Inn Quest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Firstly, What is Hotel Inventory Management?

Management 87

Management Overbooking Revenue Hotels 87

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

Hospitality 86

Hospitality Overbooking Services Management 86

STAAH

OCTOBER 15, 2024

A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.

Operations 84

Operations OTA Overbooking Revenue 84

eZee Absolute

DECEMBER 7, 2023

I kid you not, most of the hotels refrain from opting for any sort of revenue management services. This myth has gained momentum because RM services are being adopted majorly by high-end accommodation providers. They had so much potential — the staff, service, rooms; everything about it was just so perfect. That’s not all.

Revenue Management 98

Revenue Management Revenue Management Overbooking 98

STAAH

SEPTEMBER 25, 2024

This reduces the risk of overbookings and guarantees accurate information for potential guests. As other OTAs, you can take inspiration from these enhancements to improve your own services and offerings. Empower your hotel partners and elevate your marketplace by exploring similar integrations!

Overbooking 52

Overbooking OTA Management Services 52

STAAH

MARCH 17, 2024

The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.

Overbooking 91

Overbooking OTA Revenue Upsell 91

STAAH

OCTOBER 15, 2024

A good PMS streamlines these processes, freeing up staff to focus on delivering exceptional service. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.

OTA 52

OTA Overbooking Revenue Management Revenue 52

Hotelogix

OCTOBER 4, 2024

Choosing the right OTA channel manager can streamline your hotel’s online distribution strategy, prevent overbookings, and boost overall profitability. This prevents overbookings and reduces manual work. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

OTA 52

OTA Management Overbooking Revenue 52

SiteMinder

MAY 21, 2023

The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. Our goal is to provide exceptional service to our guests from the moment they book until their departure.

Resorts 98

Resorts Overbooking Yield Management OTA 98

Catala Consulting

SEPTEMBER 19, 2024

The front office department is the heart of guest interaction, and its efficiency and service quality can make or break a hotel’s reputation. Recruiting, training, and retaining employees is a time-consuming process that impacts service consistency. Overbooking can lead to guest dissatisfaction and damage the hotel’s reputation.

Overbooking 52

Overbooking Operations Revenue Management Management 52

Hotel Speak

JULY 4, 2024

July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.

Revenue 94

Revenue Revenue Management Forecasting Overbooking 94

STAAH

OCTOBER 13, 2024

STAAH provided a centralised way to set and update inventory and rates River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels.

Resorts 101

Resorts Operations Shopping Revenue 101

Hotel Speak

OCTOBER 10, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 82

Events Sales Operations Sales Process 82

SiteMinder

JANUARY 21, 2024

The resort caters to a diverse range of guests, with family groups constituting more than 50% of their main customer base, alongside couples, retirees, and various government service groups. Table of contents Reservation challenges before joining SiteMinder Ms. Thank you Chao Lao Cabana and best of luck in the future!

Resorts 52

Resorts Overbooking OTA Occupancy 52

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Handling these queries manually can lead to overbookings. It helps prevent overbooking and ensures guest preferences are captured seamlessly.

Operations 52

Operations Overbooking Hotels Services 52

Hotelogix

OCTOBER 10, 2024

Advantages of Self-Check-In for Hotels Real-Time Management: Integration with a cloud-based PMS keeps room availability, bookings, and guest information accurate and up-to-date, minimizing overbookings and errors. Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff.

Hotels 92

Hotels Services Operations Overbooking 92

STAAH

JUNE 11, 2023

The manual nature of updates limited the OTA partners they could work with as the risk of overbooking and other errors was very high, especially as they frequently have connectivity issues. Prior to joining the STAAH network, the hotel staff spent endless hours updating availability and rates on OTAs.

Overbooking 90

Overbooking OTA Revenue Hotels 90

Cloudbeds

OCTOBER 9, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 59

Events Sales Operations Sales Process 59

SiteMinder

MAY 17, 2023

Table of contents An unforgettable guest experience This is not just a beautiful place but the services from the hotel will impress you even more. Therefore, we strive to provide the best service from the moment our guests make their booking to the very end, when they check out.”

Revenue 52

Revenue Overbooking Operations Online Sales 52

STAAH

SEPTEMBER 9, 2024

On the channel management front, overbookings and incorrect pricing were adding to the poor online experience for Sutton Hall. 24/7 Customer Support Nothing speaks louder about the quality of a provider than customer service, and STAAH passes with flying colors according to the team at Sutton Hall.

