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A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Serving as intermediaries in the travel industry, bed banks enable hotels to increase occupancy without directly managing complex distribution channels.
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. It acts as a central hub that syncs your hotels availability, pricing, and bookings across all your connected OTAs in real time.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
With a little creativity and lots of data and insights, low occupancy periods can be more efficiently managed Low occupancy is largely driven by seasonality with off-peak times being marked by fewer bookings and even lower forward bookings. Spend time to optimise your listing on OTAs.
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.
Faced with persistent labor shortages, increased price sensitivity from travelers, and a rising market share for branded hotels which now represent 72% of all US hotels independent operators must sharpen their strategies to stay ahead. The reports findings are grounded in data from more than 20,000 independent properties in 150 countries.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%.
With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. How many direct bookings are you losing to OTAs due to poor integration? How many direct bookings are you losing to OTAs due to poor integration?
It matters on your OTA listing and it definitely matters on your vouchers and linked promotion materials. This can help in managing occupancy rates more effectively. For instance you can offer exclusive experiences unavailable through standard bookings, such as private dining or VIP amenities. 3) Content quality. 8) Last-minute deals.
From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. What Is a Channel Manager and Why Does It Matter?
Public owns around 20 properties – mainly in Sydney and Melbourne with some in the Northern Rivers region of New South Wales – about half of which are operational. With its recently opened hotels, Public is seeing strong occupancy rates continue. We’ve seen the occupancies continue through these cooler months. “We’re
The second era of compsets started when the internet brought online travel agencies (OTAs) and online bookings, making competition more dynamic. Property management systems (PMS) reveal booking patterns and occupancy trends, while customer relationship management (CRM) systems provide insights into guest demographics and preferences.
Article Summary Dont Ignore Time Focusing on the Wrong Metrics Being Afraid of Change Not Utilizing Technology Fearing the OTAs 1. Too much focus on only Occupancy or your average room rate, will erode your business. Too much focus on only Occupancy or your average room rate, will erode your business.
What drives more value to the business, ADR, average daily rate, or occupancy? So what is it, Occupancy or Average Room Rate (ARR)? In a formula it is expressed as follows: Occupancy x ADR = RevPAR In the end, it is not about occupancy or ADR, average daily rate, but about how much money is made by the hotel. Which is it?
For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience.
What is an OTA channel manager? An OTA channel manager is a tool used to manage online travel agents (OTAs) in a single platform. The OTA channel manager syncs your hotel prices and availability across your property management system (PMS) and all connected OTA channels such as Booking.com, Expedia, and Airbnb.
But when integrated, they help a hotel in reducing costs, increasing operational efficiency, improving staff competence, and in serving guests better. It is a software application that helps you manage your daily operations. It automates and streamlines hotel operations across all the departments.
Bar rate : Best available rate (BAR) is often lower than the rack rate and fluctuates based on demand, season, and occupancy. Net rate : This is the rate after subtracting any commissions or fees, often used in negotiations with online travel agencies (OTAs) or corporate bookings. What are the benefits of standard rack rates?
Hotel tax, also known as occupancy tax, lodging tax or bed tax, is a tax that US authorities impose on the rental of hotel rooms and other forms of short-term accommodation. Is hotel occupancy tax state or local? The listed room rate includes the OTA’s markup, usually 15-25%. What is hotel tax? Here’s why. per unit per day.
Steps to Analyze Competitor Pricing: Track room rates across OTAs and direct websites. Key Pricing Strategies: Dynamic Pricing : Adjust rates based on real-time occupancy, demand, and competitor rates. Cost-Plus Pricing: Add profit margins to operational costs to determine rates. amenities, luxury).
As labor shortages persist and travelers become increasingly price-sensitive, 2025 is emerging as the year of optimizing performance with hostel operators under pressure to improve efficiency and profitability. Key findings from the 2025 report include: Dorms saw year-over-year occupancy growth in 2024, while private rooms dropped.
