Sat.Dec 14, 2024 - Fri.Dec 20, 2024

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How Gen AI Is Enhancing Guest and Employee Experiences in Hospitality

Skift Blog

Skift Take: Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven tools like chatbots, hotels are elevating service while supporting staff.

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The end of an Era(s Tour): Taylor Swift’s final impact on hotel performance

Hospitality Net

Taylor Swift said, so long, London, and made her way back to North America for her final leg of the Eras Tour.

Hotels 240
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Exclusive: Trilogy Hotels closes first year with 13 hotels and big ambitions for 2025

Hotel Management

One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management.

Closing 130
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Sandpiper Hospitality Managing new Everhome Suites Cheyenne in Wyoming

Lodging

RICHMOND, VirginiaSandpiper Hospitality, a Virginia-based hotel management company, is pleased to announce that it is managing the newly opened Everhome Suites Cheyenne in Cheyenne, Wyoming for Choice Hotels Internationaland Highside Companies. This newly constructed hotel features 114 suites, each offering a fully equipped kitchen with a full-sized refrigerator, dishwater, stove, and microwave.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hyatt Strikes Deal to Add The Venetian in Las Vegas to Loyalty Program

Skift Blog

Skift Take: The agreement helps Hyatt meet surging demand while expanding earning and redemption options for loyalty members in a crucial market.

Market 276
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Hilton ​Expands​ ​Luxury Portfolio with Signing of Conrad Los Cabos

Hospitality Net

With an anticipated 2027 opening, this stunning beachfront resort, including private residences, will mark the arrival of Conrad Hotels & Resorts to Baja California Sur, Mexico

Resorts 233

More Trending

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AI in Hospitality: A 2024 Benchmark of Leading Solutions

Are Morch

The hospitality industry is rapidly evolving, and with it, the technology that hotels use to engage guests and streamline operations. Artificial intelligence (AI) is playing an increasingly important role in this transformation. This benchmark analysis evaluates four leading AI solutions for the hospitality industry: Quicktext, Hijiffy, Asksuite, and Myma.ai.

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Sabre CEO Talks Change: ‘It Was a Business in Need of Transformation’

Skift Blog

Skift Take: Sabre has had trouble fully recovering from the pandemic. But with a reorganization in the books and continued investment in new tech, the company's new-ish CEO is focused on what's next.

Business 242
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Impact of new DMA legislation: Future of Google + hotels in Europe

Hospitality Net

The European Commissions Digital Markets Act (DMA) has made many headlines since it came into force. And its impact on hotel marketing is being discussed in all corners of the world. But how is it affecting hotels in reality? And what do hotels need to do to protect their visibility and revenue?

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Quincy Melbourne achieves sustainability milestone in road to net zero

Hotel Management

TFE Hotels is celebrating a milestone in its journey to net zero emissions by 2050, with Quincy Melbourne becoming the first hotel in Victoria to achieve NABERS Climate Active Carbon Neutral Building certification. Through the certification, Quincy will offset nearly 1671 tonnes of carbon per annum the equivalent carbon footprint of 167 average Australian households.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience

Are Morch

As a hotelier, your check-in experience is your first chance to make a positive impression and set the tone for your customers stay. What To Expect During The Check-In Process Check-in management ensures that each guest arriving at your hotel is welcomed efficiently, made to feel comfortable, and prepared for a pleasant stay. There are […] The post Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience appeared first on Are Morch, Digital Transformation Coach.

Sales 130
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Phuket vs. Bali: Two Recovery Models, One Hospitality Success Story 

Skift Blog

Skift Take: As 2025 approaches, Bali and Phuket are looking to sustain their growth while grappling with overtourism pressures. How they handle these challenges will shape Southeast Asias tourism scene.

Tourism 272
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Shadowing as a Pedagogical Tool for Trainer Development

Hospitality Net

For this, new creative methods are essential for hospitality to leverage teaching excellence based on the transfer of knowledge among professionals, i.e., experts from the industry who wish to expand their professional skills to include practical facilitation and teaching.

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Veriu Group opens its largest property to date

Hotel Management

Veriu Group has welcomed its largest hotel to date with the official opening of Veriu Macquarie Park this week, after almost three years in planning and development Developed in partnership with Holdmark Property Group, the new 184-key hotel a mix studio and one-bedroom apartments is located within Macquarie Parks thriving business hub on Lane Cove Road.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Building Trust Through Data-Driven Social Media Marketing

Social Hospitality

If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. Also, with billions of users engaging across platforms, the chance to connect authentically with your audience has never been greater. But in the race for visibility and conversions, authenticity can sometimes take a backseat to metrics and data-driven decisions.

Market 130
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The Intrepid Travel Take on the Indian Inbound Travel Market

Skift Blog

Skift Take: Intrepid Travel isnt just chasing a 300% boost in Indias inbound tourism its doubling down on storytelling, sustainability, and empowering women to change how the world sees the country.

