is a digital concierge?

Services 52

Services Hotels Upsell Revenue 52

Hotel Business

MAY 16, 2024

Oracle Hospitality has signed an agreement with Choice Hotels International to extend the AI-powered merchandising solution, Oracle Nor1, to Choice’s portfolio of upscale hotels to help them capitalize on incremental revenue opportunities. Individual franchisee results may vary. “At

Upsell 59

Upsell Digital Marketing Revenue General Manager 59

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. in the hotel bar?

Revenue 79

Revenue Upsell Dining Hotels 79

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Services 98

Services Upsell Hotels Operations 98

Catala Consulting

MAY 17, 2024

However, an often overlooked element in this equation is the role of hotel reception staff. This blog post explores how hotel reception staff influence revenue management and why their role is pivotal in the overall financial health of a hotel.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Hotel Management

JULY 2, 2024

It’s a more flexible metric that allows you to analyze rooms only (which rooms have the best utilization to revenue ratio) or to track your entire hotel space. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. Want to see the rest of the metrics?

Revenue Management 130

Revenue Management Revenue Management Hospitality 130

Amadeus Hospitality

APRIL 23, 2024

Originally published on PhocusWire When thinking about a hotel’s current technology capabilities, what comes to mind? All of these are essential for operating in today’s competitive landscape. Here are 5 signs a hotel tech stack is outdated, along with tips on which state-of-the-art solutions to consider instead. Innovation?

Upsell 52

Upsell Global Distribution System Hotels Shopping 52

Hotelogix

AUGUST 6, 2024

Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. Here's a detailed guide on transforming your hotel's revenue management to focus on profit maximization. Train your staff to identify and capitalize on upselling opportunities.

Revenue 52

Revenue Management Upsell Target Marketing 52

SiteMinder

JUNE 26, 2024

Revenue optimization in hotels is a comprehensive strategy that accounts for all revenue streams and uses data to enhance the overall revenue performance of the business. It’s a holistic process that hotels can use to effectively manage pricing, inventory, distribution, customer demand, and more to promote revenue growth.

Revenue 72

Revenue Revenue Management Upsell Global Distribution System 72

Little Hotelier

NOVEMBER 20, 2023

What is a hotel CRM? A hotel CRM is a customer relationship management system, which helps hotels manage their relationships with guests. Hotel CRM software can be an effective tool for improving your hotel’s reputation, revenue, and efficiency. Let’s look at some of the best options available to your hotel.

Upsell 59

Upsell Hotels Occupancy Revenue 59

Hotel Business

JANUARY 30, 2024

“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, EVP/GM, Oracle Hospitality.

Scale 111

Scale Upsell Events Sales 111

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests. Then request a demo.

Upsell 67

Upsell Events Hotels Revenue 67

Hotel Speak

SEPTEMBER 10, 2024

EDINBURGH, 10 September 2024 – Obvlo has set a new benchmark for creating the fastest dynamic hotel destination guides in the world, complete and operational in just 60 minutes. Even the old static guides — out of date the moment they were finished — took hotels months to complete manually.

Upsell 59

Upsell Hotels Revenue Closing 59

Hotelier Magazine

APRIL 12, 2024

Next week, users of the Maestro PMS platform, a web-browser based cloud and on-premise property-management system, will gather at the King Edward Hotel in Toronto for the sold out Accelerate 2024 users conference. MARKHAM, Ont.

Upsell 52

Upsell Shopping Revenue Management 52

Fuel Travel

JULY 11, 2024

Hotel booking software , also known as hotel reservation software, is any technology that enables hoteliers to accept direct bookings through their website and other direct distribution channels. It is an external interface where guests schedule their stay, choose rooms, and make payments, without contacting the hotel directly.

Upsell 52

Upsell Overbooking Hotels OTA 52

Hotel Business

AUGUST 22, 2024

BWH Hotels has chosen Canary Technologies to power its AI-driven guest management system. We’re excited to partner with BWH Hotels to propel hospitality into the digital age and engage guests in more seamless, personalized and delightful ways. .”

Upsell 52

Upsell Management Services Operations 52

Hotel Speak

JUNE 6, 2024

LONDON, June 6 2024 – The Access Group , a $1.3bn+ business management software provider, has added global hotel and casino technology specialist SHR to its expanding AI-powered end-to-end platform for hotels. The company already has a strong presence in Europe and APAC.

Revenue 81

Revenue Hotels Operations Casinos 81

Cloudbeds

MARCH 7, 2024

The technology that makes this possible isn’t just a fleeting trend; it’s quickly becoming standard practice, enhancing both operational efficiency and guest satisfaction. Let’s take a closer look at how contactless check-in could benefit your hotel operations and provide a better experience for your guests.

Upsell 40

Upsell Hotels Operations Revenue 40

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Table of contents Why are chatbots used in the hotel industry?

Revenue 52

Revenue Hotels Upsell Services 52

SiteMinder

JULY 29, 2024

What is hotel profit margin? Hotel profit margin is defined by the percentage of a hotel’s revenue remaining after subtracting all business expenses, including staff costs, maintenance, and marketing. It reflects a hotel’s financial health – the higher the margin, the more profitable the hotel.

Ancillary Revenue 52

Ancillary Revenue Revenue Revenue Management Hotels 52

Hotelier Magazine

MAY 4, 2023

The use of technology was accelerated in hotel operations during the pandemic and now, with myriad challenges still facing the industry, the implementation of new tech to fill the labour gaps and increase guest satisfaction shows no sign of slowing. Servers, until trained, are nervous of food-moving robots in a hotel restaurant.

Operations 105

Operations Hotels Services Upsell 105

Amadeus Hospitality

MAY 16, 2024

Several key themes emerged from the research, including a primary focus of investment on ‘improving operational efficiencies during times of high occupancy’ (43%). Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process.

Upsell 130

Upsell Revenue Hospitality Travel 130

STAAH

APRIL 23, 2024

Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1. Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge.

Revenue Management 91

Revenue Management Revenue Ancillary Revenue Management 91