SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Services 98

Services Upsell Hotels Operations 98

Intelity

DECEMBER 14, 2024

These are the daily realities that inspired Intelity’s revolutionary Upsell Solution. Real Stories, Real Solutions Meet Cindy, a seasoned mom-traveler who discovered the difference smart upselling can make. The upsell requests? “I used to dread hotel check-ins with my kids,” she says. The result?

Upsell 52

Upsell Business Services Hospitality 52

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Travel 98

Hotel Management

APRIL 18, 2023

Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions. Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction.

Upsell 147

Upsell Hotels Services Operations 147

Cloudbeds

NOVEMBER 24, 2024

From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.

Upsell 98

Upsell Services Operations Accommodation 98

Hotel Business

MAY 30, 2024

Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.

Upsell 99

Upsell Revenue Services Consumer 99

Intelity

DECEMBER 5, 2023

Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Automatically offer them 20% off any spa service during check-in.

Upsell 52

Upsell Revenue Dining Hotels 52

Webrezpro

SEPTEMBER 18, 2024

Short message service (SMS) marketing can bring a strong return on investment, with a 98 percent open rate. You can send notifications, responses, upsells, and more to the right guests at the right time. For hoteliers, it’s easier than ever with specialized messaging software integrated through your property management system (PMS).

Market 96

Market Marketing Upsell Services 96

Hotel Speak

JUNE 22, 2023

With this seamless and end-to-end integration, Hotelogix aims to help hotels efficiently upsell and increase direct bookings for more revenue. It will, in turn, help hotels identify the guests’ spending patterns and present them with upselling opportunities.

Upsell 59

Upsell Revenue Hotels Online Marketing 59

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

Amadeus Hospitality

MAY 16, 2024

Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process. Expectations are high across the sector, particularly at the property level, as hoteliers feel it will enhance their offering and better meet guest expectations.

Upsell 130

Upsell Hospitality Revenue Travel 130

Revinate

JULY 11, 2023

So, your call center team struggles to offer the relevant upsells and personalized [.] The post Why hotels can’t afford to ignore voice as a service (VaaS) appeared first on Revinate. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls.

Services 52

Services Upsell Hotels Hospitality 52

Demand Calendar

JANUARY 11, 2024

This is an opportunity for hotels to personalize the guest experience, including upselling and offering additional services. Instead of heavily focusing on re-attracting past guests, the emphasis should be on understanding and appealing to potential new guests. The crucial moment comes when a reservation is made.

Upsell 88

Upsell Marketing Strategy Market Marketing 88

SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

Services 59

Services Dining Hotels Revenue 59

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

SiteMinder

SEPTEMBER 19, 2022

They improve your ability to know what guests want and to provide the appropriate services. The tradition of limiting service and interaction to just your hotel staff and physical property is being outgrown by the ability of technology to automate and make many processes easier for guests. Beonprice – Revenue management.

Management 97

Management Upsell Hotels Revenue 97

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Market 52

eZee Absolute

JANUARY 24, 2023

Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services.

Services 52

Services Revenue Upsell Hotels 52

eHotelier

DECEMBER 8, 2024

Seamlessly direct guests to your Web App from the Wi-Fi landing page, driving engagement, upselling services, and enhancing the guest experience with secure, easy access.

Upsell 52

Upsell Services 52

Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Revenue 105

Revenue Operations Revenue Management Upsell 105

STAAH

MAY 16, 2023

Guests can be segmented by volume (booking more rooms at once), attributes (those wanting a sea view room vs a garden view), service offering, time of purchase, time used, or more. For instance, corporate clients may spend more on services within the hotel and get more volume of bookings throughout the year.

Revenue Management 96

Revenue Management Occupancy Upsell Revenue 96

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 79

Revenue Upsell Dining Hotels 79

Cloudbeds

JUNE 23, 2023

This is how customers expect services today, including in the hotel industry. Look at how Whistle for Cloudbeds helps lodging businesses meet guests’ customer service expectations through the AI chatbot. Fast service In today’s fast-paced world, it’s essential to respond to messages promptly. Fast and easy.

Upsell 98

Upsell Services Hotels Target Marketing 98

Cloudbeds

NOVEMBER 15, 2024

This creates a more collaborative environment between departments that traditionally have separate goals, such as revenue managers and guest services or marketing and operations teams. Or, if a guest asks about adding an extra bed, staff can locate and share a photo of a room with a rollaway bed, creating a clear visual upsell opportunity.

Upsell 99

Upsell Occupancy Revenue Management Revenue 99

STAAH

APRIL 3, 2024

Trusted Stays UK-based serviced apartment platform for short and mid-term stays. Upselling, CRM & Marketing The Percentage Company SEA-based sales and marketing consultancy. Click here to find out more about Rehlat. Secret Retreats Specialist in boutique stays in the SEA region. Click here to find out more about Secret Retreats.

B2B 99

B2B OTA Upsell Closing 99

Hospitality Tech

JUNE 26, 2024

WelcomeLink is a guest verification platform designed to help mitigate the risk of fraudulent bookings, reduce rule-breaking, collect deposits, upsell services, and avoid disruptive guests.

Upsell 52

Upsell Services 52

Hotel Designs

FEBRUARY 19, 2024

This insights spurred a strategic communication overhaul, introducing customised offerings and AI personalisation, which enhanced guest retention, satisfaction, and increased direct bookings and upselling. This is complemented by a robust capability to upsell offerings specifically designed to meet the needs or desires of each guest.

Retail 105

Retail Upsell Hospitality Consumer 105

Experience Hotel

DECEMBER 14, 2023

L’upsell ou la vente additionnelle désigne une stratégie commerciale consistant à proposer aux clients des produits ou services supplémentaires, ou de gamme supérieure à ceux initialement envisagés. Services gratuits Bien que petits, leur importance ne doit pas être sous-estimée.

Upsell 52

Upsell Services 52

Social Hospitality

JULY 25, 2022

Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.

Upsell 147

Upsell Business Sales B2B 147

Hotel Business

MAY 16, 2024

This includes offers at every stage of the guest’s journey, from initiating a room upgrade at the time of booking to upselling daily breakfast during their stay, to offering late check-out.

Upsell 59

Upsell Digital Marketing General Manager Revenue 59

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Personalized Service Data also provides hotels and their staff the ability to anticipate guest needs.

Revenue 75

Revenue Upsell Operations Hotels 75

SiteMinder

JUNE 26, 2024

While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues.

Revenue 72

Revenue Revenue Management Upsell Global Distribution System 72

SiteMinder

APRIL 10, 2024

Our service is personal, cosy, and intimate, providing warm luxury to guests. Smooth and successful user experience With SiteMinder’s Guest Engagement bringing unity to guest communication, personalisation, upselling, and relationship management, Nira Caledonia has been able to establish an even stronger version of its brand mission.

Upsell 98

Upsell Revenue Business Market 98

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52