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SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management.
Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. How could this happen?
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
This episode equips you with best practices for setting oversell limits, managingoperational expectations, and balancing the risks and rewards of overbooking, ensuring you can maintain high occupancy rates without compromising customer satisfaction.
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Managing guest feedback effectively can enhance visibility and credibility.
STAAH provided a centralised way to set and update inventory and rates River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels.
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operationsmanager. Efficient front office operations are crucial for guest satisfaction as they set the initial impression.
At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!
Challenges before STAAH Before implementing STAAH , the group property faced challenges in managing online bookings efficiently. Coordinating availability across multiple channels was a cumbersome task, often leading to overbookings or missed opportunities. This timely support continues to date.
One of the most powerful tools in their arsenal is a robust Revenue Management Solution (RMS). An RMS that can sync seamlessly with various channels allows hoteliers to update room rates and availability across all platforms simultaneously, minimizing the risk of overbooking and ensuring maximum exposure to potential guests.
Revenue management (RM) is supremely necessary for hotels. I kid you not, most of the hotels refrain from opting for any sort of revenue management services. The hotel revenue management myths that are swirling around are the real reasons hotels are so skeptical about it. Do not shy away from revenue management.
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.”
The accommodation, with more than 17 years in operation, is one of the most sought-after places worldwide, and has held the title of “World’s First Seven Star Boutique Hotel”. He also added that SiteMinder’s features allowed for improved yield management , which resulted in an increase of average daily rate (ADR) for the property.
Charleston, SC – (October 10, 2024) – SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. This two-way integration optimizes group sales and event management.
Improved online channel management capability and direct booking capability on the website streamlines distribution and increases revenue. The challenge Before implementing STAAH, the group property faced challenges in managing online bookings efficiently.
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We have written extensively about hotel revenue management strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenue management, we have made a summary of all the top advice from our perspective as a hotel revenue management consulting company.
I highly recommend YCS to every hotelier who wants to simplify operations and enhance guest satisfaction. – Mr. Hemant Singh, OperationsManager at Hotel 7 Rays Now, this level of trust isnt built overnight. Read on to discover what drove their decision, what they needed, and how YCS transformed their operations.
Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service What are the Common Challenges Hotel Front Desk Operations Face? When the staff is working alone without the immediate support of managers or colleagues, the pressure increases.
By integrating with STAAH, Ottila International provides hoteliers with a streamlined solution for managing their operations more efficiently, from reducing manual data entry to minimizing overbookings. Sunil Kumar, Managing Director at Ottila International. “We
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Channel automation and integration to manage different bookings Since the beginning of its activity, SoloQui B&B has focused on the online presence, thus being available on several OTAs. As we manage 70% of bookings via external channels, we needed a tool that optimises the flow of bookings and channel management.
Mr Thatthep Jearanaisilp takes pride in operating the conveniently located property, which is near local restaurants and stores while giving travellers the ideal spot to relax and enjoy southern Thailand’s coastal charm. Little Hotelier’s direct booking engine can be managed in the same way, and is helping Makai Nap increase revenue.
Dallas, USA – Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company, has adopted SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, as part of its newly-announced business intelligence technology matrix.
What is an Agoda channel manager? An Agoda channel manager is a tool designed to help hoteliers optimise their online presence across Agoda’s extensive booking platform. Table of contents Why should hotels consider a channel manager for Agoda? How does an Agoda channel manager work? But that’s not all.
In the case of CityBlue Hotels, online distribution was manually managed. STAAH was a game changer Since implementing STAAH , CityBlue’s operations have undergone a remarkable transformation. STAAH’s unified platform also allowed rates and inventory to be managed from a single dashboard for all properties. It was a must.
Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Inventory and supplier management Efficiently managing inventory for dining, bars, and room amenities is vital yet challenging.
Vacation rental software is a versatile solution that covers everything from online booking and reservation management to seamless payment processing and automatic guest communication. It’s like having a trusted partner by your side, designed to simplify and supercharge the management of your charming hotel or vacation property.
July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.
For growing hospitality businesses, a channel manager is a fundamental part of successful revenue management and distribution strategy. In this guide for hospitality professionals, you’ll learn all about Channel Managers, from how they work to what makes great software for your business specifically. What is a channel manager?
Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. This keeps operations smooth and guests happy, even when surprises arise. STAAH, for instance, offers resources to help hoteliers grow their knowledge of distribution and revenue management.
Silavadee Pool Spa Resort Samui, a renowned 5-star establishment with over 14 years of operation, is nestled on the tranquil Lamai Beach in Surat Thani, Koh Samui. Recognising the need for technology, the team turned to SiteMinder’s channel manager as the solution to expand sales channels effortlessly.
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From sustainable design elements to mindful waste management practices, Neera Retreat’s commitment to environmental stewardship permeates every aspect of its operations, fostering awareness and inspiring change in both guests and staff alike. We recently spoke to Ms.
Table of contents Inventory management a challenge to be solved As with any modern hotel, managing inventory and bookings was a constant task for the team and one which became frustratingly complicated. “As SiteMinder’s channel manager and booking engine features in particular were a game-changer for the business.
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management.
Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience.
While you create unique experiences for your guests, managing daily operations is crucial to ensure smooth functioning and profitability. Below are the key tips for efficiently managing your resort property using modern management systems. Absence or delay in the orders can result in major discrepancies in the folios.
Since its inception, the company has continued to grow, announcing its first foray into the global market by managing hotels in Uzbekistan. The group currently manages 21 hotels, all run under the philosophy “Where Tradition, Culture and Service Merged”. Discounts can be set up dynamically via smart pricing by region or property.
While they can be a wild card in the hotel management game, they offer a unique opportunity to maximise occupancy and revenue. Operational efficiency : Knowing you have a full house can streamline other operational decisions, from staffing levels to food and beverage orders.
It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. Top 5 Tips on How to Improve Efficiency in Hotels 1.
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