Cloudbeds

OCTOBER 9, 2024

By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.

Events 59

Events Sales Operations Sales Process 59

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Overbooking 59

Overbooking Revenue Upsell Services 59

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. By synchronising room availability across all distribution channels, you eliminate the risk of overbooking.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Reservation Management: Effectively managing reservations ensures that the hotel maintains high occupancy levels while minimizing overbooking issues.

Operations 52

Operations Management Hotels Services 52

STAAH

OCTOBER 18, 2022

These communications become a fantastic opportunity to upsell your services. Equally, for guests booking via other online channels, making sure your information, availability and rates are accurate is important to avoid overbookings that definitely leave a negative experience for guests. #4 2 Allow perosnalisation.

Revenue 88

Revenue Upsell OTA Overbooking 88

AskSuite

JULY 20, 2023

The success of a hotel hinges on more than just its architecture and impeccable service, it’s about managing all moving pieces efficiently. Customer service, sales, marketing, and reservation teams hold significant roles in a hotel’s success. Maybe it’s your location, amenities, or outstanding customer service.

Management 52

Management Business Upsell Marketing Strategy 52

Hotelogix

NOVEMBER 7, 2024

You want to make sure your hotel is available where your guests are looking, but also avoid overbooking or confusion about prices across multiple channels. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in.

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.  Use this information to offer personalized services and run targeted promotions and loyalty programs.  We are not done yet.

Overbooking 52

Overbooking Hotels Upsell Services 52

eZee Absolute

FEBRUARY 7, 2024

Maintaining rate parity, real-time inventory, handling overbookings and under-bookings, and whatnot! Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue.

Upsell 59

Upsell Hotels Overbooking Revenue 59

Cloudbeds

APRIL 8, 2024

It can be customized to fit your brand, cater to international audiences with multi-language and currency options, and offer add-ons or upsells to help you increase revenue. Upsells and add-ons. How robust is the knowledge base for self-service learning and troubleshooting? Travelers crave experiences.

OTA 98

OTA Upsell Average Length of Stay Revenue 98

Cloudbeds

APRIL 15, 2024

When the pandemic hit in 2020, property owners were forced to adopt technology to meet traveler demand for contactless services and offset staffing shortages. Whereas self-service automation involves guests helping themselves, employee-facing automation involves computers helping employees.

Revenue Management 98

Revenue Management Hotels Operations Revenue 98

Clock Software Hospitality

NOVEMBER 24, 2020

The secret is that in order to maintain the quality of the service they provide they have to automate it. By preventing overbookings, independent hospitality providers are allowing their establishments to seem more exclusive and in turn, increase their value on the hospitality market.

Upsell 52

Upsell Hotels Accommodation Events 52

Hotel Speak

JULY 24, 2024

By leveraging a diverse array of distribution channels, hotels can tap into different market segments and geographical regions, increasing visibility to attract high value customers which unlocks opportunities for upsell, therefore increasing the revenue potential.

OTA 79

OTA Hotels Revenue Revenue Management 79

Hotelogix

SEPTEMBER 22, 2024

A cloud based hotel PMS can come to the rescue and help in managing the operations while selling the exclusive services online to attract more guests. Channel Manager : This feature updates your resort's room availability across all online travel platforms, helping avoid overbookings.

Resorts 52

Resorts Management Operations Revenue 52

Catala Consulting

JULY 30, 2023

Some resorts also turn to outsourced revenue management services. Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows. Such services might include dining, spa services, on-site entertainment, or event fees.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

SiteMinder

JUNE 12, 2024

Reservations management can be defined as a service role which includes tasks such as assigning room categories, dealing with VIP guests, customer interaction, converting calls to bookings, updating availability, and managing upgrades. This can involve overbooking strategies to account for last-minute cancellations or no-shows.