What drives more value to the business, ADR, average daily rate, or occupancy? Occupancy or ADR? So what is it, Occupancy or Average Room Rate (ARR)? In a formula it is expressed as follows: Occupancy x ADR = RevPAR In the end, it is not about occupancy or ADR, average daily rate, but about how much money is made by the hotel.
For hotel owners, the value of this role goes beyond daily operations. For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking.
It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. Top 5 Tips on How to Improve Efficiency in Hotels 1.
Adopting the STAAH platform Upon implementing STAAH , The Corner Club Penang experienced a transformative shift in its operations. The latter ensures the rates are linked to occupancy rates. Furthermore, STAAH’s robust customer support emerged as a crucial asset, providing prompt assistance and ensuring uninterrupted operations.
Before adopting Hotelogix, the management tried running operations manually but soon found it restricting their ability to handle the group efficiently. Moreover, without the right solution, they couldn’t ensure real-time online distribution and couldn’t generate more sales via OTAs and their website.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
As the industry faces the challenge of balancing guest satisfaction and room occupancy, the rise of o nline travel agencies (OTAs) , metasearch engines , and direct booking strategies offers fresh opportunities and obstacles. Mastering the OTA landscape: When it comes to OTAs like Expedia, Booking.com, Agoda, GoMMT etc.
Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software?
Efficient hotels use systems and procedures to streamline operations. That’s where hotel operational efficiency comes in. When you have lower operating costs, you can more comfortably offer more competitive rates, winning business and growing your market share. Creating an efficient hotel is simply good business.
. “If we want to connect with all of our preferred OTAs (online travel agents) and the process isn’t assisted by an adequate system, it’s very difficult,” Indah said. “Since we first opened, we needed help to manage our inventory and operations,” she said. “As the owner, I feel greatly aided.”
Direct bookings are reservations guests confirm directly with a property without using an online travel agency (OTA) or 3rd party intermediary. Direct bookings are beneficial because they connect lodging businesses directly with potential customers and increase hotel revenue through money saved from OTA commissions.
Advanced technologies are likely to usher in a shift in how owners, operators, and hoteliers do business as they chase demand. Key findings from the report include: Occupancy patterns are projected to remain consistent in 2024. Online travel agencies (OTAs) have returned stronger than ever. In 2023, OTAs generated 60.5%
What is tour operator software? Tour operator software is a type of digital tool used by the hospitality industry to manage and automate bookings, itineraries and operations between hotels and tour companies. Many hotel groups run tours, and use specialised tour operator software to do so.
Striking a balance: controlling hotel operating costs while upholding guest satisfaction Keeping hotel operating expenses under control is essential to running a successful property. What are hotel operating costs? Hotel operating costs are the expenses associated with maintaining and running a property.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Revenue management tools are software and systems that help hotels optimize pricing, control cost , maximize occupancy, and increase profitability.
Keep them coming back for easier and cheaper occupancy boosts. We're talking hotel operations as clean as our freshly laundered linens! Data-Driven Hospitality Big data and AI are our new revenue managers, optimizing operations better than a seasoned GM. Their perception becomes the story they tell about your hotel.
While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. Additionally, you may distribute your hotel rooms across multiple third-party channels such as OTAs , GDS providers , or meta-search providers. See it in action 4.
Operating since 2016, the property offers 43 rooms which are divided into two types, twin bed and double bed. This worry emerged because before using Little Hotelier, he had to submit all credentials for the online travel agent (OTA) to staff from a third party. Apart from that, Dego also had security concerns.
By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. For hotel staff, Visito simplifies operations by consolidating all guest conversations into one platform. Table of contents What does Visito do? The result?
A basic strategy might involve listing your property on a few key online travel agencies (OTAs) like Airbnb and Booking.com and leaving it at that. By strategically analyzing revenue booked, occupancy rates, acquisition costs, and guest segments, hotels can build an advanced distribution strategy that delivers real value.
8) Online Travel Agents (OTAs): Working with multiple online travel agents (OTAs) is crucial for increasing digital distribution and overall occupancy. Choosing OTA partners based on high reach, booking volume, and low commissions is key to a successful OTA strategy. that individual operators can only dream of.
Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
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