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Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?
.” Increasing online bookings with a channel manager When discussing the challenges of market and selling rooms online in the past, Silavadee Pool Spa Resort had to manually manage room availability, rate adjustments, and limited onlinesales channels.
They told us about how SiteMinder has improved their day-to-day business and even helped them to increase their onlinesales. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. “We We recently spoke to owner Matthias Gerber and his son Tom.
Understanding OTAs OTAs refer to Online Travel Agencies, which are online hotel booking websites for travelers and onlinesales channels for hotels. Listing up on multiple OTAs without having the means to avoid overbookings and grab more customers is a vague idea. Then this guide is all you need.
Given that VALA Hua Hin – Nu Chapter Hotels has partnered with several travel agencies, staff members had to spend a lot of time inputting data and managing the onlinesales channels manually. This allows us to develop sales strategies that generate the highest revenue, all within a single platform.”
Thanks to the two-way connection between their PMS, SiteMinder and onlinesales channels, managing reservations has become a breeze. SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings,” Jon highlights.
The stability of the real-time connection has also been a game-changer, ensuring that our inventory and rates are always up-to-date across all onlinesales channels.” SiteMinder’s unified platform has simplified the entire process, allowing us to manage all our sales channels from one central dashboard.
For guests, they are like the ultimate platform to look at multiple options, compare rates, read reviews, see hotels’ online scores, etc., Importance of OTAs for hotel booking As onlinesales channels, OTAs generate about 50% to 55% of hotel bookings. before making the reservation - everything in one place.
Optimised operations using two-way connectivity Thanks to the seamless integration between their PMS, SiteMinder, and multiple onlinesales channels, managing reservations has become incredibly easy for Alp’Azur. Secondly, we avoid overbooking issues as they are automatically removed from the calendar.
Optimised operations using two-way connectivity Thanks to the seamless integration between their PMS, SiteMinder, and multiple onlinesales channels, managing reservations has become incredibly easy for Alp’Azur. Secondly, we avoid overbooking issues as they are automatically removed from the calendar.
And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. In the case of one-way sync, reservations or cancellations will not be imported.
Online distribution Managing online distribution across various channels (OTAs, direct bookings, GDS) without an integrated system is arduous in today's digital age. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.
Key feature to look for: Integration with onlinesales channels While direct bookings are ideal, you still need to maintain visibility on OTAs and other channels. This avoids overbookings while maximising exposure. For example, let’s say you receive a direct booking through your website.
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