Yield Management 98

Yield Management Management Revenue Management Revenue 98

SiteMinder

SEPTEMBER 6, 2023

Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Hotels 98

Hotels Revenue Occupancy Services 98

Hotel Speak

JULY 4, 2023

For example, Cloud Hotel PMS allows them to integrate with the right solution provider to roll out contactless guest services that today’s guests like the most. They can work with a hotel channel manager to ensure real-time distribution of rates and inventories across OTAs for better visibility, more sales, and zero overbookings.

Hotels 52

Hotels Revenue Revenue Management Occupancy 52

Hotelogix

MAY 16, 2024

Enhanced guest experience: With access to guest data from the PMS, you can understand your past guests' likes and dislikes and offer personalized services during their subsequent visits. Sell more rooms: With increased online visibility, you can drive more bookings while eliminating overbookings and guest dissatisfaction. 

Operations 52

Operations OTA Hotels Revenue 52

Xotels

APRIL 3, 2024

Mix of business and leisure amenities and services (see how to target the bleisure market ). Inventory Management & Overbooking When looking to maximise profits, having room availability data at your fingertips can give a hotel a competitive advantage, and optimise prices according the hotel inventory you have left on the books.

Revenue Management 76

Revenue Management Revenue Management Ancillary Revenue 76

SiteMinder

NOVEMBER 20, 2023

This ensures that inventory levels, rates, and other crucial data are always current, reducing the risk of overbookings and other potential issues. Maximising profit margins: SiteMinder encourages direct bookings through its optimised website builder and integrated booking engine.

OTA 59

OTA Revenue Management Overbooking 59

eZee Absolute

SEPTEMBER 26, 2024

For example, if a hotel notices a spike in no-shows on weekends during peak season, they can adjust their staffing or overbooking strategy. Remember, data analysis is not about blaming guests, but about understanding their needs and preferences to improve your services. It’s like detective work, but with spreadsheets.

Cancellation 52

Cancellation Hotels Revenue OTA 52

Cloudbeds

FEBRUARY 28, 2024

When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. This will help you increase occupancy, maintain rate parity, and prevent pricing errors, overbookings, and lost sales. Generate more revenue. Guestcentric.

Revenue Management 98

Revenue Management Revenue Hotels Operations 98

Hotelogix

OCTOBER 19, 2023

It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.   Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences.

Hotels 52

Hotels Revenue OTA Management 52

StayNTouch

NOVEMBER 16, 2022

It’s critical to integrate your PMS and booking engine with a channel manager so that you can efficiently manage distribution through multiple OTAs, gain valuable data on channel profitability, and prevent overbookings. It’s also critical to empower your staff to deliver the best service they can.

OTA 52

OTA Hotels Revenue Overbooking 52

Clock Software Hospitality

NOVEMBER 3, 2020

Having complete control over occupancy 24/7 will certainly cut down on the manpower it takes to keep inventory in order and prevent unwanted overbookings. Arrival hours and check-ins are often a bother, and whenever guests are offered round-the-clock check-in services they tend to favour the establishment.

Hospitality 52

Hospitality OTA Revenue Management Hotels 52

Cloudbeds

JULY 15, 2023

And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. How robust is the knowledge base for self-service learning and troubleshooting?

Management 76

Management OTA Cancellation Overbooking 76

SiteMinder

OCTOBER 11, 2022

A PMS also significantly reduces the risk of overbooking your rooms, directly improving the guest experience at your property. Point of sale services. This will improve a guest’s experience when they are looking to charge products and services to their room for a seamless experience throughout. Invoice and payment options.

Hotels 52

Hotels Management Revenue Management Revenue 52

Cloudbeds

JUNE 8, 2023

This year, more properties will invest in technology to help create new revenue opportunities, build better websites , manage marketing campaigns, automate services, and improve the guest experience. An HMS will organize your guest information and provide opportunities to personalize service through guest messaging tools. in revenue.

Management 98

Management Hotels Revenue Digital Marketing 98