AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Travel 98

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.

Operations 98

Operations Revenue Hotels OTA 98

Intelity

DECEMBER 5, 2023

Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Automatically offer them 20% off any spa service during check-in.

Upsell 52

Upsell Revenue Dining Hotels 52

Hotel Speak

OCTOBER 10, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 78

Events Sales Operations Sales Process 78

Cloudbeds

NOVEMBER 15, 2024

While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.

Upsell 99

Upsell Occupancy Revenue Management Revenue 99

Amadeus Hospitality

MAY 16, 2024

Several key themes emerged from the research, including a primary focus of investment on ‘improving operational efficiencies during times of high occupancy’ (43%). Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process.

Upsell 130

Upsell Hospitality Revenue Travel 130

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 79

Revenue Upsell Dining Hotels 79

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

Operations 52

Operations Management Hotels Services 52

Hotel Speak

OCTOBER 4, 2024

80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue.

Revenue 111

Revenue Hotels Marketing Market 111

Cloudbeds

OCTOBER 9, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 59

Events Sales Operations Sales Process 59

Little Hotelier

NOVEMBER 26, 2024

Operating since 2022, this exclusive estate blends Balinese heritage with modern comforts, creating a calming and refreshing escape. An effective, user-friendly, system Ni Luh Ristiana Dewi, Sales Manager at Uma Kalai, shared how Little Hotelier’s features have simplified the property’s operations.

Operations 52

Operations Upsell General Manager Marketing Strategy 52

Intelity

AUGUST 29, 2023

For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.

Revenue 75

Revenue Upsell Operations Hotels 75

Social Hospitality

JULY 25, 2022

And this seems to be just the beginning of a new era in the way food business owners operate. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots & Operations. The Importance of Technology in Food Businesses. Choose Your Location Wisely.

Upsell 147

Upsell Business Sales B2B 147

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

Services 59

Services Dining Hotels Revenue 59

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Marketing 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.

Operations 59

Operations Management OTA Hotels 59

Hotelogix

MAY 16, 2024

It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.   Boost revenue: Make the best use of an upselling/cross-selling strategy.

Operations 52

Operations OTA Hotels Revenue 52

AskSuite

NOVEMBER 6, 2024

The integration of artificial intelligence (AI) into the hospitality industry is reshaping how hotels, resorts, and other hospitality models operate. AI is enhancing the guest experience and improving operational efficiency while elevating profits. Balancing AI with human expertise maximizes operational efficiency. The result?

Operations 52

Operations Hospitality Upsell Revenue 52

Hotel Business

MAY 16, 2024

This includes offers at every stage of the guest’s journey, from initiating a room upgrade at the time of booking to upselling daily breakfast during their stay, to offering late check-out. Individual franchisee results may vary. “At

Upsell 59

Upsell Digital Marketing General Manager Revenue 59

Cloudbeds

APRIL 15, 2024

In this article, we explore the basics of hotel automation and actionable ways that it can streamline hotel operations in 2024. Hotel automation is the use of machines and computers to conduct tasks typically performed manually by employees to increase productivity and reduce operating costs. What is hotel automation?

Revenue Management 98

Revenue Management Hotels Operations Revenue 98

Cloudbeds

JUNE 23, 2023

This is how customers expect services today, including in the hotel industry. Major brands in the travel industry, such as Expedia and Booking.com, have already integrated conversational AI chatbots into their operations to assist customers by processing bookings, recommending travel plans, and offering promotions. Fast and easy.

Upsell 98

Upsell Services Hotels Target Marketing 98

Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

SiteMinder

MAY 12, 2022

Room service at your hotel can be one of the trickiest parts of the business to get right. Room service is also not always easy to convert into a profitable exercise for your property, as there can be high operating costs and expenses involved. Increased safety measures, such as contactless service. Table of contents.

Services 52

Services Revenue Upsell Sales 52

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.

Operations 52

Operations Management OTA Hotels 52

SiteMinder

APRIL 10, 2024

Our service is personal, cosy, and intimate, providing warm luxury to guests. Part of that equation is ensuring backend operations run smoothly and effectively to meet business goals. We believe in the importance of details and a soft touch of personalisation to create a memorable experience for our guests.”

Upsell 98

Upsell Revenue Business Marketing 98

STAAH

APRIL 23, 2024

Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams.

Revenue Management 101

Revenue Management Revenue Ancillary Revenue Management 101

Hotel Designs

FEBRUARY 19, 2024

In this second in a series of articles for Hotel Designs, Rozencwajg looks at what to do with the data once it has been gathered… Consider a scenario at a prestigious hotel in London, which needs to increase room rates to fully operate within necessary margins. However, uncovering these requires deep analysis and context comprehension.

Retail 105

Retail Upsell Hospitality Consumer 105

Hotel Business

MAY 16, 2024

Several key themes emerged from the research, including a primary focus of investment on “improving operational efficiencies during times of high occupancy (43%).” Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process.

Upsell 72

Upsell Occupancy Revenue Travel 72

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Intelity

APRIL 18, 2023

After four days at the pool, consider offering nanny services so the adult guests can enjoy a date night at one of your on-site restaurants without the kids. Notice a guest has ordered a glass of Merlot from room service the last two nights? This will make their workday run more smoothly while providing an upsell for the property.

Upsell 83

Upsell Hotels Services Revenue 83

Hotel Speak

JUNE 6, 2024

SHR is key to the vision of becoming a one-stop shop for the full range of hospitality property management, operations, and front-of-house tools. It further bolsters our accommodation offer following the acquisition of Guestline last year – a leading hotel distribution and operations platform provider.”

Revenue 83

Revenue Hotels Operations Casinos 83

SiteMinder

JUNE 26, 2024

While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues.

Revenue 72

Revenue Revenue Management Upsell Global Distribution System 72