MediaBoom

MARCH 14, 2024

The advent of digital advertising has revolutionized the way lodgings are showcased, making it easier to compare features and services. Explore how these 15 services can elevate your property’s online presence, drawing in more visitors and boosting revenue: 1.

Digital Marketing 68

Digital Marketing Services Market Marketing 68

STAAH

MARCH 17, 2024

The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.

Overbooking 99

Overbooking OTA Revenue Upsell 99

A Sales Guy

APRIL 10, 2017

United overbooked a flight. In an effort to maximize bookings and make sure flights are full, airlines commonly overbook anticipating people don’t show, miss their connections, etc. It happens, I get it. Unfortunately, every once in a while, everyone shows up. You maybe right, but what good does it do to be right, if you lose.

Overbooking 114

Overbooking Travel Sales Services 114

eZee Absolute

DECEMBER 7, 2023

I kid you not, most of the hotels refrain from opting for any sort of revenue management services. This myth has gained momentum because RM services are being adopted majorly by high-end accommodation providers. They had so much potential — the staff, service, rooms; everything about it was just so perfect. That’s not all.

Revenue Management 98

Revenue Management Revenue Management Overbooking 98

SiteMinder

MAY 21, 2023

The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.

Resorts 98

Resorts Overbooking Yield Management OTA 98

STAAH

OCTOBER 15, 2024

A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.

Operations 93

Operations OTA Overbooking Revenue 93

STAAH

JUNE 11, 2023

The manual nature of updates limited the OTA partners they could work with as the risk of overbooking and other errors was very high, especially as they frequently have connectivity issues. Prior to joining the STAAH network, the hotel staff spent endless hours updating availability and rates on OTAs.

Overbooking 96

Overbooking OTA Revenue Hotels 96

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

Hospitality 97

Hospitality Overbooking Services Management 97

STAAH

OCTOBER 13, 2024

STAAH provided a centralised way to set and update inventory and rates River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels.

Resorts 108

Resorts Operations Shopping Overbooking 108

STAAH

MARCH 31, 2024

Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings. In a complex hotel distribution world, STAAH made things simple.

Resorts 102

Resorts Overbooking Hotels Revenue 102

Hotel Speak

JULY 4, 2024

July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.

Revenue 89

Revenue Revenue Management Forecasting Overbooking 89

SiteMinder

NOVEMBER 23, 2022

Therefore, we always try to ensure that we provide a high level of service to each guest and make certain that every guest is satisfied with the experience of staying with us,“ said Viki Edy Priyatna, E-Business & Reservations Manager. Most of our guests are young couples, honeymooners, or those who are celebrating their anniversary.

Overbooking 105

Overbooking Hotels Revenue Management 105

STAAH

FEBRUARY 25, 2024

The group currently manages 21 hotels, all run under the philosophy “Where Tradition, Culture and Service Merged”. That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. STAAH fixed these issues.

Revenue 95

Revenue Resorts Overbooking Hotels 95

SiteMinder

JANUARY 30, 2023

Table of contents SiteMinder solves online visibility woes Apart from providing the best service possible, hotels must not neglect the need to maximise their sales channels to boost revenue. Unfortunately this practice was difficult to achieve for Hanging Gardens of Bali.

Average Daily Rate 98

Average Daily Rate Global Distribution System Sales Management 98

Hotelogix

DECEMBER 7, 2023

It allows travellers to compare rates and services of multiple properties. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.  Discounts per booking and offers like free nights, complimentary services, etc, resonate well with customers.

OTA 107

OTA Overbooking ROI Hotels 107

STAAH

MAY 7, 2023

It is known for its exceptional service and passionate attention to detail. Airways prides itself on its highly personalised butler service. STAAH was chosen after careful consideration, as it stood out for its innovative solutions, customer service and affordability.

Overbooking 90

Overbooking General Manager Revenue Hotels 90

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. By synchronising room availability across all distribution channels, you eliminate the risk of overbooking.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

STAAH

APRIL 16, 2024

In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Choose a provider that offers comprehensive support services, including training resources, technical assistance, and regular updates.

Revenue Management 91

Revenue Management Revenue Management Forecasting 91

Little Hotelier

JULY 20, 2023

The focus of SoloQui B&B: to welcome and take care of the guests “Offering quality services has always been a key point for us, that is why we focus on customer relations”, said Elisa Giusto, owner of SoloQui B&B. “We SoloQui B&B tested the customer service positively.