Travel 233
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Radisson Blu Hotel, Conakry opens, elevating hospitality in Guinea’s capital

Hospitality Net

Radisson Hotel Group proudly announces the opening of Radisson Blu Hotel, Conakry, a landmark addition to Guineas vibrant capital. Located in the bustling Kip neighborhood, this contemporary beachfront property combines modern elegance with breathtaking ocean views, offering an unparalleled experience for business and leisure travelers alike.

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IHG, Plenary mark topping out of Geelong’s biggest hotel

Hotel Management

Geelongs largest hotel, a $120 million Crowne Plaza, has marked a milestone in construction with the topping out ceremony held on Wednesday. Victorian Minister for Regional Development Gayle Tierney joined executives from IHG Hotels and Resorts, hotel developer Plenary Group, and other project partners on the rooftop to mark the occasion. Fully funded by Plenary Group and operated by IHG under the Crowne Plaza brand, the 200-room hotel is slated to be completed and operational in early-2026.

Retail 130
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Caption by Hyatt Debuts in Downtown Nashville

Lodging

NASHVILLE, TennesseeCaption by Hyatt Downtown Nashville – The Gulch is now open in the bustling Gulch neighborhood of downtown Nashville, nestled between downtown Nashville and the West End and steps from famed Broadway Street, offering easy access to the citys best retail shops, restaurants, bars and live entertainment. Developed through a partnership between New Orleans-based real estate firm HRI Hospitality and Nashville-based C.

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Top CEOs You Won’t Want to Miss at our 2nd Annual Skift India Summit

Skift Blog

Skift Take: Our first Skift India Summit was the best travel industry event the region had ever seen, and we can't wait to raise the bar as we return this March.

Events 246
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The Importance of Data Security in Hotels

Hospitality Net

When was the last time your hotel staff had data security training? The speed at which cyber criminals adapt their tactics can be frightening, and the only way to keep your business and your guests safe is to regularly retrain your team in the latest best practices for security.

Hotels 211
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Singapore Airlines’ SilverKris Business lounge at Changi is a pre-flight delight

Hotel Management

Singapore Airlines flagship SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 3 made their debuts at a couple of years ago following a SG$50 million re-design, upgrade and expansion project and to this day, it remains one of the leading lounge precincts in the world. The Private Room, the First Class section of the SilverKris Lounge, the Business Class section of the SilverKris Lounge, and the KrisFlyer Gold Lounge can collectively accommodate around 1,150 customers wit

Business 130
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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2024's Top Sales Training & Management Content

Anthony Cole Training

As 2024 comes to a close, were sharing our most read and favorite sales training and management content that helped sales teams thrive this year. Whether youre focused on leadership, skill development, or strategic planning, you can use these resources to help drive sales success in 2025. Don't miss our top videos and free downloads at the end!

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Hostaway Raises $365 Million for Short-Term Rental Management Platform

Skift Blog

Skift Take: It's among the largest fundraises ever for short-term rental management tech.

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The new Veriu Macquarie Park redefining modern hospitality in Sydney’s north west

Hospitality Net

Capping off an exceptionally busy twelve months, earlier this week the Veriu Group officially opened the doors of its latest property, Veriu Macquarie Park.

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Two months to go: AHICE South East Asia returns in February

Hotel Management

Hotel executives in South East Asia, the Pacific region and beyond will be marking their calendar for the first AHICE conference of 2025 with the return of AHICE South East Asia on 24-26 February. The Asian Hotel Industry Conference & Exhibition (AHICE), hosted by HM Magazine, returns to Singapore with a two-day conference program and stellar networking events at Pan Pacific Singapore.

Events 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Comings & Goings

Lodging

Hospitality America has named Kellie Hanselmanas its new VP of sales. With 19 years of proven expertise in sales, marketing, and leadership, Hanselman brings a wealth of experience to the third-party hotel management company. Sonesta Resort Hilton Head Island has appointed Maggie Miller as sales and marketing coordinator.Miller is a skilled professional with expertise in event coordination, social media management, and recreation marketing.

Sales 130
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Airline Tech M&A: The Quiet Evolution in Travel Tech Consolidation

Skift Blog

Skift Take: In a market increasingly dominated by efficiency and integration, the long-overlooked airline tech sector might just become the travel industrys next big story.

Travel 246
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The Digital Bodhisattva: Simone Puorto’s Revolutionary AI Clone at BTO 2024

Hospitality Net

At BTO 2024, Simone Puorto surprised the audience with a groundbreaking presentation: his keynote was entirely delivered by a digital clone created with advanced AI technologies. This avatar, built from 25 years of personal and professional content, perfectly replicated not only his communication style but also his voice, gestures, and signature provocative and philosophical approach.

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Hosting Responsibly

Hotel Management

The Weatherdon group is reshaping the hospitality industry a comprehensive suite of products for hotels wanting to host responsibly and make a difference where it matters. Doing the right thing is always a good idea, and in the lead up to our Australian summer season, hotels are on the lookout for smarter options to pamper their guests without neglecting the planet.

Branding 130
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!