Hotel Speak

OCTOBER 10, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 82

Events Sales Operations Sales Process 82

AskSuite

NOVEMBER 6, 2024

The integration of artificial intelligence (AI) into the hospitality industry is reshaping how hotels, resorts, and other hospitality models operate. AI is enhancing the guest experience and improving operational efficiency while elevating profits. Balancing AI with human expertise maximizes operational efficiency. The result?

Operations 52

Operations Hospitality Upsell Revenue 52

Cloudbeds

OCTOBER 9, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 59

Events Sales Operations Sales Process 59

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Travel 98

Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

Hotel Management

APRIL 18, 2023

Looking to enhance the guest experience and streamline hotel operations? Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions.

Upsell 147

Upsell Hotels Services Operations 147

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.

Operations 98

Operations Revenue Hotels OTA 98

Hotel Business

NOVEMBER 21, 2024

IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.

Upsell 59

Upsell Revenue Management Resorts Closing 59

Cloudbeds

NOVEMBER 15, 2024

While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.

Upsell 92

Upsell Occupancy Revenue Management Revenue 92

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

Hotelogix

MAY 16, 2024

It's about exceeding them while efficiently managing your operations. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.   Boost revenue: Make the best use of an upselling/cross-selling strategy.

Operations 52

Operations OTA Hotels Revenue 52

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Market 52

SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

Services 59

Services Dining Hotels Revenue 59

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

Cloudbeds

SEPTEMBER 18, 2024

Data analytics is the cornerstone of successful hotel operations. This data can then be used to make changes to improve revenue management, occupancy, guest experience, and operational efficiency. By tracking real-time data from online reviews, accommodation operators can measure overall guest satisfaction and ratings by department.

Operations 40

Operations Revenue Management Occupancy Revenue 40

StayNTouch

JULY 30, 2024

Modern PMS solutions have evolved to address the complex needs of hotels, ranging from guest experience enhancement to operational efficiency. One: Mobile and Cloud Flexibility The goal of any PMS provider should be to enhance a hotel’s operations team with greater consistency and flexibility.

Upsell 52

Upsell Management Operations Hotels 52

Hotel Business

MAY 16, 2024

This includes offers at every stage of the guest’s journey, from initiating a room upgrade at the time of booking to upselling daily breakfast during their stay, to offering late check-out. Individual franchisee results may vary. “At

Upsell 59

Upsell Digital Marketing Revenue General Manager 59

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.

Operations 59

Operations Management OTA Hotels 59

SiteMinder

OCTOBER 1, 2024

Hotel automation is the use of technology to perform routine tasks and manage operations in a hotel with minimal human intervention. Automation helps hotels operate more smoothly and allows staff to focus on high-value tasks, improving both operational efficiency and the guest experience.

Upsell 52

Upsell Revenue Revenue Management Hotels 52

Hotelogix

OCTOBER 17, 2024

Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers.   Here are five key advantages of using an online booking system for your property to enhance operations, improve guest experience, and increase profitability. It eliminates the need for human involvement. 

Upsell 52

Upsell Revenue Hotels Overbooking 52

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.

Operations 52

Operations Management OTA Hotels 52

Intelity

AUGUST 29, 2023

For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.

Revenue 75

Revenue Upsell Operations Hotels 75

AskSuite

OCTOBER 24, 2024

This goes beyond simply filling rooms; it’s also about: Increasing profits throughout the year; Building lasting guest relationships; Maximizing upselling and cross-selling; Discovering new sales opportunities. The most important are: Direct bookings; Business conferences; Group bookings; Upselling and cross-selling.

Hotel Sales 52

Hotel Sales Revenue Sales Upsell 52

Hotel Speak

OCTOBER 4, 2024

80 DAYS Stand 1318 80 DAYS is an award-winning, full service creative and digital marketing agency that specialises in hospitality, working with some of the world’s most respected hotel and travel brands. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue.

Revenue 113

Revenue Hotels Market Marketing 113

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 79

Revenue Upsell Dining Hotels 79

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. You must also negotiate better rates with suppliers and streamline operations to cut unnecessary expenses. By packaging these services attractively, you can encourage guests to spend more.

Revenue 52

Revenue Management Upsell Target Marketing 52

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk. Is a digital concierge the same as a virtual front desk?

Services 52

Services Hotels Upsell Revenue 52

Little Hotelier

NOVEMBER 18, 2024

Especially for small hotels, having a concierge service adds a personal touch that keeps guests coming back. In this article, we’ll explore what a concierge does, why they’re essential, and how you can bring concierge-style service to your hotel – whether that’s in a new hire, new technology, or both.

Hiring 52

Hiring Services Hotels Upsell 52

SiteMinder

MAY 12, 2022

Room service at your hotel can be one of the trickiest parts of the business to get right. Room service is also not always easy to convert into a profitable exercise for your property, as there can be high operating costs and expenses involved. Increased safety measures, such as contactless service. Table of contents.

Services 52

Services Revenue Upsell Sales 52

Amadeus Hospitality

MAY 16, 2024

Several key themes emerged from the research, including a primary focus of investment on ‘improving operational efficiencies during times of high occupancy’ (43%). Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process.

Upsell 130

Upsell Revenue Hospitality Travel 130

Hotel Business

AUGUST 22, 2024

.” Under the agreement, BWH Hotels will utilize Canary’s Guest Engagement Platform, which includes Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping and Digital Compendium. BWH Hotels will be able to manage guest engagement across multiple touch points in one platform. “We

Upsell 52

Upsell Management Services Hospitality 52

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

Hotel Business

MAY 16, 2024

Several key themes emerged from the research, including a primary focus of investment on “improving operational efficiencies during times of high occupancy (43%).” Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process.

Upsell 72

Upsell Revenue Occupancy Travel 72

SiteMinder

JUNE 26, 2024

While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues.

Revenue 72

Revenue Revenue Management Upsell Global Distribution System 72