Management 75

Management Overbooking OTA Small Business 75

SiteMinder

MAY 21, 2023

With a design reminiscent of a luxurious 5-star hotel, Ping Nakara Hotel places equal emphasis on exceptional client service and creating a warm and friendly atmosphere. Unfortunately, instances of overbooking would sometimes occur before our staff could update the bookings from all channels.

Overbooking 87

Overbooking Hotels Services Sales 87

Hotelogix

OCTOBER 10, 2024

Advantages of Self-Check-In for Hotels Real-Time Management: Integration with a cloud-based PMS keeps room availability, bookings, and guest information accurate and up-to-date, minimizing overbookings and errors. Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff.

Hotels 92

Hotels Services Operations Overbooking 92

STAAH

SEPTEMBER 9, 2024

On the channel management front, overbookings and incorrect pricing were adding to the poor online experience for Sutton Hall. 24/7 Customer Support Nothing speaks louder about the quality of a provider than customer service, and STAAH passes with flying colors according to the team at Sutton Hall.

Revenue 82

Revenue Overbooking OTA Revenue Management 82

Hotel Speak

OCTOBER 10, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 78

Events Sales Operations Sales Process 78

SiteMinder

MAY 2, 2023

With only 24 rooms it is one of the few family-owned hotels in town that has earned a reputation for personal and attentive service. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. “We Town Hotel is located in a quiet side street only a short walk from all these sights.

Overbooking 97

Overbooking Online Sales Hotels OTA 97

SiteMinder

JANUARY 21, 2024

The resort caters to a diverse range of guests, with family groups constituting more than 50% of their main customer base, alongside couples, retirees, and various government service groups. Table of contents Reservation challenges before joining SiteMinder Ms. Thank you Chao Lao Cabana and best of luck in the future!

Resorts 52

Resorts Overbooking OTA Occupancy 52

STAAH

AUGUST 20, 2023

They wanted a platform that was fast and performant – quickly updating inventory and rates across multiple online channels, minimising errors and overbooking. For a busy resort like theirs, this is a boon as it means staff are not taken away from guest services into the administration of distribution.

Revenue 89

Revenue Overbooking Resorts Occupancy 89

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

SiteMinder

OCTOBER 26, 2023

Dallas, USA – Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company, has adopted SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, as part of its newly-announced business intelligence technology matrix.

Revenue Management 81

Revenue Management Revenue Resorts Management 81

Cloudbeds

APRIL 15, 2024

When the pandemic hit in 2020, property owners were forced to adopt technology to meet traveler demand for contactless services and offset staffing shortages. Whereas self-service automation involves guests helping themselves, employee-facing automation involves computers helping employees.

Revenue Management 98

Revenue Management Hotels Operations Revenue 98

Social Tables

SEPTEMBER 21, 2023

Acting as an event venue opens restaurants to the revenue potential associated with event rental and catering services—revenue with higher profit margins than traditional food service. With built-in food service available , guests never have to worry about their food getting cold as it travels from the kitchen to the event.

Events 88

Events Dining Services Accommodation 88

Little Hotelier

FEBRUARY 5, 2024

This feature helps streamline the booking process, reducing the risk of overbooking and ensuring a smooth check-in experience for guests. Third-party integrations Little Hotelier offers integrations with a wide range of third-party services, including payment processors, accounting software, and guest review platforms. Cancel anytime.

Management 59

Management Overbooking OTA Accommodation 59

SiteMinder

MAY 17, 2023

Table of contents An unforgettable guest experience This is not just a beautiful place but the services from the hotel will impress you even more. Therefore, we strive to provide the best service from the moment our guests make their booking to the very end, when they check out.”

Revenue 52

Revenue Overbooking Operations Online Sales 52

Inn Quest

FEBRUARY 1, 2023

Integrating a PMS with your Customer Relation Management (CRM) system create personalized messages and services that can help increase guest loyalty and repeat stays. Hotel managers must be aware of what is said about their hotel online and ensure that they provide excellent service and address any issues guests may have.

Management 88

Management Consumer Hotels Overbooking 88

STAAH

SEPTEMBER 25, 2024

This reduces the risk of overbookings and guarantees accurate information for potential guests. As other OTAs, you can take inspiration from these enhancements to improve your own services and offerings. Empower your hotel partners and elevate your marketplace by exploring similar integrations!

Overbooking 52

Overbooking OTA Management Services 52

Inn Quest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Operations 88

Operations Management Revenue Revenue Management 88

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Handling these queries manually can lead to overbookings. It helps prevent overbooking and ensures guest preferences are captured seamlessly.

Operations 64

Operations Overbooking Hotels Services 64