Revenue 73

Revenue Overbooking OTA Revenue Management 73

Little Hotelier

FEBRUARY 5, 2024

This feature helps streamline the booking process, reducing the risk of overbooking and ensuring a smooth check-in experience for guests. Third-party integrations Little Hotelier offers integrations with a wide range of third-party services, including payment processors, accounting software, and guest review platforms. Cancel anytime.

Management 59

Management Overbooking OTA Accommodation 59

STAAH

MARCH 31, 2024

Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings. In a complex hotel distribution world, STAAH made things simple.

Resorts 93

Resorts Overbooking Hotels Revenue 93

Hotelier Magazine

NOVEMBER 1, 2024

These high-pressure scenarios can arise from various sources, including unexpected service disruptions, complex guest requests and staffing challenges. At the heart of these high-pressure situations is the need to maintain exceptional customer service while simultaneously managing the internal operations of the business.

Management 59

Management Hospitality Services Events 59

Little Hotelier

JULY 20, 2023

The focus of SoloQui B&B: to welcome and take care of the guests “Offering quality services has always been a key point for us, that is why we focus on customer relations”, said Elisa Giusto, owner of SoloQui B&B. “We SoloQui B&B tested the customer service positively.

Management 75

Management Overbooking OTA Small Business 75

STAAH

FEBRUARY 25, 2024

The group currently manages 21 hotels, all run under the philosophy “Where Tradition, Culture and Service Merged”. That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. STAAH fixed these issues.

Revenue 86

Revenue Resorts Overbooking Hotels 86

Hotelogix

DECEMBER 7, 2023

It allows travellers to compare rates and services of multiple properties. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.  Discounts per booking and offers like free nights, complimentary services, etc, resonate well with customers.

OTA 107

OTA Overbooking ROI Hotels 107

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. By synchronising room availability across all distribution channels, you eliminate the risk of overbooking.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Overbooking 59

Overbooking Revenue Upsell Services 59

STAAH

MAY 7, 2023

It is known for its exceptional service and passionate attention to detail. Airways prides itself on its highly personalised butler service. STAAH was chosen after careful consideration, as it stood out for its innovative solutions, customer service and affordability.

Overbooking 81

Overbooking General Manager Revenue Hotels 81

SiteMinder

JANUARY 30, 2023

Table of contents SiteMinder solves online visibility woes Apart from providing the best service possible, hotels must not neglect the need to maximise their sales channels to boost revenue. Unfortunately this practice was difficult to achieve for Hanging Gardens of Bali.

Average Daily Rate 98

Average Daily Rate Global Distribution System Sales Management 98

SiteMinder

JULY 21, 2024

He decided to change providers and was quickly convinced by the services. Instead, Peter often had to juggle several roles at the same time: chef, receptionist, service and caretaker. An extreme time saver and no more overbookings It was the simple and flexible handling that ultimately convinced Peter about SiteMinder and 3RPMS.

Operations 52

Operations Overbooking Hotels Cancellation 52

Little Hotelier

JULY 14, 2024

His dedication to managing every step of the service and treating guests like family has been a key factor. We can immediately put customer information into Little Hotelier’s calendar, ensuring that rooms will not be overbooked,” said Mr. Akkaphong. For him, customers mean everything. It’s ideal for new business owners.”

Business 52

Business Overbooking OTA Management 52

STAAH

APRIL 16, 2024

In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Choose a provider that offers comprehensive support services, including training resources, technical assistance, and regular updates.

Revenue Management 83

Revenue Management Revenue Management Forecasting 83

SiteMinder

NOVEMBER 23, 2022

Therefore, we always try to ensure that we provide a high level of service to each guest and make certain that every guest is satisfied with the experience of staying with us,“ said Viki Edy Priyatna, E-Business & Reservations Manager. Most of our guests are young couples, honeymooners, or those who are celebrating their anniversary.

Overbooking 105

Overbooking Hotels Revenue Management 105

SiteMinder

MAY 21, 2023

With a design reminiscent of a luxurious 5-star hotel, Ping Nakara Hotel places equal emphasis on exceptional client service and creating a warm and friendly atmosphere. Unfortunately, instances of overbooking would sometimes occur before our staff could update the bookings from all channels.

Overbooking 87

Overbooking Hotels Services Sales 87

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Reservation Management: Effectively managing reservations ensures that the hotel maintains high occupancy levels while minimizing overbooking issues.

Operations 52

Operations Management Hotels Services 52