Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

Lodging

FEBRUARY 1, 2024

AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.

Hospitality 162

Hospitality Upsell General Manager Events 162

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Travel 98

Revinate

JULY 11, 2023

So, your call center team struggles to offer the relevant upsells and personalized [.] The post Why hotels can’t afford to ignore voice as a service (VaaS) appeared first on Revinate. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls.

Services 52

Services Upsell Hotels Hospitality 52

Lodging

DECEMBER 1, 2023

The new Kiosk has been upgraded for speed in terms of its build and functionality and enables hotels to upsell products and services during the check-in process. The kiosk can be used for check-in and check-out by guests or by staff. Used in economy, midscale, and luxury properties, guests can choose to check-in how they want.

Upsell 162

Upsell Services Hotels 162

Webrezpro

SEPTEMBER 18, 2024

Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate. You can send notifications, responses, upsells, and more to the right guests at the right time. For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS).

Marketing 88

Marketing Market Upsell Services 88

Bookassist

MARCH 8, 2022

Personalise each and every stay with Add-ons An Add-on is an extra service, product or experience that you can offer your guests as part of the booking. Add-on options are only found on your official website and once discovered by your guests you’ll find they’ll always want to book direct for this extra personalised service.

Upsell 52

Upsell Events Services OTA 52

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

Services 59

Services Dining Hotels Revenue 59

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Market 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

Hotel Management

APRIL 18, 2023

Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions. Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction.

Upsell 147

Upsell Hotels Services Operations 147

Hospitality Tech

JUNE 26, 2024

WelcomeLink is a guest verification platform designed to help mitigate the risk of fraudulent bookings, reduce rule-breaking, collect deposits, upsell services, and avoid disruptive guests.

Upsell 52

Upsell Services 52

eZee Absolute

JANUARY 24, 2023

Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services.

Services 52

Services Revenue Upsell Hotels 52

Experience Hotel

DECEMBER 14, 2023

L’upsell ou la vente additionnelle désigne une stratégie commerciale consistant à proposer aux clients des produits ou services supplémentaires, ou de gamme supérieure à ceux initialement envisagés. Services gratuits Bien que petits, leur importance ne doit pas être sous-estimée.

Upsell 52

Upsell Services 52

AskSuite

OCTOBER 24, 2024

This goes beyond simply filling rooms; it’s also about: Increasing profits throughout the year; Building lasting guest relationships; Maximizing upselling and cross-selling; Discovering new sales opportunities. The most important are: Direct bookings; Business conferences; Group bookings; Upselling and cross-selling.

Hotel Sales 52

Hotel Sales Revenue Sales Upsell 52

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

SiteMinder

MAY 12, 2022

Room service at your hotel can be one of the trickiest parts of the business to get right. Room service is also not always easy to convert into a profitable exercise for your property, as there can be high operating costs and expenses involved. Increased safety measures, such as contactless service. Table of contents.

Services 52

Services Revenue Upsell Sales 52

Little Hotelier

NOVEMBER 18, 2024

Especially for small hotels, having a concierge service adds a personal touch that keeps guests coming back. In this article, we’ll explore what a concierge does, why they’re essential, and how you can bring concierge-style service to your hotel – whether that’s in a new hire, new technology, or both.

Hiring 52

Hiring Services Hotels Upsell 52

eHotelier

APRIL 24, 2024

In the realm of hospitality, the dynamics between order value, tip amounts, and service charge levels play a crucial role in determining the overall income of service staff.

Upsell 52

Upsell Services Hospitality 52

eHotelier

NOVEMBER 8, 2023

For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities. Upsell opportunities can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience.

Upsell 52

Upsell Revenue Services Hotels 52

Hotel Business

MAY 16, 2024

This includes offers at every stage of the guest’s journey, from initiating a room upgrade at the time of booking to upselling daily breakfast during their stay, to offering late check-out.

Upsell 59

Upsell Digital Marketing Revenue General Manager 59

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

Demand Calendar

JANUARY 11, 2024

This is an opportunity for hotels to personalize the guest experience, including upselling and offering additional services. Instead of heavily focusing on re-attracting past guests, the emphasis should be on understanding and appealing to potential new guests. The crucial moment comes when a reservation is made.

Upsell 88

Upsell Marketing Strategy Market Marketing 88

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Optimizing ancillary revenue streams: To diversify your revenue sources, consider enhancing offerings in food and beverage, spa services, and event hosting. Read Also: What is Dynamic Pricing in Hotels?

Revenue 52

Revenue Management Upsell Target Marketing 52

Hospitality Tech

JUNE 20, 2023

Hotel technology company P3 will demonstrate how features such as content customization, booking interconnected rooms, mobile payments, upselling, online check-in/checkout, and self-service kiosk systems can be integrated seamlessly into the online g

Upsell 52

Upsell Services Hotels 52

StayNTouch

JULY 30, 2024

Allowing for mobile flexibility improves worker response times and the quality of those responses, resulting in enhanced service quality and improved job satisfaction among workers. This automation frees up staff to focus on more personalized guest interactions and complex problem-solving, improving overall service quality.

Upsell 52

Upsell Management Operations Hotels 52

Hotel News Resource

AUGUST 11, 2023

From using digital concierge services to making the most of upselling and cross-selling hotels, each strategy contributes to boosting hotel room sales. In this article, we'll explore a range of proven strategies that hotels can adopt to enhance their room sales in hotels.

Sales 52

Sales Upsell Hotels Services 52

Hotelogix

OCTOBER 17, 2024

We are ready to bet that you typically visit the website, understand the products and services, read reviews from other customers, and finally decide to buy. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. A lot, right?

Upsell 52

Upsell Revenue Hotels Overbooking 52

Amadeus Hospitality

MAY 16, 2024

Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process. Expectations are high across the sector, particularly at the property level, as hoteliers feel it will enhance their offering and better meet guest expectations.

Upsell 130

Upsell Revenue Hospitality Travel 130

SiteMinder

JUNE 26, 2024

While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues.

Revenue 72

Revenue Revenue Management Upsell Global Distribution System 72

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 79

Revenue Upsell Dining Hotels 79

Refine

FEBRUARY 6, 2023

Hotel packages are helpful for hotels and their guests because they bundle together a hotel room with other products or services that may interest them. For hotels, this provides upselling potential, while for guests, it means an improved guest experience and, often, greater value for money.

Upsell 59

Upsell Hotels Services Marketing 59

Little Hotelier

OCTOBER 30, 2024

Hotel guest activities are services offered by hotels to engage and entertain their guests, and to enhance the overall experience during their stay. Promote and upsell activities easily with Little Hotelier Little Hotelier’s direct booking engine lets you sidestep OTA commission fees while increasing the value of every reservation.

Upsell 52

Upsell Events Revenue Hotels 52

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Personalized Service Data also provides hotels and their staff the ability to anticipate guest needs.

Revenue 75

Revenue Upsell Operations Hotels 75

Hotel Business

AUGUST 22, 2024

” Under the agreement, BWH Hotels will utilize Canary’s Guest Engagement Platform, which includes Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping and Digital Compendium. This partnership strengthens our commitment to evolving the guest journey.”

Upsell 52

Upsell Management Services Hospitality 52